OneNote Team Using Twitter to Monitor Customer Feedback

twendz-_-exploring-twitter-conversations-and-sentimentJohn Guinn of the OneNote Team, in a post about setting up and maintaing hardware links to another of his posts about how he and the team are using Twitter to monitor thoughts and feedback about OneNote. They are certainly not alone as many businesses are starting to use Twitter to monitor what is said (good and bad) about their products.

John is using Tweendz to check the trends.

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