Comments on: N-Trig Initiative: The Final Wish/Issue List http://www.gottabemobile.com/2010/01/20/n-trig-initiative-the-final-wishissue-list/#utm_source=rss&utm_medium=rss&utm_campaign=n-trig-initiative-the-final-wishissue-list Mobile News & Reviews Sun, 12 Feb 2012 16:59:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: XT User http://www.gottabemobile.com/2010/01/20/n-trig-initiative-the-final-wishissue-list/comment-page-1/#comment-31081 XT User Fri, 22 Jan 2010 21:38:13 +0000 http://www.gottabemobile.com/?p=21733#comment-31081 I can't say that I agree with the "Community Support" comments above. Whenever I’ve had issues with my XT, I’ve contacted N-trig and had a helpful response from them. There hasn’t always been anything they can do, but it seems to me that they always try to get to the root of the problem and solve it if they can. And as far as industry standards go, N-trig is no worse than any other company, and in some ways they’re even better (using a modern MSFT Vista/Win USB HID standard instead of a Wintab driver that dates from the Win 95 era). All responses I received were about my specific issue, and not some automated answer. Also, I can’t honestly say that I can *praise* any other company’s support capabilities, as customer support for larger companies seems to be an automated sending of stock answers which are sent out in some sort of rotation – plus it’s rare to find that I’m talking to an actual person. I think that this detracts from the overall message we want to send. Can things be improved? yes. Is the sky falling around my XT tablet? No. I can’t say that I agree with the “Community Support” comments above. Whenever I’ve had issues with my XT, I’ve contacted N-trig and had a helpful response from them. There hasn’t always been anything they can do, but it seems to me that they always try to get to the root of the problem and solve it if they can. And as far as industry standards go, N-trig is no worse than any other company, and in some ways they’re even better (using a modern MSFT Vista/Win USB HID standard instead of a Wintab driver that dates from the Win 95 era). All responses I received were about my specific issue, and not some automated answer. Also, I can’t honestly say that I can *praise* any other company’s support capabilities, as customer support for larger companies seems to be an automated sending of stock answers which are sent out in some sort of rotation – plus it’s rare to find that I’m talking to an actual person.

I think that this detracts from the overall message we want to send.

Can things be improved? yes. Is the sky falling around my XT tablet? No.

]]> By: Steve S http://www.gottabemobile.com/2010/01/20/n-trig-initiative-the-final-wishissue-list/comment-page-1/#comment-31052 Steve S Fri, 22 Jan 2010 01:40:12 +0000 http://www.gottabemobile.com/?p=21733#comment-31052 PS, Dell and N-trig: Fix the d*** Digitizer Mode pull-down menu in ControlPoint (Win7 OS)! The digitizer is permanently stuck in Dual mode. Being able to choose Auto or even just Pen Only would allow us to work around some of the touch idiosyncrases noted above... PS, Dell and N-trig: Fix the d*** Digitizer Mode pull-down menu in ControlPoint (Win7 OS)! The digitizer is permanently stuck in Dual mode. Being able to choose Auto or even just Pen Only would allow us to work around some of the touch idiosyncrases noted above…

]]> By: Perry http://www.gottabemobile.com/2010/01/20/n-trig-initiative-the-final-wishissue-list/comment-page-1/#comment-31045 Perry Thu, 21 Jan 2010 20:58:53 +0000 http://www.gottabemobile.com/?p=21733#comment-31045 Excellent list! I love my tx2, but the phantom touches and touch dropouts are a real nusiance. Here's hoping that N-Trig takes the letter seriously and responds appropriately. Excellent list! I love my tx2, but the phantom touches and touch dropouts are a real nusiance. Here’s hoping that N-Trig takes the letter seriously and responds appropriately.

]]> By: Chad Essley http://www.gottabemobile.com/2010/01/20/n-trig-initiative-the-final-wishissue-list/comment-page-1/#comment-31037 Chad Essley Thu, 21 Jan 2010 14:50:19 +0000 http://www.gottabemobile.com/?p=21733#comment-31037 Holy cats! I'm sorry you guys went with N-Trig digitizer tablets. I have to agree, go with the company that's gotten it right from the beginning. Wacom! I'm sure the patents that Wacom holds, (that they've held for a long, long time) prevent competitors from creating a similarly excellent product, with similar features. A knockoff is a knockoff. Still, this list is an excellent idea, but I wouldn't hold out for true pressure in all apps from N-trig anytime soon.. (having used wacom tablets since their first invention.) -C Holy cats! I’m sorry you guys went with N-Trig digitizer tablets. I have to agree, go with the company that’s gotten it right from the beginning. Wacom!

I’m sure the patents that Wacom holds, (that they’ve held for a long, long time) prevent competitors from creating a similarly excellent product, with similar features. A knockoff is a knockoff. Still, this list is an excellent idea, but I wouldn’t hold out for true pressure in all apps from N-trig anytime soon.. (having used wacom tablets since their first invention.)
-C

]]> By: Absolutely NoOne http://www.gottabemobile.com/2010/01/20/n-trig-initiative-the-final-wishissue-list/comment-page-1/#comment-31036 Absolutely NoOne Thu, 21 Jan 2010 14:48:15 +0000 http://www.gottabemobile.com/?p=21733#comment-31036 I bought a tx2 instead of a tm2, and use paint.net for pressure sensitivity. Only problems that I have are 1) No auto mode, so I have to keep going into the control panel to switch between pen and dual mode. 2) Phantom clicks, but only because of the USB Plasma Ball near my desk which interferes with the passive digitizer (switching to pen doesn't give same problem). 3) I can't program those dang bezel buttons or the button on the pen to be ctrl or a middle mouse click! Other than that, it's a dream machine. I bought a tx2 instead of a tm2, and use paint.net for pressure sensitivity.

Only problems that I have are
1) No auto mode, so I have to keep going into the control panel to switch between pen and dual mode.
2) Phantom clicks, but only because of the USB Plasma Ball near my desk which interferes with the passive digitizer (switching to pen doesn’t give same problem).
3) I can’t program those dang bezel buttons or the button on the pen to be ctrl or a middle mouse click!

Other than that, it’s a dream machine.

]]> By: Todd G. http://www.gottabemobile.com/2010/01/20/n-trig-initiative-the-final-wishissue-list/comment-page-1/#comment-31020 Todd G. Thu, 21 Jan 2010 05:14:35 +0000 http://www.gottabemobile.com/?p=21733#comment-31020 Thanks for the excellent effort to everyone involved. Hopefully our voices will be heard by N-Trig! Thanks for the excellent effort to everyone involved. Hopefully our voices will be heard by N-Trig!

]]> By: Roger Wegener http://www.gottabemobile.com/2010/01/20/n-trig-initiative-the-final-wishissue-list/comment-page-1/#comment-31018 Roger Wegener Thu, 21 Jan 2010 04:11:22 +0000 http://www.gottabemobile.com/?p=21733#comment-31018 Good grief - another piece of vaporware magically moving itself into the sales channel ;-) Guys - all I can say is treat this kind of stuff like it deserves to be treated - ignore it. Move elsewhere, buy something else that works, don't get locked into a shitty experience, above all don't even think about perseverance - cause they will probably take a decade to fix it all up. By which time there will be 20 viable alternatives that do work. Probably another 50 that can be coaxed into working. Vaporware, gadgets and bleeding edge products in the year 2010 - not even worth blogging about. Good grief – another piece of vaporware magically moving itself into the sales channel ;-)

Guys – all I can say is treat this kind of stuff like it deserves to be treated – ignore it. Move elsewhere, buy something else that works, don’t get locked into a shitty experience, above all don’t even think about perseverance – cause they will probably take a decade to fix it all up.

By which time there will be 20 viable alternatives that do work. Probably another 50 that can be coaxed into working.

Vaporware, gadgets and bleeding edge products in the year 2010 – not even worth blogging about.

]]> By: Dodot http://www.gottabemobile.com/2010/01/20/n-trig-initiative-the-final-wishissue-list/comment-page-1/#comment-31012 Dodot Thu, 21 Jan 2010 01:50:05 +0000 http://www.gottabemobile.com/?p=21733#comment-31012 Wow. Having never used an XT, I didn't know the issues were this bad. Can't believe Dell released a Tablet, supposedly business grade, with such a long list of Beta-quirks. Wow. Having never used an XT, I didn’t know the issues were this bad. Can’t believe Dell released a Tablet, supposedly business grade, with such a long list of Beta-quirks.

]]> By: Antimatter http://www.gottabemobile.com/2010/01/20/n-trig-initiative-the-final-wishissue-list/comment-page-1/#comment-31010 Antimatter Thu, 21 Jan 2010 01:22:25 +0000 http://www.gottabemobile.com/?p=21733#comment-31010 This is excellent. I am so sick of n-trig issues on my XT. Currently, my XT doesn't even recognize the touch screen, due n-trig's awful firmware/driver installer. Before it went, I had almost half of these problems you listed here. I simply cannot stand it any longer, and will never be buying n-trig in the future. Before I bought the XT I was willing to give them the benefit of the doubt, and if they handled the problems better I'd be willing to overlook them, but I'm not forgetting this mess. This is excellent. I am so sick of n-trig issues on my XT. Currently, my XT doesn’t even recognize the touch screen, due n-trig’s awful firmware/driver installer. Before it went, I had almost half of these problems you listed here. I simply cannot stand it any longer, and will never be buying n-trig in the future.

Before I bought the XT I was willing to give them the benefit of the doubt, and if they handled the problems better I’d be willing to overlook them, but I’m not forgetting this mess.

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