Best Buy’s New Return Policy Will Let You Return Anything Within 30 Days

Best Buy’s return policy has been a confusing mix of timing and terms, with 14 day return windows for the iPad and notebooks and 30 day returns for various other items. But, if the rumors are true, Best Buy is rolling out a new, consumer friendly 30-day return policy on everything in the store.

According to TUAW, next week Best Buy will change its return policy so every item in the store has a 30-days return policy. That includes iPads, smartphones, and laptops as well. That’s better than Apple’s 14-day return policy for all products in its stores.

Best Buy new return policy

The new return policy actually makes the store’s iPad 2 sale seem worthwhile. Now you can buy the iPad 2 at a discounted price, return it within 30 days, and pick up an iPad 3, assuming they’re in stock. Sure, you’ll have to pay a bit more for the iPad 3, you’ll get a chance to use the old iPad before picking up the new one, plus that means your iPad 3 will be ready to go when you bring it home and restore it from a backup.

The extra time might not seem like a huge advantage, but it could make Best Buy the best physical store to buy an iPad or MacBook if you’re unsure if you’ll like it. The same goes for any other tablet or PC. A 30 day window makes you feel less rushed to make a decision on whether you want to keep the device or not.

Amazon.com offers a similar 30 day return window, though returning an item to Amazon is a bit more complicated. It’s easier to just walk into a Best Buy to return an item.

Comments

  1. No longer the Best Buy customer. says

    January, 2013: Best Buy demands a receipt for returns, even Xmas gifts. When I told them I didn’t have the receipt as it is a gift, they asked for grandma’s name and phone number. What?!? Are they going to call her and tell on me for not liking the gift? Anyway, Granny lives in another state, so she mailed that gift to me. Her feelings will be hurt! And why on earth would I want Best Buy to credit her card just so she can realize and be hurt that I didn’t like the gift? Actually, I have no use for it, she got the wrong one, and I really wanted to return it just for the credit to put toward another item that I/we can use. But Best Buy wanted to be mean about it all. And my package is blister packaged and clearly unopened, thus unused. I don’t like Best Buy for their actions like this. To me, this is a part of why I think Best Buy is sinking. I felt like the man at returns was trying to make me look like a crook who was trying to screw them! I was insulted!! OMG – What mean guy he was! Well, sorry BB, I’ll find another way to shop, and someone to re-gift my unwanted to. It’s a nice product, but just one that I can’t use it. It was only 60 bucks, so nobody’s going to lose much over that amount. The store would have made more had they done the return, because I was looking and hoping to purchase a LCD TV for my bedroom. I hope they had loads of customers like me that day and lots of lost sales! It insults me when people think I’m a liar and a bad person, wow. (Tulsa, OK, Memorial Drive store, 74133.)

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