Earlier today, a report claimed that the HTC EVO 4G LTE would miss its anticipated release date due to a hold up at U.S. Customs. Finally, Sprint has confirmed this to be the case saying that the U.S. availability of the HTC EVO 4G LTE has been delayed.
In a post on its support forums by way of Android Central, Sprint acknowledges that the EVO 4G LTE has been delayed beyond its scheduled May 18th release date. It doesn’t specifically say why the device is delayed but it’s clear that the Apple patent dispute that has caused shipments to be held at customs is to blame.
Sprint says that it doesn’t have any sort of timing in regards to the EVO 4G LTE’s release but says that HTC is working to resolve the issue and that it’s working hard to get the device onto shelves.
Here is the carrier’s full statement. Those who pre-ordered the smartphone should read carefully.
- HTC EVO 4G LTE availability
The U.S. availability of the HTC EVO 4G LTE has been delayed. HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels. We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible.
- Pre-order status/availability
Delivery of products for pre-order are on hold and Sprint will provide a ship date as soon as possible. Sprint will maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.
While we’d rather you didn’t cancel your pre-order, there are instructions provided in the backorder email on how to do so. I’ve pasted them here for your reference:
If you would like to select an alternate product or cancel your backordered item, please call 866-789-8292 between 8:00 a.m. EST to 11:00 p.m. EST Monday to Friday or 9:00 a.m. EST to 9:00 p.m. EST on Saturdays and Sundays.Please note that cancellation requests may not always process successfully due to the speed of warehouse processing.If you cancelled your backordered item but still received a shipment, please refuse the shipment or call us to process a return within 14 days of receipt.
So, those who pre-ordered will indeed be the first to receive the device which should entice at least some who ordered to remain patient.
Sprint’s EVO 4G LTE isn’t the only device stuck at the border either. AT&T’s HTC One X is currently at U.S. Customs as well.
Originally slated to go on sale on May 18th, the EVO 4G LTE figures to rival the Samsung Galaxy Nexus as Sprint’s flagship 4G LTE device.
Sprint’s 4G LTE network has not launched yet but the carrier has stated that it will be coming by the middle of the year and will initially launch in six U.S. cities.