The Verizon Galaxy Nexus Android 4.0.4 update was rumored to be out on Tuesday. Tuesday came and went without an update, just like the other days have in the five months since its launch.
I’m not mad that it missed that date and I’m not even mad about the ridiculous bugs that seem to be getting worse and worse. What I am mad about is that Verizon, knowing full well that its customers are fed up, has yet to issue any sort of update or statement about the progress of the update or the update itself.
Since the launch of the Verizon Galaxy Nexus, the phone has received a grand total of zero updates. Zero. Seriously, not one. I find that unacceptable, especially for a Nexus-branded device. And I know that others do too.
It’s especially terrible because the Galaxy Nexus is indeed suffering from a number of issues that need to be sorted out.
But again, I can deal with those. I’ve just put my phone aside until the software inevitably arrives.
What I can’t deal with is the lack of communication. While other carriers like T-Mobile and Sprint have been very open and honest about various bug fix updates and Android upgrades, even when the news is bad, Verizon has yet to utter a single word about an update for the Galaxy Nexus.
Maybe it has mentioned something on Twitter that I’ve missed but it’s account responds to hundreds upon hundreds of tweets a day so it’s hard to keep track.
Point is, it hasn’t issued anything official in regards to the update. If this was a normal phone, I would understand. But this is a best-selling device and a Nexus device at that.
Just how quiet has Verizon been?
A Google engineer launched a thinly veiled accusation toward Verizon in regards to the delay and the carrier didn’t even retort. It remained silent. Just like it has in the five months since it launched the phone to great fanfare five months ago.
Seriously, a simple “We’re working as hard as we can on the update and we hope to share news soon” would do. Anything is better than the sound of crickets I have endured since December.
So, you want to know what the worse part about the wait for the Verizon Galaxy Nexus is? It’s not the fact that I’ve been waiting five months. It’s not the fact that my phone is absolutely plagued with bugs.
It’s the fact that carrier has remained completely silent about an update that has clearly pissed off hordes of its customers.