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Sprint Apologizes to HTC EVO 4G LTE Owners

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In an effort to make it up to HTC EVO 4G LTE users who were met with a delay beyond the announced May 18th release date, Sprint has been loading pre-orders up with a free phone cover.

According to The Verge, Sprint has been sending free gel covers to those who pre-ordered but had to wait until May 24th and beyond to get the phone.

The gel cover was accompanied by a note from Sprint thanking those who ordered for their patience while the companies got the issues with the device resolved. The device missed its original release date due to a patent dispute between HTC and Apple.

Sprint’s note reads:

HTC and Sprint want to thank you for your patience as we know you have been anticipating the arrival of your new HTC EVO 4G LTE. Please accept this phone as a small token of our appreciation and thanks.

That’s quite the gesture from the carrier and one that HTC EVO 4G LTE users will certainly appreciate.

The device, as it stands, still does not have an official release date in terms of when it’s going to be hitting shelves. The only consumers that have gotten their hands on the device are those that have pre-ordered.

Sprint has said that it doesn’t know when the device is going to be coming to retail stores and as it stands, the phone is still up for “pre-order” through Sprint and Best Buy.

The device is a hot commodity at the moment as it is Sprint’s third 4G LTE smartphone joining the Samsung Galaxy Nexus and the LG Viper 4G LTE.

Specifications on the HTC EVO 4G LTE include a 4.7-inch Super LCD display with 720p HD resolution, a dual-core 1.5GHz Qualcomm Snapdragon processor, a 8MP rear camera that is powered by a dedicated ImageChip and has a physical button, 16GB of storage, 1GB of RAM, an NFC chip for use with services like Google Wallet, and a large 2,000 mAh battery.

It also supports simultaneous 3G data and voice, unlike the previous versions of the HTC EVO series.

6 Comments

  1. Sean Z.

    05/25/2012 at 3:45 pm

    Thank you Sprint for the lovely surprise! The phone is awesome! The customer service was a breeze for upgrading my old EVO! I am grateful for HTC and their team for making this a superior product!

  2. DirtyD

    05/25/2012 at 6:19 pm

    Picked mine up at Best Buy today, ran over to Sprint and picked up the Otter Box. Happy man!

  3. Rye

    05/25/2012 at 10:47 pm

    Pre-Ordered my through the store. I guess I will have to wait till it hit the shelf’s then :(

  4. ChrisRS

    05/26/2012 at 11:42 am

    TYPO: “Please accept this phone as a …” should read “Please accept this phone ACCESSORY as a …”

  5. Alexander Korobanov

    05/29/2012 at 3:49 am

    I call Sprint Company *2, they have no knowledge about this offer, nor other rebait offer
    listen on EVO phone.

  6. Wayne

    05/29/2012 at 12:02 pm

    They should apologize for their non-existent LTE network. Customers who get the new EVO LTE or the Galaxy Nexus on Sprint should be better informed that these phones will not run on WiMax 4G, they are bound to Sprint’s CDMA 3G network (the worst 3G network in the US). It’s like buying a Ferrari and then only being able to drive it 30mpr around the neighborhood.

    I highly recommend anyone considering Sprint to look at their official on-line forums, you’ll find a lot of angry customers over this. They promised to roll-out 4G LTE to a handful of US cities by mid 2012, but that has apparently been delayed and they don’t really have to answers as to why.

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