Note to Verizon: This is How You Update Phones

While it took Verizon almost six months to release a single bug fix update for its Samsung Galaxy Nexus, T-Mobile has gotten its flagship Android smartphone, the HTC One S, updated in less than half of that time.

T-Mobile released the HTC One S, on April 25th. Yesterday, an OTA update that will shore up some of the issues that device owners have been having started to roll out. So, it took T-Mobile a little over a month to get an OTA bug fix update out to owners of a non-Nexus device.

T-Mobile likely had to get the update from HTC. It’s my understanding that Google supplied Verizon with the update directly.

Verizon released the Samsung Galaxy Nexus on December 16th, 2011. Owners had been seeing issues since the phone launched with Android 4.0 Ice Cream Sandwich. Last week, on May 31st, Verizon started to roll out a bug fix update for the device, a little over five months after the device launched.


Read: T-Mobile HTC One S Review.

The Samsung Galaxy Nexus is no ordinary device either. It’s a Nexus device, a developer device, and one that many owners thought would be updated regularly.

That of course turned out not to be the case.

My point is this. This is how a phone, especially a flagship device, is supposed to be treated. This is how customers, who pay hundreds upon hundreds of dollars for these devices are supposed to be treated.

Bugs are found, they are eliminated. I had been dealing with issues on my Galaxy Nexus since December and I had to wait until June to get a single bug fix update. I also had to wait until the day before it rolled out to hear anything from Verizon. T-Mobile communicated this update to its customers through a webpage.

That tells you a lot about the companies.

So, really, there is no excuse that I can think of other than Verizon had a hard time figuring out how to solve all of the bugs. Well then, why not release a patch in the meantime to keep customers happy?


T-Mobile got it right here and rival carriers should take note.