AT&T Updates Some iPhone 5 Pre-Order Wait Times

In addition to letting some customers know that their iPhone 5 pre-order will be arriving on September 21st, the iPhone 5’s release date, AT&T has also begun confirming bad news to some customers saying their iPhone 5 won’t be available for 14 to 21 days.

We’ve received several emails from readers informing us that AT&T has let them know that their iPhone 5 pre-order, which they presumed would arrive on September 21st, will not be arriving for two to three weeks.

Several of these readers claim to have placed an iPhone 5 pre-order early on September 14th, the day Apple began taking pre-orders, so it’s unclear where AT&T’s cut-off is. We’ve heard from other pre-ordering customers who said they ordered at around the same time only to receive an email stating that they would get their iPhone 5 on release day.

Read: AT&T Confirms iPhone 5 Release Date Delivery for Some Pre-Orders.

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AT&T is now telling some customers they won’t get their iPhone 5 on launch day.

Here is the email that AT&T is sending out to some customers:

Dear [Redacted],

Thank you for your recent purchase from the AT&T Premier Online Store. We’re pleased that you chose AT&T as your service provider.


We wanted to confirm that your order is reserved and will ship in approximately 14 to 21 business days.

As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment online.

Your web order number is: [Redacted]

Your order(s) will be delivered to the following address:


We appreciate your business.

Thank you for choosing AT&T,

The AT&T Premier Team

So, it’s looking like at least a few people who pre-ordered on Friday morning aren’t going to be getting their iPhone 5 on its release day. We assume a similar email is going out to those who pre-ordered late Friday or over the weekend.

Read: My iPhone 5 Pre-Order Nightmare Came True.

This is also another example of the confusion that has plagued AT&T’s iPhone 5 pre-order since it became available last Friday. The iPhone 5 sold out within hours at AT&T on Friday and shipping times were pushed back to 14-21 days on Friday morning. However, up until at least 8AM PST (I placed my order at around 7AM PST), AT&T’s website still said that the device would be delivered by September 21st.

Anyone else get an email from AT&T saying that your order, placed on Friday morning, won’t be coming for two weeks?

We should note that these emails are coming from AT&T Premier which means they are being sent to those who ordered iPhones with accounts associated with a company.