There is a lot of talk today about how fast Motorola got the the Motorola Droid RAZR M Jelly Bean update out to its owners and how its a sign that Motorola is turning the corner as far as major Android updates are concerned. However, there is still another major update that Motorola needs to release to prove that it really has changed, a Droid RAZR and Droid RAZR MAXX Ice Cream Sandwich bug fix update.
Back in September, Motorola took the stage at its Droid RAZR HD press conference and proclaimed that from then on out, it would be a new Motorola, one committed to providing faster updates for its Android devices. And so far, everything has been pretty swell for Motorola device owners.
We saw company officials be open and honest about the Droid Bionic Ice Cream Sandwich delay and shortly thereafter delay it until Q4. Then, soon after, the update itself rolled out to Droid Bionic owners. We saw Motorola swiftly confirm Android 4.1 Jelly Bean updates for a number of devices with a policy in place stating that it if failed, it would award owners $100 towards a new Motorola phone.
And of course, today, we have seen that the Droid RAZR M Jelly Bean update roll out which seems to suggest that change is really taking place at Motorola. But that’s not to say that there is still a bit of a mess that the new leadership really needs to clean up.
Back at the end of June, Motorola and Verizon rolled out the Droid RAZR and Droid RAZR MAXX Ice Cream Sandwich updates. And very soon after, the nightmare for many owners began.
Since June and July, owners of these devices have been dealing with an assortment of bugs that Motorola and Verizon have yet to fix. Owners have been reporting numerous bugs over the last few months including major issues with email, sluggishness of the UI, calendar issues, syncing issues, the list goes on.
And while we thought that the updates might roll out shortly after the Droid Bionic update, which was virtually flawless, we have not seen anything in regards to a bug fix update for Verizon’s aging Droid RAZR devices. Motorola confirmed Jelly Bean for both devices so it could be that it’s working on those updates rather than a bug fix but even if that’s the case, five months of waiting for a fix for these issues is unacceptable.
It’s great that Motorola is setting itself up for the future, it mustn’t forget about its customers who are still stuck in the past. Hopefully, we see something arrive before 2012, remember it took Verizon more than five months to issue a fix for the Galaxy Nexus, we’re certainly not holding our breath.