Google Investigating Ongoing Nexus 7 2 Touchscreen Issues

It looks like the Nexus 7 2 Android 4.3 update that was supposed to kill off the touchscreen issues may not have fixed the problem for some new Nexus 7 owners as they are continuing to complain about problems with the device’s display while Google has promised to investigate the issue further.

Several weeks ago, Google became inundated with complaints about the new Nexus 7′s touchscreen. Users were reporting that the touchscreen was over sensitive to the point that it was difficult to drag icons without keeping a finger perfectly still. This was something that plagued our Nexus 7 2′s touchscreen as well. Other users reported that the display would register double presses on the keyboard and ghost taps where a touch wasn’t made at all.

Read: Nexus 7 LTE Release: Everything Buyers Need to Know.

The Nexus 7 2 is still plagued by touchscreen issues it seems.

The Nexus 7 2 is still plagued by touchscreen issues it seems.

Google investigated the issue, and the major GPS issues as well, and it rolled out a fix that the company said would squash the touchscreen issues and the GPS bugs as well. As it turns out, the Nexus 7 touchscreen issues continue to linger and Google is now promising to investigate further.

That update, JSS15Q, rolled out to Nexus owners just a few short days ago in an attempt to resolve the issues. And while some users reported good changes, there are others, it seems, that are still experiencing the touchscreen problems with some Nexus 7 2 owners saying that the new update made things worse.

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Android Police discovered a video that shows the touchscreen issues persisting after the latest JSS15Q update and it appears that Nexus 7 2 owners have continued to complain to Google about the issues.

Google claims that it’s going to keep looking into the issue due to the complaints but it’s unclear what it’s next step might be as there are whispers and theories that suggest that this could be an issue be related to hardware, something that can’t be fixed by an OTA update.

The company is likely to try another OTA update to fix the issues as a massive recall would obviously be a blight on the launch so Nexus 7 2 owners who are still experiencing the problems should expect another software update in the future.

If that doesn’t fix the issues, it could be that we see Asus and Google allow owners to replace their current Nexus 7 2 with another that features a properly calibrated touchscreen.

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These issues should not come as a surprise as Nexus devices are almost always plagued by issues at launch. The original Nexus 7 dealt with both hardware and software issues and we’ve seen Android 4.3, an update only available to Nexus devices at the moment, bring a number of bugs along with it.

Comments

  1. Mike D. McClain says

    my friend’s ex-wife makes $88 every hour on the internet. She has been unemployed for 10 months but last month her paycheck was $13476 just working on the internet for a few hours. Continued… http://tiny.pl/hzzzm

  2. John says

    “These issues should not come as a surprise as Nexus devices are almost always plagued by issues at launch. ”

    I like that. It implies that non Nexus devices and more specifically Apple devices are issue free at launch which we all know they are not. I guess though it’s too hard for the media to be unbiased and not show their Apple fanboyism in articles.

    The correct sentence above should be

    These issues should not come as a surprise as MOBILE devices are almost always plagued by issues at launch.

    and people should find it pathetic that as more time goes by the more these companies become useless with their quality control.

  3. Marcus says

    I have the 2012 Nexus 7 and the new 2013 models. I’ve had zero touch screen or GPS problems with either. I suspect this is the case for most users but that isn’t the sort of headline this site wants.

  4. jasmineandy (@jasmineandy2) says

    my classmate’s mother makes $60/hour on the laptop. She has been out of work for six months but last month her pay check was $18269 just working on the laptop for a few hours. look here…..WWW.ℛush64.COℳ

  5. ryan says

    How do we sign up for the recall? I had a N1 and I love me some Google but this stuff isn’t cool. Don’t make me regret choosing the N7 2 over the Fire HD 2.

  6. Garen Loshkajian says

    I had purchased mine from gamestop. Random reboots and only minor touchscreen issues.

  7. Iain says

    I bought the original nexus 7, which I still use, sometimes rather despairingly. Issues with the touch screen have been frequently reported by users of the device, and in my case the ghost touches etc have been so frequent that, on a few occasions, I’ve been ready to throw it against a wall. Sometimes it is like having an irritating friend sitting by my side, randomly hitting the screen, opening apps, taking over game controls. Friends have had similar experiences. I was going to buy the new Nexus 7 and toss the one I have, but I’m no longer willing to do that. If the touchscreen issue persists, I’m unwilling to part with cash for yet another Google/Asus device that’s going to anger and frustrate me. As an Android fan, it pains me to admit that I find the experience of using an iPad so much more pleasant and hassle-free and quick. It’s just a shame about the restrictive operating system.

    • itgrrl says

      @Iain: I’ve had ~exactly~ the same experience as you with the ghost touches. Incredibly frustrating on what’s meant to be one of Google’s flagship devices. Add to that the fact that the 4.3 update completely broke Bluetooth keyboard support for a wide range of (popular, not obscure) keyboards, and it just smacks of poor QA. Hearing about the continuing issues with touchscreens on the 2013 Nexus 7 makes me very wary of going down that upgrade path. I really, really want to love Android, but if Google can’t get it right on their own hardware, it doesn’t instill confidence.

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