Complaints about the Samsung Galaxy S3 Android 4.3 Jelly Bean update continue to pile up, even after Samsung decided to pull the plug on the update in the United Kingdom. Samsung’s social media accounts are being bombarded by users with issues though the company remains coy about a time frame for fixes and when Galaxy S3 users might see the Android 4.3 update roll out again.
Last week, we reported on a number of issues that were impacting Samsung Galaxy S3 users in the United Kingdom after the start of the Android 4.3 Jelly Bean update roll out. We heard from Vodafone Ireland users who were dealing with an assortment of issues, issue that also struck those that installed the software on the international variant, a device that got the update a few days later.
The complaints from Samsung Galaxy S3 Android 4.3 update users grew louder and louder until yesterday, when Samsung publicly announced that it had pulled the Galaxy S3 Android 4.3 update in the United Kingdom and that it would be investigating the issues that users have been dealing with since the software first rolled out.
That announcement hasn’t stopped the complaints from rolling in. In fact, the announcement may only worked to increase the frustration of owners who are currently dealing with an assortment of issues.
Samsung’s social media accounts are currently being flooded with complaints from tons of Galaxy S3 Android 4.3 Jelly Bean users. Users are all over the UK are writing in, detailing their issues with the software and getting a generic response in return. And while we’ve seen buggy updates and complaints before, these complaints are on a massive scale, a sign that things are seriously wrong with this update.
In the beginning, the complaints started off small, with users complaining about lag and battery life issues. However now, most users are claiming that their device is simply unusable. Some users are so fed up that they are threatening to boycott future Samsung products.
For its part, Samsung is asking users for patience as it takes a look into these issues. It also says that it will update users on the situation as soon as it possibly can. Thus far though, the company hasn’t been very forthcoming with information and thus, Galaxy S3 users in the UK will have to deal with a device that is virtually unusable for the foreseeable future.
While Samsung hasn’t announced anything, it’s clear that issues have also impacted the United States. The first sign of trouble appeared when the Galaxy S3 Android 4.3 updates for AT&T and Sprint missed their presumed roll out dates. We’ve also see AT&T pull the Galaxy S4 Android 4.3 Jelly Bean update due to issues and we also saw the T-Mobile Galaxy S4 update miss its release date yesterday for unknown reasons.
Still, that hasn’t stopped Samsung from rolling out the Galaxy Note 2 Android 4.3 Jelly Bean update, a roll out process that started today in India and in Nordic countries.
The Galaxy S3 Android 4.3 update is important as it brings Galaxy Gear support to users of the older Galaxy S smartphones, the Galaxy Gear a device that is likely going to be a focal point for Samsung and carriers during the holiday shopping season. However, at this point, users who do see the update will want to remain cautious when the update arrives.