While the launch of the iPhone 6 was one of Apple’s best opening weekend releases ever for the iPhone, the company isn’t getting let off easy. Many users have been noticing that their iPhone 6 Plus bends while in their pocket, but Apple says they plan to replace units which suffer from the structural flaw.
Apple says that they will replace iPhone 6 units which become bent from the force applied while sitting down, just as long as your unit passes their visual inspection.
What kind of visual inspection, exactly? And what are the criteria that Apple will use to determine if a bent iPhone 6 is eligible for a replacement? The company says it will be “100% up to the Genius that you speak with at the Apple Store.”
There is a test called a Visual Mechanical Inspection that the iPhone 6 will have to pass. If it is within the guidelines, Apple will replacement the device free of charge, but if not, the customer will have to pony up money for a replacement iPhone 6.
It’s still not completely clear what these “guidelines” are, but it’s probably safe to say that if the phone still functions and there isn’t anything else wrong with it, Apple will most likely hand you a free replacement.
Apple has been rather quiet about this specific issue, but that’s likely because the fiasco of iOS 8.0.1 has garnered a lot of attention as well. However, Apple says that it is “looking into this with an insane amount of detail.” However, it looks like there’s nothing they can do to prevent the problem from happening again, seeing as they would have to redesign the phone completely in order to strengthen its structural integrity.
In any case, a phone made out of thin aluminum will bend with the right amount of force, so we don’t see this as something incredibly surprising. In fact, there were several reports back when the iPhone 5s released of units bending in people’s pockets. Of course, the amount of attention the issue got was nothing compared to what the iPhone 6 “bendgate” is receiving, which is rather unfortunate, since this issue is nothing new.
So what can you do to prevent your iPhone 6 from bending like this? For starters, a little bit of common sense goes a long way: don’t put your iPhone 6 in your back pocket and sit on it. Furthermore, it’s a good idea to not where tight pants with tight pockets that could restrict the movement of the iPhone 6 in your front pocket, which could lead to a slow bend in the device.
Many users put their smartphones on the desk or table in front of them if they’re sitting down, not only to have easy access to it when they need it, but it also prevents any kind of accidental damage from occurring.
Otherwise, if you notice your iPhone 6 is bent, take it into your local Apple Store and see if you can get a free replacement. You’ll most likely be able to, but as mentioned earlier, it’ll be up to the Genius Bar employee as to whether or not you get your wish granted.