How to Reset a Frozen Galaxy Note 7

This quick guide explains how to reset a frozen Galaxy Note 7 to fix problems or poor performance. The premium metal design and water resistance requires the back to be secured in place, and not removable. Meaning those running into Note 7 problems can’t simply pull out the battery for a quick reset.

After being released in August the Note 7 was an instant success and highly popular. A recall for a faulty battery took place, but now the phone is on shelves and in the hands of million users again. As a result, we’re getting a lot of questions like this one.


Read: 17 Best Galaxy Note 7 Cases

If your new replacement Note 7 is frozen, unresponsive or just acting funny a quick reset will often fix the problem. Since we can’t remove the battery Samsung has another way to do a quick device reset. Here’s how to fix Note 7 problems in a matter of seconds.



The Note 7 has a powerful Quad-core processor and 4GB of RAM for smooth performance, 64GB of built-in storage for apps and games, along with Android 6.0.1 Marshmallow. It’s one of the best phones on the market even after the recall problems. In the unlikely event that your Note 7 is acting funny, you’ll need to know how to fix it.


Excited owners usually skip through all of the notifications and tips the first time they turn it on, but in those tips is a section on fixing a frozen device. It reads, “If your device is unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.” Most owners miss this information.

Read: Galaxy Note 7 Fast Wireless Charging: What to Know

Usually phones don’t need to be reset and are still working enough to hold power and tap “Power Off” or “Reboot” to fix a problem. If it’s completely frozen though, we’ll need to do a reset.


The same way owners of the Galaxy S6, Galaxy S7, iPhone and more do a reset, is how to complete the task on the Note 7. Because the battery can’t be accessed, pushing down two buttons for a certain amount of time does the trick.


To reset a frozen Galaxy Note 7 all owners need to do is press and hold down both the power button and volume down simultaneously for 7-10 seconds.


Push volume down and power at the same time and hold them down until you feel a vibrate and see the Galaxy Note 7 reset. Even if the phone is completely unresponsive this will work. The phone will turn off and reboot to a normal working condition. It’s worth noting that some devices may boot into a “safe” maintenance mode if things were really messed up. If so, use volume up/down to navigate to “reboot” and hit power to select that option.

Be careful to only reboot the phone, as owners can accidentally do a factory data reset in this menu and erase everything on the Galaxy Note 7.

That’s it and you’ve now successfully reboot a frozen Galaxy Note 7. Any problems or issues that were happening before are likely gone, and it should be working good as new. If not, call your carrier for additional help, or check our Note 7 problems and fixes guide.