The iPhone 7 and iPhone 7 Plus are both excellent smartphones but they’re far from perfect. iPhone 7 and iPhone 7 Plus problems continue to popup as we march into the new year and today we want to take a look what you need to know as we push into 2017.
In early September, Apple revealed two brand new iPhone models called iPhone 7 and iPhone 7 Plus. The two devices took over flagship duties from the iPhone 6s and iPhone 6s Plus and do so with some exciting upgrades.
The iPhone 7 and iPhone 7 Plus are outstanding successors and they’re already getting solid reviews from critics and the general public. They are two of the best phones on the market but like any phone, they both have their flaws.
Over the past few months we’ve been hearing about the problems plaguing the 4.7-inch model and the iPhone 7 Plus. Some of these complaints are in regards to minor bugs. Others are running into serious issues with their device.
Today, we want to take a look at the current state of iPhone 7 Plus and iPhone 7 problems. We also want to make sure that you’re prepared for the future, just in case you run into an issue with your iPhone 7 or iPhone 7 Plus.
This roundup offers a look at the issues themselves and some steps to take if you do happen to run into a problem with your device.
iPhone 7 Problems
The earliest iPhone 7 problems centered around iCloud Restore and Activation issues. These were the same issues that affected the iPhone 6s and iPhone 6s Plus at launch.
Complaints about these issues have died down in the months since the iPhone 7 launch but if you do happen to run into an activation or iCloud Restore problem, head here for more on these problems and potential fixes.
iPhone 7 and iPhone 7 Plus problems go beyond iCloud Restore and activation issues. We’re also seeing complaints a variety of other bugs.
Are there any more people who's iPhone 7's battery is going blank very quick?
— Preppy (@ItzPreppy_) November 28, 2016
— Audio Buyer (@AudioBuyer) November 27, 2016
— NotRightAway (@NotRightAway) November 21, 2016
Got iOS 10.2 (iPhone 7+ and iPad Pro), but no TV App… can't install from App Store. US account. @AppleSupport
— Alfredo Octavio (@aoctavio) December 13, 2016
@AppleSupport I have an iPhone 7 Plus. I upgraded to iOS 10.2 yesterday. Now my Apple Watch will not unlock when I unlock my iPhone.
— Ken Bednarick (@KenBednarick) December 13, 2016
We’re hearing about odd battery drain, issues connecting to Wi-Fi, problems connecting to Bluetooth (which is a big problem given the two phones don’t come with a 3.5mm headphone jack), touchscreen issues, an odd hissing issue, problems with various applications, issues syncing photos, and more.
It’s impossible to predict what you might run into during your time with the iPhone 7 so you’ll want to occasionally make a backup of the files stored on your phone.
If you don’t know how to do that, we’ve put together a guide that will take you through the backup process using Apple’s iTunes software.
If you don’t want to use iTunes, we also have a guide that details the backup process via Apple’s iCloud service.
Where to Find Feedback
If you need additional help, there are a number of other places to look for fixes and feedback about iPhone 7 and iPhone 7 Plus performance.
We’ve taken a look at reasons to and not to install the iOS 10.2 update. Start there. We’ve also put together our impressions of the iPhone 7 iOS 10 update and that’s a great resource if you want to keep tabs on performance.
We also recommend keeping an eye on YouTube, Apple’s discussion forums, social media sites like Twitter/Facebook, and the MacRumors forums for additional feedback about Apple’s iPhone 7 and its upcoming iOS 10 updates.
Apple’s discussion forums in particular are a great resource and the users there are generally very polite and helpful.
How to Fix iPhone 7 Problems
If you do run into a problem with your iPhone 7 or iPhone 7 Plus, there’s no need to panic. There’s a good chance you’ll be able to fix the issue from the comforts of your computer chair.
We’ve put together a list of fixes for common iPhone 7 problems and it offers fixes for battery life issues, problems with Wi-Fi, issues with Bluetooth, and more.
It’s important to note that some iOS-related iPhone 7 problems will likely dissipate after a couple of days of use.
For instance, battery life tends to settle after a few days with a new device or iOS update. If you continue to experience problems with battery life or something else after more than two days of use, you’ll want to take action.
If you’re experiencing cellular data problems on your iPhone 7 or iPhone 7 Plus, and you failed to download the iOS 10.0.3 update, you’ll want to download the iOS 10.2 update.
The iOS 10.0.3 update delivered “fixes bugs including an issue where some users could temporarily lose cellular connectivity.” This fix is baked into Apple’s iOS 10.2 update for iPhone 7 and iPhone 7 Plus.
If you’re running into Bluetooth problems on your iPhone 7 or iPhone 7 Plus note that Apple’s iOS 10.1 update improved Bluetooth connectivity with third party devices.
If you failed to download iOS 10.1, the iOS 10.2 update will bring these bug fixes to your iPhone 7 or iPhone 7 Plus.
Your last line of defense is Apple itself. If you can’t fix your iPhone 7 problem on your own, you have a couple of options.
— Apple Support (@AppleSupport) December 21, 2016
You can get in touch with Apple on Twitter and see if its support can help. If they can’t help you, and you still can’t fix your issue, you might think about taking your phone into an Apple Store.
Make an Genius Bar appointment and have them run diagnostics on your device to see if they can pinpoint the problem. Your iPhone 7 is under warranty so they might offer you a replacement if they can’t fix the issue.
How to Downgrade
If you recently downloaded an update on your iPhone 7 and you start experiencing problems problems, you might be able to downgrade back to an older version.
Downgrading isn’t a guaranteed way to fix performance issues but it’s an option if you decide you’ve had enough of your device’s poor performance.
Apple typically keeps the downgrade loophole open for a week or two after a new update’s release so you’ll need to act quickly if you want to make the move back down.
Note that the downgrade is currently closed. Apple recently closed up the iOS 10.1.1 and iOS 10.1 downgrade paths. So if you download iOS 10.2 to your iPhone 7 you’re stuck until Apple releases a new iOS 10 update.
For more on the downgrade process, please take a look at our guide.
You could be on your own for a few weeks.
Apple’s confirmed a new version of iOS 10.2, iOS 10.2.1, and it’s currently in beta ahead of an unknown release date for both the iPhone 7 and iPhone 7 Plus.
The iOS 10.2.1 update appears to be a bug fix update which means its change list should be fairly small. That could change as the beta progresses but at this point we aren’t expecting a long list of fixes and tweaks.
If you want to test the iOS 10.2.1 update’s performance on your device, you can thanks to the beta. If it causes problems, you can always drop back down to iOS 10.2.
For more on the iOS 10.2.1 update and its beta, see our roundup. It will take you through everything you need to know ahead of its release.
Apple’s also rumored to have a much larger iOS 10.3 update up its sleeve. The update isn’t confirmed but rumors point to a release into beta in January.
Milestone releases typically have more than new features on board. They typically bring a long list of fixes, tweaks and security patches as well.
The iOS 10.2.1 update will come first but the iOS 10.3 update could be in the cards for early 2017. Keep an eye out for it as we move deeper into the month.
Install iOS 10.2 If You Want Better Security
If you value your security, you'll want to seriously consider downloading the iOS 10.2 update on your iPhone or iPad.
The iOS 10.2 update brings 12 known patches for potential exploits including one where an "attacker with an unlocked device may be able to disable Find My iPhone."
These patches enhance the security on your iPhone, iPad and iPod touch making them ideal for those of you who store sensitive files/data on your device. Most people do.
If you skipped the iOS 10.1.1 update and/or the iOS 10.1 update, know that iOS 10.2 brings their security patches with it.
If you failed to install Apple's iOS 9.3.5 update, iOS 10.2 will also bring the three crucial security patches it delivered last year. These patch up serious security problems that could potentially expose your calls, contacts, texts, and emails.
If security is important to you, iOS 10.2 is probably worth a download right now.