The biggest launch in mobile video games is at hand. For nearly a year Niantic Labs, a company founded within Google that produced the game Ingress, and Nintendo have teased a new title that would bring a beloved franchise to smartphones for the very first time. That game was Pokémon GO, a title that arrived in the iTunes and Google Play Stores recently. Despite some reports of Pokémon GO problems, people seem to really love the game.
Pokémon GO is free to play. You don’t take on the mantle of a character from the game’s story. You’re not transported to a new region in the game’s mythos to explore. Instead, you create your own Trainer. Once that’s done, you explore your real neighborhood and surroundings in search of creatures to capture. Once you’ve captured and trained them, you can leave them at Gyms scattered around your neighborhood to defend your team’s landmarks.
Here is a run-down of Pokémon GO problems that users have reported with the game so far. If one exists, there’s a fix too.
Pokémon GO Problems: Game Not Available In Your Territory
Pokémon Go will eventually be available worldwide. It’s hasn’t reached that milestone just yet though. Millions will get errors in the iTunes App Store and Google Play Store informing them that the game isn’t available in their region.
iPhone and Android owners in the United States, New Zealand and Australia have access to the Pokémon GO download right now.
If you’re on iPhone, there’s not much that you can do about that, unfortunately. You’ll have to wait until Niantic and Nintendo launch the game in your region. Some Android users report that changing the region on their account to one of the territories already supported by the game makes it possible for them to download it.
— Glixel (@glixel) July 6, 2016
Rumors suggest that Pokémon GO could be available in Europe soon, but Niantic hasn’t confirmed that.
Pokémon GO Problems: Only Catching Creatures from the Original Line-Up
Pokémon GO, as it exists today, focuses on just 100 of the creatures that made their debut in Pokémon Red and Pokémon Blue. That’s why you’re only able to capture that first generation of creatures. Niantic confirmed this in a post about the game’s launch on its blog.
It’s pretty much a given that the number of creatures will greatly expand at some point, we just don’t know when that’ll be.
Pokémon GO Problems: Battery Drain Caused By the Game
Pokémon GO works by using the GPS sensors in your device to track your location. It’s also dependent on your internet connection. What this means is that you’ll absolutely notice some battery drain with the game. That simply can’t be helped. How much of a battery drain varies though.
For now, if you believe the battery drain caused by Pokémon GO is out of hand, you’ll need to avoid playing the game until it can be addressed. Some suggest keeping a back up battery in your pocket for when your device runs low on power but you want to continue capturing creatures and securing gyms.
Pokémon GO Problems: No Pokémon Near You
If you have managed to get Pokémon GO installed, chances are that you see PokeStops, Gyms and creatures all around you on your map. Some users report that this isn’t the case though.
When this happens, there’s noting to do but email Niantic highlighting how few creatures are showing up in your region. Their locations are generated by the game itself.
Users that have installed the game in a region where it’s not yet supported also report getting this issue. In that case, the best thing to do is to wait to play the game until it’s ready for launch in your territory.
Pokémon GO Problems: Game Doesn’t Have Accurate Location Information
Niantic reports that users should be connected to an internet connection to help narrow down their location. Not doing so could result in some un-specific location tracking.
Be sure that your mobile data or wireless network connection is enabled.
Pokémon Go Problems: Pokémon GO Won’t Install
Pokémon GO has some very specific requirements with Android hardware. First, you can install the game on a tablet, but it may not work correctly.
Second, users need at least 2GB of RAM on their Android smartphone or tablet. Those with an Intel processor in their Android device won’t be able to play the game. Third, devices need to be running Android 4.4 or later.
If your device doesn’t meet those requirements and Pokémon GO won’t install, the only thing that you can do is try the game again once you’ve purchased a new smartphone.
Apple users need an iPhone, iPad or iPad Touch running iOS 8.0.
Pokémon GO Problems: Pokémon GO Won’t Open
The launch of Pokemon GO seems as if it was a success. At least, that’s if you’re examining the number of people who downloaded the game but can’t get into it. Randomly, the game will boot users or fail to log them in. That’s despite it being available in their territory. According to Niantic Labs CEO John Hanke, this is because the game’s servers are completely overloaded with just the three countries that it launched in. Hanke shared the explanation in a recent interview with Business Insider.
The studio says that it plans to halt the game’s rollout until it can better manage traffic from players. In the short term, this means that players with the game already should stop seeing error screens when they try to log in. It also means that there’ll be an even longer wait for players outside the game’s existing country line-up.
Pokémon GO Problems: GPS Not Found (New)
Pokémon uses internet connectivity and GPS technology to pin down where you are in the real world. When GPS location isn’t present, the other picks up the slack. At least that’s what should happen.
Some users are getting error notifications saying “GPS Not Found.” It turns out that some Android devices don’t come with GPS technology turned on; users actually have to activate it. Look in Settings to enable GPS tracking. in Android 5.0, the feature is controlled by a switch within the Privacy and Settings area inside the Settings app.
Pokémon GO Problems: Battery Issues (New)
For days now, users in the United States, New Zealand and Australia have complained that their smartphones quickly run out of battery power faster than they should when playing Pokémon GO. Though some battery drain is to be expected, it appears that there’s a bug making it even worse on some devices specifically. Niantic says that it’s working on a solution.
In the meantime, it’s a good idea for users having the battery drain issue to pick up a battery pack for their smartphone. Gotta Be Mobile recently rounded up the most impressive quick charge battery chargers in Best Quick Charge Portable Battery Packs.
Pokémon GO Problems: Deleting Your Pokémon Go Account
Recently, concerns of Pokémon GO asking for too much access to personal data has surfaced. It doesn’t appear that Niantic is misusing data, but some would rather be safe. In How to Remove Your Pokemon GO Account, we walk you through the process of removing your account from the game.
Pokémon GO Problems: Trainer Back at Level 1
If you log back into the game, only to find that your progress is gone, chances are you actually have two accounts. Try logging out of the game, then logging back in using a Trainer Club Account or Google Account, depending on which you’ve already tried.
Pokémon GO Problems: Missing Items Purchased With Gold
If your account is missing things that you’ve purchased through the Shop — like Gold — Niantic recommends signing out of your account from the Settings area and signing back in. If that doesn’t work, try restarting your device.
Pokémon GO Problems: Freezing When Capturing Pokemon
On Apple’s iPhones, users report that Pokemon GO freezes consistently when simply trying to complete a capture. Why this happens is unclear, but Reddit users report that switching their LTE connection in the Cellular settings from on to off solves the problem. Without LTE the game can still use the rest of the cellular network to connect.
Users with other smartphones report the issue happens on Android too, and that force closing the app usually results in the creature being added to their inventory. If you decide to do this. Tap on the icon of you in the bottom-left corner, then open the Journal to see if your capture was successful after a freeze.
Pokémon GO Problems: No AR
If your device is powerful enough to run Pokemon GO, but is missing some essential hardware, the game downgrades itself to allow you to play. For the full experience your device needs an internet connection, a GPS sensor and a compass. Without the compass and GPS sensor, you end up with a paired down version of the game that doesn’t require you to look around a room and search for the creatures.
Pokémon GO Problems: Pokemon GO Server Issues
Frequently, Pokemon GO suffers from huge server outages as millions try to log into the game at the same time. Before planning to go on the hunt for new creatures, go ahead and use the Pokemon GO Sever Status website to see if others are having problems. Unfortunately, the issues are something Niantic will have to address over time.
Pokémon GO Problems: Can’t Change Your Trainer Name
Niantic uses a lot of different tricks and features to make you feel like you’re a real-life Trainer. One of them is character personlization, you can customize your Trainer’s look and give them a name of your own creation. Unfortunately, you couldn’t change that name once the game started.
Beginning with the latest Pokemon GO update, you can. If you frequently get errors when trying to change your account name, it’s because that name is probably already taken by another Trainer. The game will tell you if that’s the case.
If the game doesn’t allow you to change your account name at all, it’s because you already changed your name before. Niantic says that you can only change it once.
Pokémon GO Problems: You Are Going Too Fast
With the most recent update to Pokemon GO, a new notification pops-up asking players to slow down. Because the game can detect how fast the player is moving, it knows when they aren’t on foot. Pokemon GO can’t be played while operating a car or other motor vehicle.
A new “I’m a Passenger” button lets you override driving notice. Only do so if you’re actually a passenger.
Pokémon GO Problems: Can’t See PokeStops, Gyms or Creatures (New)
Some users report not being able to see any PokeStops, Gyms or Creatures in their area.
If you live in a suburban or rural area, you might not see any PokeStops or Gyms because nothing in your immediate area was marked as a significant landmark by Niantic for the game. There’s nothing you can really do about that.
If you were able to see a Gym or PokeStop before, but can’t see it now, try force closing the game.
On the iPhone, double tap on the Home button, then swipe up to close the app. Now open it again. On Android hold the back button down until you see the multitasking menu. Now close the game from there. Then open it again.
Note that some PokeStops and Gyms could have been removed on purpose by Niantic at the request of residents or businesses.
Pokémon GO Problems: You’ve Been Banned for Cheating (Updated)
Problems with cheating cropped up almost immediately after Pokémon GO became available to the public in final form. Some players used GPS tricks to make the game think that they were in a different location than they actually were. Some enterprising users have created bots specifically made to capture more creatures in the game. Using either will get you permanently banned from Pokémon GO.
Niantic confirmed in a recent update to the Pokémon GO website that users who receive emails claiming that they’ve been banned from the game for cheating, actually are getting banned. The game’s systems are automatically looking for cheaters now, and locking the accounts of offenders forever.
In early September the studio confirmed it’d disabled the game for users that had hacked or rooted their smartphones and tablets. When an account is banned or blocked, Niantic doesn’t refund any money spent in its shop, unfortunately.
Pokémon GO Problems: Pokemon GO Plus (New)
If you’re one of the thousands that purchased the GO Plus accessory, be sure to check the iPhone and Android app stores for the latest versions. Both versions received stability updates on September 16th.
Read: How to Find Pokémon GO Plus in Stock
Gotta Be Mobile will continue to add to this list of Pokémon GO problems and fixes as new issues arrive and we all learn more about its quirks.
PokeStops & Gym Locations
A recent question and answer session on the Silph Road confirms that Pokémon Go currently uses 30% to 50% of portals that were present in Niantic’s last game, Ingress. Pokémon Go maps these over real-world landmarks that players have to walk to.
PokeStops and Gyms are real-world locations that players go to pick up items and battle the creatures left behind by other trainers. Police departments are already warning players of the game to stay away from their stations, according to VG247.