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Saturday, March 01, 2008

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When Mobile Tech Sinks In the Overwork Swamp

- Warner Crocker

MeThis has been a trying several weeks for me and it looks like that is going to continue for a number of weeks to come. We’re in the final throes of our major theatre renovation. I’ve had to step in and take over directing our Education Department’s production of Romeo and Juliet. As if that wasn’t enough, we’re at the crucial point of hiring and casting for our next season. And, we’re also in some intense negotiations to continue operating our second venue that we opened so we could perform while our theatre was under renovation. Every day brings new challenges and new wrinkles to any of the above mentioned tasks, as well as the continuation of the successful run of our current show.

Normally I’m able to stay on top of quite a few things at once in my multi-tasking world, and how I use technology makes a lot of that possible. Lately though I seem to be losing ground and I find that even my mobile arsenal isn’t helping cut through the chaos. Here are a couple of examples.

A Shift Away From Email

In the casting and hiring process I’ve long used email to communicate with potential new employees. It is quick and efficient, and by writing everything down, both parties in the negotiation have a record of, what can be several weeks of talking back and forth, before a decision is reached. It saves a lot of time time as we don’t play phone tag. This has served me well for years. This year however, I’m finding that more and more of the folks I’m negotiating with prefer phone calls and not email. I’ve hardly had a chance to figure out why, but three phone calls yielded this information yesterday. Three potential hires all said they were having problems with spam and lost emails and couldn’t rely on that. All said they were relying much more on text messaging than emails these days. I know in at least one case this is absolutely true as all of a sudden I got a batch of emails from one of them that had been delayed for some time. This individual’s urgency was apparent when a batch of emails came in and fortunately they did, as I thought he had decided not to be interested in our offer. All is good with that at the moment.

It Takes Two To Tango

In ongoing negotiations about our second venue I’m our point person. I, and a number of our negotiating partners, have all been traveling during this process. That, to me, isn’t really an obstacle as I’m reachable and can reach out from just about anywhere I am. But, when the other side of a communication isn’t as connected it can cause critical delays in the process. I’ve also dealt with more faxes during this negotiation than I’ve dealt with in I don’t know how long and I find that frustrating. That is largely due to the personal style of one of the principals I’m negotiating with, as he doesn’t like to use computers. I’m not judging that (well, maybe a little bit.) Selfishly, on my crazy schedule, it has thrown a real kink in how I keep track of ongoing work. I’ve got several partners to disseminate faxed info to once I receive it and humorously, once this negotiation got started, we found that we had to retrain a number of folks on how to use our office fax machine. In the middle of all of this my scanner decided to die and that has delayed me getting most of this information scanned into OneNote to help me keep track. So, I’m lugging around a file full of faxes as we continue this trek. (Side note: it is impossible to find a decent flatbed scanner in a retail store anymore, at least here in my area. Everything on the shelves is a multi-function device, which is much more than I need.)

Location, Location, Location

The location (a local high school) where we’re rehearsing Romeo and Juliet is a broadband and cellular dead zone. I can’t get any sort of signal, so for hours each afternoon and evening, in addition to weekends, I’m completely  out of touch. This has resulted in more than one occasion in one of my employees hand delivering faxes or important messages so that I can deal with them on breaks in rehearsal. I’m also finding myself drive about five miles on dinner breaks to an area where I can get coverage so I can check my email. Talk about a waste of resources!

Coping

I’m finding I have to set more time aside each day to organize so that I keep things on track, and that’s time I don’t have at the moment, so I’m shifting how I do things a bit and contemplating some other shifts as well.

Because I have to drive back and forth between meetings and rehearsals constantly during this time period, I’m saving phone calls so that I can make them on the road. I use an Aliph Jawbone BlueTooth headset so I can work hands free.

I’ve so far resisted using a fax service that allows me to get those faxes via the Internet, but I’m looking into that. While I know I can send faxes via this method, I’m not even sure that there is a service that will allow my luddite negotiating partner to get faxes to me through that method. (If anyone has any hints on that I’d greatly appreciate it.)

I have to insist that folks I’m communicating with contact me prior to my going into rehearsal. While that is successful in some instances, it isn’t in others, especially as some of the issues we deal with during our construction happen at the most inopportune times.

Honestly, this has been a quite a struggle, and admittedly some of the obstacles have to do with things beyond my control, (a high school in a wireless dead zone between two mountains) and some have to do with the fact that we’ve just got too many large projects moving forward at the same time. It is frustrating when you find that the tools you rely on don’t match the circumstances you’re working with.

 

 



Saturday, March 01, 2008 9:12:34 AM (Mountain Standard Time, UTC-07:00)
Hi Warner,

I'm not sure this is so much a tech issue as case of simply being overcommitted. With the number of projects you are participating in currently, nothing short of an administrative assistant would help.

Good luck!

Rick
Rick
Saturday, March 01, 2008 10:43:16 AM (Mountain Standard Time, UTC-07:00)
There's a saying that God doesn't burden you with more than you can handle, but sometimes it's easy to think that maybe God has you confused with someone else. Sounds like even though you're working under pretty stressful conditions, you're still handling everything.

I can only vouch for one internet fax service, j2 communications, they're one of the oldest services around. My family has been using them for over ten years now. They have two levels of service, a free receive only with a random area code, or their premium service which runs about $15 a month + $.10 a page to send plus you get to choose your area code. There's a few other features, but for your needs thats what's important. Now a quick search for internet fax brings up quite a few services, which may be cheaper or better suited for your needs, but like I said I can only vouch for www.j2.com

As far as voice communications, perhaps you could sign up for a GrandCentral number. I'm not sure if there's a landline at the school you could use, but among other things GrandCentral's core ability is for someone to call one number and have multiple phones ring at once, (work, cell, school in ceulluar deadzone). Whichever phone picks up first gets the call. Again there's a million little features, internet/visual voicemail (ala iPhone), custom voicemail greetings based on caller, the ability to switch lines mid call, record calls, etc, etc. Now the only hiccup to this idea is that GrandCentral is in private beta. You can reserve a spot, and when I did they let me in pretty quickly. Perhaps shooting them an email to press@google.com would help. If that doesn't work send an email my way and I'll just give you mine, I never used it, just never got around to it.


Peace,
Eric
Eric C. Rusch Jr.
Saturday, March 01, 2008 12:09:48 PM (Mountain Standard Time, UTC-07:00)
efax.com - I use them as my fax number and receive regular faxes to it. faxes are received via email, and can be saved as pdf, marked up using bluebeam / pdf annotator.

been very happy and completely transparent to people sending me faxes.
Rob
Saturday, March 01, 2008 12:24:25 PM (Mountain Standard Time, UTC-07:00)
My fax solution for the past 4 years is Maxemail and I can vouch for their reliability.

If Grand Central sounds like a possible solution for you, I believe I have some invites still left. Would be happy to share. It is a bit of a pain when you start up though, as you get a new phone number and you have to get the world to know your new phone number.
Skip Coghill
Saturday, March 01, 2008 6:40:52 PM (Mountain Standard Time, UTC-07:00)
Hey, Warner. I empathize with the too much to do, too little time situation. Hope the pressure lets off soon and you keep it together until then. Eric, I loved how your "God may have me confused with someone else" point :-)! Sometimes it feels like two someones.

We used Efax for several years. Our incoming fax volume was high enough that we had to pay anyway, so we had the premium service so that our number had our usual area code. The service worked okay, but with our last renewal we felt that their price had increased unreasonably so we went shopping. We're now using MyFax and we're at least equally as happy with them if not more. Both send and receive is seamless. We have one e-mail address that reaches our whole department and route the faxes to that e-mail address so that whoever is interested knows the fax arrived.

Good luck with your various projects!
asiriusgeek
Saturday, March 01, 2008 8:17:57 PM (Mountain Standard Time, UTC-07:00)
Thanks for the suggestions, folks. I'll be checking them out. @Rick, you're right, I am over committed. Now the task is to find out how to manage my workflow from those I'm over committed to and for.
Sunday, March 02, 2008 11:08:44 AM (Mountain Standard Time, UTC-07:00)
Hey Warner, I feel for you. For me the trick has been to realize that for a short time, I'm just over committed. Then I need to figure out when I'll catch up. As long as I have an end in sight and a time scheduled to catch up, my brain will let me rest a little.

As for the tech pieces you need, I've used efax as well and I agree that their pricing is getting a unreasonable but the service works fine in both directions. I frequently get faxes via efax as a PDF, sign them with PDF annotator and fax or email back the signed copy. In a pinch with a dead scanner, you can fax stuff to yourself too as a poor man's scanner.

I'd look at options for texting from the PC so you don't have to pull out your phone every time. Then texting becomes a lot like little emails.

As for the dead zone, try talking with somebody at the school. See if you can get access to a hard wired ethernet connection and plug in your own wireless while you're there. That could give you a Skype options as well for the phone stuff. Then again, forgiveness is better than permission. Wander around innocently looking for an ethernet jack and see what's available.

You could also publish an online schedule (Google Calendar, Outlook, Yahoo!, whatever) that shows when you don't have cell coverage. That way as folks think about calling they can look to see if you are unavailable. On that same note, change your voice to include the times when you know you don't have coverage.

Finally, take a deep breath. Have a glass of wine. Only then, get back at it!

Good luck!

Mark
Sunday, March 02, 2008 11:42:42 AM (Mountain Standard Time, UTC-07:00)
This wouldn't solve your over committed problem, but you should take a look at the products at this site http://www.wi-ex.com/ seems like a fix for your data/cell problem if they work as advertised.
Travis Carnahan
Sunday, March 02, 2008 2:12:40 PM (Mountain Standard Time, UTC-07:00)
Warner here are a few thoughts regarding some things that have helped me … first one is that I have started to use the brain to keep track of things including emails .. So you can take all sorts of messages, docs faxes and tie them to one train of thought or process to just keep all the details in one place .. Then also if you need to associate it with something else, easily done … also when I need to get back on track with a certain task … easy to switch right back into the thought with everything there … the new iteration of the software is really slick … thebrain.com

Sms can be done off web now, so it is easy to send rather than go to phone … also if you are on phone, bring up thought and there is place for notes to document conversations … it also has a calendar function, so it can remind you of deadlines etc …

I have disconnected my fax machine and use internet faxing now so when it comes I get it in email box and then easy to send off to others or create pdf and use pdf annotator to mark up comment and then send on to others … it is fast and good way to keep up with faxes … I do a lot of international stuff and some will only use faxes, so this is what I have settled on …the other thing is you can print the pdf into one note or put it into the brain … I use both …

On location, I suggest go back to landline and have people use a separate email box (another gmail account) for urgent items and have a small mobile printer for items that need hard copy … when you have a break just dial in and check the one email box even for faxes …

I use send2fax and it works out for me … I don’t tell anyone it is an internet fax and no one seems to ask or worry about it … just another number to fax to …


Sunday, March 02, 2008 2:19:21 PM (Mountain Standard Time, UTC-07:00)
Might be overkill, but how about renting a satellite phone? Or the ultimate: a satellite terminal?
See: http://the-gadgeteer.com/review/thrane_bgan_explorer_500_satellite_terminal
nomad
Sunday, March 02, 2008 2:59:42 PM (Mountain Standard Time, UTC-07:00)
I use my digital camera as a flatbed scanner. It's available anywhere. Or why not bite the bullet and get a temporary dialup service to your location. Slow but in an emergency......

Gordon

Gordon Cahill
Sunday, March 02, 2008 4:00:32 PM (Mountain Standard Time, UTC-07:00)
No one's mentioned this, but I assume you've investigated whether another cell provider has coverage....
OTR
Sunday, March 02, 2008 8:17:51 PM (Mountain Standard Time, UTC-07:00)
Warner,

As far as e-mail vs. SMS when you're dealing with actors, for heaven's sake, YOU are the EMPLOYER here. YOU'RE the one with the job and and money for these people. I would make it very clear on first contact that you use e-mail to communicate, and that they need to be prepared to respond via e-mail in a timely manner.
sbtablet
Sunday, March 02, 2008 11:07:36 PM (Mountain Standard Time, UTC-07:00)
Twenty years ago you would have been able to do all these projects together (although not at the current rapid pace). Why?

1. No one would expect you to be available to them 24/7.
2. You would have an executive secretary coordinating all this communication and handling low-level tasks before they got to you.

Do you really need more technology? Or do you need a team member handling “home base” while you work in the field? Think outside the gadget bag. Your new mantra: "What would Steven Spielberg do?"

Just a thought.
Richard Brennan
Sunday, March 02, 2008 11:57:50 PM (Mountain Standard Time, UTC-07:00)
Warner,

With proper antenas Wi-Fi can go a great distance (miles). Have you investigaed that?

Have you investigated if there is WiMax?

Samir
Monday, March 03, 2008 12:00:28 AM (Mountain Standard Time, UTC-07:00)
I agree with sbtablet about email.
Monday, March 03, 2008 6:15:14 AM (Mountain Standard Time, UTC-07:00)
Keep the ideas coming. I really appreciate them. A couple of points on things that have been raised. Unfortunately, while hiring an assistant would be a good thing (and let me tell you it is much needed) our small not-for-profit budget doesn't allow that. Going back and forth to the wireless black hole that is the school is but a temporary thing. I have investigated other cell coverage and it is just about as lousy for all of providers in our area.
Monday, March 03, 2008 6:23:44 AM (Mountain Standard Time, UTC-07:00)
Okay, Warner, so a secretary is not in budget range. How about an intern? Got anybody around (including your high school kids) who might be willing to scan in faxes for a chance to be able to see what your theater does and a nice recommendation in the future?
sbtablet
Monday, March 03, 2008 10:24:36 AM (Mountain Standard Time, UTC-07:00)
Warner; sbtablet is right. You can't be held hostage by folks not wanting to use and respond via technology because it doesn't suit them.

No one expects to walk into IBM or Microsoft and have a new or prospective hire tell them "I don't do e-mail."

Yeah, I know, the excuse is they are "creative" types. Well, maybe those/these aren't the "creative" types you need to be working with if they are making your work day a living hell.

My two cents.
Monday, March 03, 2008 11:56:42 PM (Mountain Standard Time, UTC-07:00)
My previous comment seems to have disappeared, so I'll try again.

Why not make more use of a service like Google? With GMail you have built in Chat and VOIP. All your emails and chat conversations can be shown threaded and you even have Voicemail messages left as MP3's via email.

You can make great use of their collaborative tools. A good idea is to share a Google Notebook. You can post links from website, leave comments etc.

Gmail get little or no Spam. You can set up existing email address such as "newemployee at gottabemobile.com" and link these to a Gmail address. People will never see the Gmail address and will assume they're corresponding via the gottabemobile address.

Last but not least,you have a great search function built in.

Your employees should be MADE to use the communication method of your choice, not theirs. With Google, you have the best of both worlds. They can send you chat and you can send them emails or chats. Also, there aren't many modern phones that can't use Gmail mobile.

Good luck.
Badcam
Thursday, March 06, 2008 10:17:51 PM (Mountain Standard Time, UTC-07:00)
Well, maybe you need to plan out the way you are going to communicate. You can choose to allow the chaos to taint an otherwise serene state of being or you can say, "hey I need to devote this hour or 2 to drive 15 minutes to be able to send and receive what I need" At that time you want to also devote what time you get to be able to respond to anyone that does respond instantly to you. Let them know your situation, tell them at (this time) for (this windows of time) I will be breaking away to respond to e-mails, if you need an immediate response, please reply back to the e-mail within that time so that I can respond as well. Another thing you want to do is to always have fall back or failsafe plan. If the school is in a dead zone, then find a modem hook up via a fax line. I know that I carry an older Apple "Snow" Airport base station with me just in case I need to make a dial up connection into a WiFi one so I do not have to be tethered close to that port. I also check my cell phone signal and if I am really desperate, use it for connectivity. As for scanners, I can understand, that finding a good quality scanner can be difficult. I use a Canon CanoScan LIDE series as it is thin enough to be carried in my bag, but offer good powerful scanning and it is powered directly from the USB port, so there is no scrambling to a power outlet. The faxing part sucks, you will need to use a service like eFax or some of the others mentioned above. In any case, i hope this helps, as I have been in those situations before and have had to take the time to think things through to be more efficient in what little time I have between projects. Good luck!
MacSA
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