The policy will end the company’s policy of charging a 15% restocking fee on most consumer electronic devices, including tablets, and the 10% fee imposed on returning Apple’s iPhone. The company is hoping that the new policy will help consumers be confident about their electronics purchases by being able to demo and try out the gadgets of their choice in-home to see how it fits their lifestyle.
Best Buy continually listens to our customers, and they told us they want to give confidently this holiday season and every other day of the year — and with that comes easier returns. Effective Saturday, December 18, Best Buy is improving its return policy by removing restocking fees for all products except special orders.
The restocking fee will no longer apply to the following classes of electronics: computers (including notebooks, tablets and iPads), projectors, camcorders, digital cameras, radar detectors, GPS navigation, in-car video systems, DJ equipment and lighting, or Pro-Audio equipment.
For customers purchasing on or after November 17th and were charged a restocking fee, Best Buy says they can go into a store to get the fee refunded.