As a follow-up to my post last week regarding the eo battery issue, I noticed from ctitanics blog, that TabletKiosk has started sending out letters to registered owners of the eo regarding the battery issue. I applaud TabletKiosk for recognizing the issue and stepping up to the plate by offering a refund and extending the time for customers to take advantage of the refund offer.
In addition to the letter, they have removed the 2.5 hour battery life spec from the eo specs page.
I emailed TabletKiosk for any comments regarding this whole issue, and they replied that they had no further comment at this time.
Here is the letter as copied from ctitanics blog:
Dear Valued Customer,
During the past week we have identified that the battery life of the production eo v7110, is not meeting the originally published run times of 2.5 hours. We are diligently working on this issue and we hope to have a solution within a short period. However due to the nature of this problem we are unable to provide a firm delivery date for this patch.
We understand that you purchased this unit with expectations based on our published performance data and since we are unable to guarantee that we will be able to meet these expectations, once a resolution has been found, we would like to extend your return period to 30 days, so as to provide you the opportunity to return your unit without any restocking fee, contingent on the system being returned in good condition with all original packaging material.
If you would like to return your unit please contact our support department at firstname.lastname@example.org and we will immediately issue you a Return Authorization Number.
386 Beech Ave, Suite 6
Torrance, CA 90501