eo delayed – kudos to TabletKiosk

Warner just IM’d me a link to Frank’s blog where Frank posts about TabletKiosk delaying a majority of the eo orders until the beginning of June due to a quality control issue.

As the end of April rapidly approaches, we find ourselves in the position of having to balance our commitment to quality with the expectation of a timely product delivery. After the process of quality control was completed on the first eo™ production units, it was determined that there was an issue in the tooling of the back panel that affected the operation of the system fan. Because of this problem, the back panel had to undergo a slight redesign and thus the initial shipment is going to be only a fraction of what we had anticipated. Additionally, we expect the supply of the eo™ to be extremely tight for the next 60 to 90 days as the production supply catches up to demand. If you are one of the lucky few who receives your eo™ on time, congratulations and we hope that it meets and exceeds your computing expectations. If not, we want to offer our sincere apologies and let you know that we are working hard to assure that the delay in receiving your order is as minimal as possible.

After reading the email from TabletKiosk, I have to say that I am not surprised at the honesty and openness of how Martin and Tablet Kiosk approached the situation. They have a quality issue with a first batch and decided it was enough of an issue to hold the batch. They were up front and told it how it was. No PR speak, no bull. They want to get it right for the customer.

Other OEMs should take notice.