Time Warner Cable problems are destined to arrive at the worst possible time knocking out your Internet, home phone or cable TV. We’ll walk through common Time Warner Cable problems and how to fix them without wasting time on the phone or waiting for a repair person to come in a four-hour window when you are at work.
If your TV stops working or you can’t connect your mobile devices like the iPad or a game console to your internet, this is what you need to do.
Many times you can solve common Time Warner Cable problems on your own, fixing an internet outage or a what seems to be a broken DVR with small actions. This saves you the time and hassle of calling for help unless you really need it.
Here is a look at how you can fix many Time Warner Cable problems on your own and how to get faster support if you can’t fix it by yourself.
Time Warner Cable customers will soon be Spectrum customers, a new company that is the result of Charter buying Time Warner Cable. If you have Spectrum problems you still should call the same number you’ve always called for help while a Time Warner Customer. You can call 1 (800) 892-4357 for support if you are a former Time Warner Cable customer.
All these TWC problems and fixes are the same as Spectrum problems and fixes that you will run into since the only thing that is changing is the name.
Time Warner Cable Problems & Fixes
If there is a Time Warner Cable outage you can’t fix it using these steps. Occasionally Time Warner Cable goes down when there is bad weather, an electrical problem or other major issues nearby.
You can use a tool like DownDetector to see if others in your area are also experiencing Time Warner Cable problems, or you may need to call in for help. When you call Time Warner, the automated phone answering system will normally tell you if there is a problem in your area right away.
I typically try these fixes for Time Warner Cable problems before calling, since many issues are easy to fix on your own in less than five minutes.
Time Warner Cable Internet Problems
When your Time Warner Cable Internet is down you can’t connect your computers or tablets to the Internet. If you look at the front of your Time Warner Cable modem, which might look similar to the photo above, you will see some lights not lit up.
When things are working well you will typically see a light for power, a solid light for online and depending on the model solid or blinking lights for Send and Receive or Upstream/Downstream. If the lights look different from the norm, there is something wrong. This may be in your house or it could be an outage.
The first fix for Time Warner Cable problems is to reset the modem. To do this you unplug the modem from power for at least one minute. After that is done plug it back in and many times it will connect without any other actions. You can also make sure your wires are connected right.
You should also look at your router, which normally sits next to the modem and has an antenna or two on it. Make sure that it is not showing an orange color for Internet on one of the front lights. Typically green is good an orange is bad. If this is orange or indicates there is no Internet connection you can restart it by unplugging for at least a minute.
If you need your phone to connect when Time Warner Cable is down you can turn off WiFi on your phone or unplug your router until Time Warner fixes the problem.
When you can’t fix your Time Warner Cable Internet problems by unplugging you may need to schedule service, but you can start by contacting Time Warner support online instead of calling, using the details at the bottom of this guide.
Time Warner Cable Phone Not Working
For users with a Time Warner home phone, there are also times when it does not work. Many times if the home phone stops working it is tied to the Internet being down, but it can happen all by itself.
When this happens you may need to unplug your phone from power for a minute and plug back in and do the same with your modem.
If that does not solve the problem you will definitely need someone to come out and investigate the problem further.
Time Warner Cable TV Problems
Time Warner Cable TV problems are similar to the Internet problems, but you may see poor picture quality or sound issues.
If you cannot watch any TV there is likely an outage of some kind. You can still check your connections, but odds are good you’ll need to wait for TWC to fix it.
When you see bad picture quality on Time Warner Cable you should check your connections. Do not use a lot of splitters and avoid using right angle cable adapters, as they can cause problems as well.
By removing splitters and adapters you may soon experience better looking and more reliable Time Warner Cable TV.
Time Warner Cable Internet Slow
We’ve all experienced the Time Warner Cable Internet slow down. Anyone using Time Warner runs into this weekly, or even daily. If you ask for help Time Warner they only consider it slow if you are plugged in to the modem directly, which is not how 99% of people use the Internet. It’s a nice out for them to basically say tough luck, can we sell you a new package.
Here’s what you need to do to figure out why your TWC Internet is slow.
First off you should restart your router. This can fix many slow downs. Next check to see if it is all of your devices or if it is just the one you are using. You can also restart that device.
Another thing to check is the location in your house. The farther you are from the router, the slower speeds typically are. This is especially true with walls and multiple floors between you and the router.
If you still experience a slow Internet connection, especially if you can test while plugged in to your router, you can narrow this down to being Time Warner’s problem. You can check your speed using Speedtest.net. It should be close to what you pay for.
Is it slow all the time or only at a specific time of day? For months the Internet was unusable at night and despite 5 trips out no one could figure out why. Eventually they determined the cable that connected my house to TWC was damaged and at night interference basically broke the Internet.
Time Warner phone support was not helpful, telling me I would be charged for technician visits multiple times, because the Internet worked fine during the day, when they could come out to diagnose the problem. If you experience a similar problem you will need to relentlessly badger support and if the technician doesn’t suggest it, ask for a new line. Most of the time they will cover the cost of installing a line to the outside of your house.
Another possibility is that you are paying for a slow internet plan. If this is the case you should ask about what types of deals you can get. The best advice is to not pay sticker price for TWC Internet.
Time Warner Cable DVR Issues
Time Warner Cable DVR problems are a frequent complaint of Time Warner subscribers. This includes the DVR freezing, skipping recordings and other problems that prevent you from watching.
Two solutions to Time Warner Cable DVR problems are power cycling and deleting videos. The first thing to do is unplug the DVR for a minute. This can fix many issues.
Many other problems come from poor software on the DVR that freaks out when it is over 50% full. Try deleting a lot of old TV shows and movies and see if that fixes it.
How to Get Faster Time Warner Cable Support
If you cannot fix your TWC problems on your own, you can reach out to the Time Warner customer service team on Twitter. This group is incredibly helpful and you can send a message and get replies without waiting on the phone for support. Send them a message at @TWC_Help to get started.