7 Common Galaxy Note 2 Problems & How to Fix Them

The Samsung Galaxy Note 2 Android 5.0 Lollipop update will apparently arrive at some point though there is still not a release date attached to the upgrade. With that in mind, we want to take a look at some common Samsung Galaxy Note 2 problems and offer some potential fixes to help improve performance ahead of a possible move to Android 5.0 Lollipop.

In the fall of 2012, Samsung took the stage and announced its second-generation Galaxy Note, a device it calls Galaxy Note II or Galaxy Note 2. The Samsung Galaxy Note 2 was, at one point, one of the more powerful handsets on the market though it’s now been replaced by two new versions of the Galaxy Note dubbed Galaxy Note 3 and Galaxy Note 4.

When the Galaxy Note 2 first arrived, it was running Android 4.1 Jelly Bean. Through the years, Samsung’s upgraded it with a series of important updates including Android 4.3 Jelly Bean and more recently, Android 4.4 KitKat. Most Samsung Galaxy Note 2 users in the U.S., and elsewhere, are now on Android 4.4.2 KitKat.

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Many Galaxy Note 2 users are enjoying a stable experience on Android 4.4 KitKat though we’ve spoken to some that continue to encounter problems on the aging former flagship. Samsung and its carrier partners have issued a number of bug fixes and enhancements to help stabilize the software but carrier forums continue to fill up with complaints about Galaxy Note 2 KitKat problems.

The Galaxy Note 2 Android 5.0 Lollipop update appears to be on its way and that means that we should see Samsung and its carrier partners roll out some crucial bug fixes for Android 4.4.2 KitKat problems. But just because Android 5.0 might be on the way doesn’t mean Galaxy Note 2 users should let their guard down. Now is a great time to be proactive about Galaxy Note 2 problems.

With that in mind, we want to take a look at some of the Galaxy Note 2 problems that have popped up for us (and other Galaxy Note 2 users) and offer some possible fixes for these issues. It’s important to note that while these fixes apply to Galaxy Note 2 models running KitKat though they should work for Android Jelly Bean as well.

How to Fix Galaxy Note 2 Battery Life Problems

Battery life problems are a problem for most Android smartphones including the Samsung Galaxy Note 2. Over the years, we’ve gotten complaints via email, comments and in person about Galaxy Note 2 battery life problems. Those complaints have continued for a number of years now and while we don’t have a guaranteed fix, we do have some things for Galaxy Note 2 users to try.

Often times, third-party applications are the source of these battery life issues. We’ve seen apps unintentionally drain battery on a number of devices and that could be what’s causing abnormal battery drain on the Samsung Galaxy Note 2. So that’s why we recommend booting the Galaxy Note 2 into Safe Mode before doing anything else.

Safe Mode will disable third party applications which will allow users to isolate problem apps. It’s a tedious process but it’s a good way to narrow down battery life issues.

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Here’s how to boot the Samsung Galaxy Note 2 into Safe Mode:

  1. When the Galaxy Note 2 is booting up after powering on or rebooting, you will see the model name of the device appear.
  2. Once the Samsung logo animation is visible, start pressing the menu key.
  3. When you have successfully entered into Safe Mode, you will notice the text ‘Safe Mode’ at the bottom left corner of the screen.

If that doesn’t work, there are some additional steps to try in an effort to wrangle these battery life issues. First, we recommend restarting the Samsung Galaxy Note 2 to see if that solves the problem. This reboot will clear the cache and kill off services that might be eating away at the battery. It’s a simple fix that’s worked for us, and Galaxy users, in the past.

If battery life issues continue, try disabling NFC connectivity, Bluetooth, GPS, Air View, and any other unnecessary features. This could have a positive impact on battery life as well. Users that love live wallpapers might also want to think about switching to a static wallpaper to see if that helps. These tend to have a big impact on battery life and overall performance.

How to Fix Galaxy Note 2 Wi-Fi Problems

Wi-Fi problems are very common smartphone problems and they are impacting some Galaxy Note 2 users. We’ve received complaints about Wi-Fi issues in the past and we’ve been pestered by several Galaxy Note 2 users about solutions. Wi-Fi connectivity is essential for most users and busted Wi-Fi connectivity on the Galaxy Note 2 is less than ideal. Fortunately, there are a few potential fixes for these issues.

The first thing to try is rebooting the device. Users will also want to try rebooting the router if that hasn’t been done in awhile. We recommend unplugging the router for a good 30 seconds and then plugging it back in. Galaxy Note 2 users can do the same for the modem as well.

Samsung Galaxy Note 2 users might also consider updating the routers firmware. This is a process that will differ based on make and model. If those simple fixes do not work, it’s worth heading into the device’s settings.

At this point, it’s time to force the Galaxy Note 2 to forget the Wi-Fi network that’s being problematic. Head to the desired connection in Settings and select the Forget Network option. Users will then need to reconnect to the Wi-Fi network. This process wipes out passwords so users will need to ensure that that is readily available before performing this potential fix.

How to Fix Galaxy Note 2 Bluetooth Issues

Bluetooth issues are another common problems on the Samsung Galaxy Note 2. There are a few things to try if Bluetooth starts acting up on the device though like all of these other fixes, there’s no guarantee that they’ll work.

The first potential fix for Bluetooth problems is toggling Bluetooth on and off. To do this, head into Settings and then Bluetooth and toggle the service off and then back on again after a few moments. If that doesn’t fix the problem, it’s time to forget the connection. Head into Bluetooth and forget the connections that are causing problems. After this step is complete, reconnect to the Bluetooth device.

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Users unable to connect to a car’s Bluetooth connection will need to consult the car’s manual. There should be a way to reset Bluetooth though the process is going to be different for each make and model. Once the car’s Bluetooth has been reset and the connection has been forgotten on the Samsung Galaxy Note 2, try reconnecting to see if it works. This has proven successful in the past.

If that doesn’t work, we also recommend booting into Safe Mode (the instructions can be found above) which will disable third-party applications. This will allow users to check to see if apps are causing the problem.

How to Fix Galaxy Note 2 Performance Issues

As the Galaxy Note 2 has gotten older, the complaints about poor performance and lag have grown louder. We’ve spoken to several Galaxy Note 2 users who have run into abnormal sluggishness and slow down on the Galaxy Note 2 after making the move to Android 4.4 KitKat. It doesn’t come as too much of a surprise given the device’s age.

While there isn’t a cure-all fix for these Galaxy Note 2 performance issues, users will be happy to know that there are a few things to try to help improve overall performance on Samsung’s former Galaxy Note flagship.

The first potential fix that we recommend is a process that will clear the cache partition. To clear the cache partition on the Galaxy Note 2, follow these steps in order:

  • Turn the Galaxy Note 2 off.
  • Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.
  • When the Samsung logo appears, release them.
  • Tap Volume Down repeatedly until you Wipe Cache Partition. Select it with the power button. Select Yes.
  • Wait for the process to complete. It could take awhile.
  • Reboot your Galaxy Note 2.

If this doesn’t work, we also recommend halting the use of live wallpapers as they can negatively impact performance, especially on older devices. Samsung Galaxy Note 2 users can also try toggling NFC off. This has proven to be a solid fix in the past though we recommend using it in conjunction with others. We also recommend toggling S Voice off if it’s not being used. S-Voice can be found in the device’s settings.

We also suggest turning off animations but only if things really go bad on the Galaxy Note 2. To do this, go to your home screen settings and disable animation effects. Users dealing with Galaxy Note 2 performance problems can also try disabling some applications through Application Manager in device settings.

How to Fix Galaxy Note 2 App Problems

Samsung Galaxy Note 2 users dealing with a sudden change in app performance have a few things to try in an effort to improve the application. The first potential solution is to check for a bug fix update. A bug fix or compatibility update could have a very positive impact on the performance of the app in question.

If that doesn’t work, try reinstalling the application. Delete it and install it again from the Google Play Store. This too has fixed app performance problems in the past and it’s worth a shot if an application starts behaving badly.

If the Galaxy Note 2 app problems continue after updating and reinstalling, we encourage reaching out to the developer to alert them of the problem. This will help them identify the problem and potentially fix it in a later update.


We’ve also heard about problems with several Samsung apps including the stock Messenger app. It seems the app frequently crashes for some users. To fix this, first try restarting the Galaxy Note 2. If the problems persist, try using another messaging application like Google Hangouts. It seems to be a little more stable than Samsung’s stock app.

You can also try clearing the cache of the Messenger app to see if that helps. To do this head to Settings then More then Application Manager. Select All and then scroll to Messenger and select Clear Cache. If other Samsung apps aren’t working right, we recommend taking the same steps.

How to Fix Galaxy Note 2 Charging Problems

It appears that charging issues are impacting the Galaxy Note 2, something that doesn’t surprise us in the slightest. Several of Samsung’s older Galaxy smartphones have exhibited charging issues and they seem to still be fairly prevalent amongst owners.

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First, make sure that it’s the charger that came with the Galaxy Note 2. If it still doesn’t work, try using a charger with the same voltage rating as the Samsung Galaxy Note 2 wall charger. If nothing else works, try ditching the wall charger for a USB cable. Plug the Galaxy Note 2 into a computer to see if that helps. Charging this way is slower but it could save you some money and a few headaches.

If none of that works, try restarting the device. If that doesn’t work, read on.

How to Fix Galaxy Note 2 Problems if Nothing Works

If none of these fixes work, it’s probably time for a factory reset. This is a time consuming process and Samsung Galaxy Note 2 users need to ensure that files have been backed up before going down this road. It will wipe everything on the device.

To do this, go into Settings, Accounts, Backup Options, and select Backup and Reset. From there, select Factory Data Reset.

If for whatever reason that doesn’t work, Galaxy Note 2 users can also factory reset using the hardware keys on your phone. Here’s how to do that. It’s a far more difficult process. We recommend the above route if possible.

  • First, you’ll need to turn the Galaxy Note 2 off.
  • Once its off, press and hold the Volume up button, the Home button, and the Power buttons together until you see an Android appear on the screen.
  • Once you see this, use the Volume down key to highlight the Wipe Data/Factory Reset option. Use the Power button to select it.
  • Use the Volume down key to select Yes – delete all user data and then use the Power button again to select it.
  • When you see the Reboot System Now option, you’ll know you’re on track. Use the Power button to select that option.
  • This will erase everything on the Galaxy Note 2 bringing it back to the state it was in when you first bought it. It also might fix the problems you’re having.

Often times, unorthodox fixes will work where common fixes fail. We also recommend taking a look at Android Central’s forums, one of our favorite Android-centric forums. Those who are still unable to find a fix should get in touch with their service provider or with Samsung itself.