8 Common Galaxy S5 Lollipop Problems & How to Fix Them

The Samsung Galaxy S5 Android 5.0 Lollipop update delivers a number of big changes including Google’s new Material Design. The update’s also brought some features that weren’t listed on the change log: Samsung Galaxy S5 Lollipop problems. With Android 5.0 problems mounting, we want to take a look at some potential fixes for these issues.

In December, Samsung started rolling out the Galaxy S5 Lollipop update. The update represents the device’s first major Android update and as expected, it brings some huge changes to the Galaxy S5. Samsung’s loaded up this update performance enhancements, design changes, new features, and more. Carriers have also done their part and service providers like Sprint and Verizon have tacked on their own improvements.

For some Galaxy S5 users, Lollipop is working out just fine. We’ve spoken to several that are experiencing solid performance after making the jump from Android 4.4 KitKat. There’s another side of the coin though.


We’ve also spoken to some Galaxy S5 owners who are running into Android 5.0 Lollipop problems after moving to Samsung’s latest update. We’ve pointed out a number of these Galaxy S5 Lollipop issues and the list continues to grow as more and more Galaxy S5 users receive the Android 5.0 Lollipop update. With plenty of updates to go, we expect the list to expand even further as the year goes on.

We’re still not sure when Samsung or carriers like Sprint and Verizon will roll out their first Android 5.0 Lollipop bug fix updates so we want to do our part and help try and solve some of these issues ahead these releases.

Here, we take a look at some of the Galaxy S5 Lollipop problems that have popped up for users in recent weeks and offer some possible fixes for these issues. These will help Sprint and Verizon Galaxy S5 Lollipop users and they should prove beneficial to AT&T, U.S. Cellular, and T-Mobile Galaxy S5 users as well.

How to Fix Galaxy S5 Lollipop Battery Life Problems

Battery life problems are among the most common smartphone afflictions. That’s why it hasn’t been surprising to see Galaxy S5 users in the United States and elsewhere complain about abnormal battery drain after its first major Android update.

As we’ve pointed out, Galaxy S5 Lollipop battery life problems are among the biggest problems effecting Galaxy S5 users. Users on Sprint and Verizon are complaining about bad battery life in the days after the update’s release and many users are becoming frustrated by the whole experience. While there is no guaranteed fix, there are certainly a few things to try before taking the phone into a store.

In our experience, third-party apps are the cause of most post-release Android battery life problems. Apps are the first place we would look if the Galaxy S5 starts exhibiting bad battery life after getting Android 5.0 Lollipop on board.


First, we recommend booting into Safe Mode. Booting the Galaxy S5 into Safe Mode will disable third-party applications which will allow users to identify potential culprits. Isolating applications will take a lot of your time (you’ll need to do some uninstalling) but it’s worth a shot if the Galaxy S5’s battery isn’t holding up.

Here’s how to boot the Galaxy S5 into Safe Mode:

  1. Power down the device. Then, press & hold the Power button and volume down key.
  2. Once it boots up, you can let go of the power button but keep the volume key held down.
  3. When you have successfully entered into Safe Mode, you will notice the text ‘Safe Mode’ at the bottom left corner of the screen.

We recommend keeping the Galaxy S5’s applications updated with the latest bug fixes and enhancements. Make sure to gather feedback from fellow users before doing so.

It’s also worth restarting the Galaxy S5 to see if that gets rid of the problem. This quick reboot will clear the cache and kill off services that might be eating away at the battery. Galaxy S5 users might also try disabling NFC and Bluetooth. We also suggest getting rid of live wallpapers. Live wallpapers have the potential to chew through battery in the background.

How to Fix Galaxy S5 Lollipop Wi-Fi Problems

Complaints about smartphone Wi-Fi are also extremely common so it hasn’t been shocking to see Samsung Galaxy S5 users report poor connectivity after getting the update on board. We’ve seen complaints about slow connections, about connections abruptly dropping and more. Fortunately, there are a few potential solutions.

The first thing to do is reboot the Galaxy S5. Users will also want to try rebooting the local router if that hasn’t been done in awhile. We recommend unplugging the router for a good 30 seconds and then plugging it back in. Users can do the same for your modem as well. If that doesn’t work, Galaxy S5 owners experiencing Wi-Fi problems might also consider updating the routers firmware. If those simple fixes do not work, it’s now time to head into the device’s settings.


First, try forcing the Galaxy S5 to forget the Wi-Fi network that’s posing problems. Head to the desired connection in Settings and select the Forget Network option. Once that’s done, users will then need to reconnect to the Wi-Fi network with the password so make sure that it’s readily available.

It’s also worth going into Power Saving Mode to see if Wi-Fi restrictions are in place. To access Power Saving Mode, head into Settings and then into the Power Saving Mode option. This is a known fix for Wi-Fi issues.

If none of those fixes dislodge the Galaxy S5 Lollipop Wi-Fi problems, we recommend updating applications. Users can also try booting into safe mode to see if apps are really the issue. If apps aren’t causing the problem then it’s probably worth trying another router to see if it’s a hardware problem.

How to Fix Galaxy S5 Lollipop Bluetooth Problems

Bluetooth issues are common after major Android updates and the Galaxy S5 Lollipop update is no different. We’re seeing a number of complaints about broken Bluetooth connections after the Lollipop upgrade and we expect complaints to continue for as long as Lollipop is around. There are a few things to try if the Galaxy S5 Bluetooth starts acting up.

Galaxy S5 users that encounter problems should try shifting Bluetooth on and off. To do this, head into Settings and then Bluetooth and toggle the service off and then back on again after a few moments. If that doesn’t fix the problem, it’s time to forget Bluetooth connections. Head into Bluetooth and forget the problem device or devices. Then, reconnect.


Users trying to connect to a car, will need to consult the car’s manual to reset the car’s Bluetooth.The process is going to be different for each make and model, that’s why we recommend consulting the car’s manual. Once that connection has been reset and the connection’s been forgotten on the Galaxy S5, try reconnecting to see if it works.

If none of that works, we also recommend booting into Safe Mode (the instructions can be found above) which will disable third-party applications. This will allow users to check and see if apps are causing the Wi-Fi problems.

How to Fix Galaxy S5 Lollipop Overheating Problems

Some Galaxy S5 Lollipop users say that the device has started running extremely hot after the arrival of Android 5.0 Lollipop. This can happen when playing an intense game for a few hours straight but many users are saying that it’s happening without much provocation. Thankfully, there are a few fixes to try if the Galaxy S5 gives off abnormal heat with Android 5.0 on board.

First, try restarting the Galaxy S5. Leave it off for a minute or so and then boot it back up. If that doesn’t work, power it down again and this time, remove the battery and microSD card from the microSD card slot if there is one. Pop the battery back in without the microSD card in and see if that works. This has worked for us in the past.

If none of that works, we suggest booting into Safe Mode to see if it’s an app that’s causing problems. A rogue app could be overworking itself so it’s important to check to see if that’s what might be occurring.

How to Fix Galaxy S5 Lollipop Performance Problems

We’ve seen some complaints about performance post-Android 5.0 Lollipop release with users reporting random freezing and lag after moving from Android 4.4 KitKat. Galaxy S5 users experiencing abnormal lag or sluggishness will be happy to know that there are an array of fixes to try and help stabilize the performance of Android.

The first potential fix that we recommend is a process that will clear the Galaxy S5’s cache partition. To clear the cache partition on the Galaxy S5, follow these steps:

  • Turn the Galaxy S5 off.
  • Press and hold Home, Power and Volume Down buttons simultaneously until the device vibrates.
  • When the Samsung logo appears, release them.
  • Tap Volume Down repeatedly until you Wipe Cache Partition. Select it with the power button. Select Yes.
  • Wait for the process to complete. It could take awhile.
  • Reboot your Galaxy S5.

We also recommend halting the use of live wallpapers, they can negatively impact performance. You can also try toggling NFC off when it’s not in use because this often provides useful gains in performance.

Galaxy S5 users can also try turning off animations if performance really starts taking a tumble. To do this, hold down on a blank space on the screen, go to the Home Screen Settings then Transition effect and select None. Users can also try disabling some applications through Application Manager in device settings.

How to Fix Galaxy S5 Lollipop App Problems

Samsung Galaxy S5 users experiencing issues with applications can try a few things to jumpstart performance. First, try updating the problem app. There’s a good chance that the developer’s rolled out a bug fix so users be wise to give that a shot first.

We also recommend reinstalling the application. We’ve seen success with this method several times in the past and it could resolve issues with app performance after Lollipop.


If the problems continue, reach out to the developer and alert them to the problem. This will help them identify the problem and potentially fix it in a later update.

How to Fix Galaxy S5 Lollipop GPS Problems

Some Galaxy S5 users are experiencing GPS issues after the move to Android 5.0 Lollipop. There are a few fixes to try before giving up and spending the time to go to a store for help.

The first thing to do is to go into Settings, Location and then make sure Mode is set to High Accuracy. If that doesn’t solve the issue, it’s time to boot the phone into safe mode to see if a third-party application is causing the problem. We’ve had success with this in the past and it’s worth a shot if GPS starts acting up.

How to Fix Galaxy S5 Lollipop Problems If Nothing Else Works

If nothing here works, it’s probably time to revert back to Android 4.4 KitKat. Or if that doesn’t sound appealing, factory reset the device. For help with reverting back to Android 4.4 KitKat, Galaxy S5 users will want to head here.

5.5-inch iPhone 6 vs Galaxy S5

Those looking to factory reset should note that it’s a time consuming process and Galaxy S5 users will need to ensure that key files are backed up before starting. This process erases the entire phone and brings it back to the state that it was in when it first came out of the box.

To do this, go into SettingsUser & Backup, and select Backup and Reset. From there, select Factory Data Reset. From there, select Reset Device and then Delete All.

If for whatever reason that doesn’t work, users can also factory reset using the hardware keys on the phone. Here’s how to do that. It’s a far more difficult process. We recommend the above route if possible.

  • First, you’ll need to turn the Galaxy S5 off.
  • Once its off, press and hold the Volume up button, the Home button, and the Power buttons together until you see an Android appear on the screen.
  • Once you see this, use the Volume down key to highlight the Wipe Data/Factory Reset option. Use the Power button to select it.
  • Use the Volume down key to select Yes – delete all user data and then use the Power button again to select it.
  • When you see the Reboot System Now option, you’ll know you’re on track. Use the Power button to select that option.
  • This will erase everything on the Galaxy S5 bringing it back to the state it was in when you first bought it. It also might fix the problems you’re having.

Sometimes, unorthodox fixes will work where common fixes fail. We also recommend taking a look at Android Central’s forums, one of our favorite Android-centric forums. For those still unable to fix Galaxy S5 Lollipop problems, we suggest getting in touch with the device’s service provider. If there isn’t one, get in contact with Samsung itself.