Nexus 5 Problem Driving Users Crazy

A Nexus 5 problem related to the device’s troubled camera and one that appears to be related to software rather than hardware is driving owners crazy. Fortunately, Google says that it is working on a fix for the issue in an upcoming update though the company is careful not to reveal which update it might be.

Since the arrival of the Nexus 5 and Android 4.4 KitKat, Gotta Be Mobile has been detailing some of the bugs that have emerged on board the software for Google’s Nexus users. Nexus 4, Nexus 5, Nexus 7, and Nexus 10 owners have been dealing with a number of issues since the arrival of Android 4.4 and Android 4.4.2 KitKat and we have been shedding light on them in an effort to shed some light and perhaps, expedite fixes.

The Nexus 5 camera is improved with the Android 4.4.2 update.

The Nexus 5 camera is improved with the Android 4.4.2 update.

One of the issues that we’ve heard about continuously since the Nexus 5’s release is a problem with video shot using the device’s camera. It’s a problem that is driving some Nexus 5 owners crazy, pushing some to trade-in their device, and perhaps causing some users to shy away from Google’s new Nexus smartphone.

It’s no secret that the Nexus 5 camera is flawed. Google itself acknowledged this when it released the Android 4.4.2 KitKat update aimed at fixing some of those problems. And while the camera is better after Android 4.4.2, it appears that there is still at least one major issue, an issue that is driving Nexus 5 owners mad.

Nexus 5 owners have been complaining about an eerie hissing sound that occurs when shooting video with the Nexus 5. The issue has been around since November, as it is documented in this thread and in this video below that was uploaded late last year.

It appears that the hissing sound occurs when Nexus 5 users utilize the stock Android camera app that is found in Android 4.4 KitKat, the device’s current operating system. Whatever the case, the issue is annoying and it’s driving Nexus 5 owners insane.

While Nexus 5 users have come up with their own theories, Google says that it believes that the issue is a software issue and not a hardware-related one. A Google employee on the Nexus product forums claims that Google is still working on resolving the problem and that replacing the Nexus 5 is not recommended:

I want to assure you that Google is still working on this issue. At this point it’s looking like software, and not a hardware issue. If you’re experiencing this I do not recommend exchanging your Nexus 5 for a replacement. We’re investigating improving this behavior in a future update to the Nexus 5’s operating system.

So, those experiencing the issue will simply have to wait and see if Google’s upcoming software update fixes the problem. Problem is, Google has not said what’s next for Nexus users.

While there have been calls for an Android 4.4.3 KitKat update to solve some of the largest issues inside Android 4.4.2, there is no guarantee that Google will release such an update.

Historically, Google has released only a couple of incremental updates before releasing a major software update so it could be that Nexus 5 owners will be waiting for a fix until the mid-year. Perhaps, by shedding light on this issue and others, Google will release an update sooner, rather than later. Only time will tell.