The OnePlus 3 and OnePlus 3T are two of the best budget smartphones on the market. Delivering a flagship experience at a wallet friendly price. However, they aren’t perfect. Here we’ll be going over some common OnePlus 3 problems and how to fix them. In addition to some changes made with the Android 7.0 Nougat release.
With the OnePlus 3 or 3T buyers have a lot to like. Essentially a flagship Galaxy S7 type of experience for only $399. It has been a popular phone for months on end, but the experience isn’t perfect for everyone.
Read: 12 Best OnePlus 3T Cases
Now that you’ve enjoyed the phone for a few months, you may be running into a few frustrating problems. Luckily, none of these are deal-breakers or anything catastrophic. Instead, there are some lingering problems we need to fix. With that in mind, here are some problems we’ve found and how to fix them.
While many owners are having a great experience without problems, that isn’t the case for all. A quick web search finds complaints at the OnePlus forums, over at Reddit, and many other locations. Most of the problems are easy fixes, but some will require a software update from the company themselves.
Without further delay, these are some of the bigger problems we see the most and potential fixes for owners.
A complaint we see the most stems from notifications not coming through. Whether these are push notifications, or just in general. Users state they don’t see any notifications at all, or they only appear when the app is opened. Like Facebook or Gmail. Obviously this is a big problem.
Back in July and again later in 2016 updates were supposed to address this. Most likely it did, and head into settings and check for updates just in case. However, if you still have issues there are a few ways to check and see what’s happening.
For one, check the “notification slider” on the side of the phone. Just like the iPhone, it toggles notifications on, priority only, or off. Many don’t know about this for whatever reason. You may have accidentally turned them off. All the way down has all notifications turned on.
Also try heading into Settings > Sounds & Notifications > App Notifications and make sure they’re all turned on. Alternatively make sure none have been added to the Do-Not-Disturb controls. Last but not least try downloading an app like Push Notification Fixer and see if that helps.
Won’t Accept Updates
For whatever reason we’ve seen a lot of complaints about users unable to accept or download updates. Whether those are small bug fixers, or the latest Android 7.0 Nougat release. This is a small problem that happen way too often, and easy to fix.
As silly as it sounds, a simple device reboot almost always fixes this. Push and hold the power button and turn the phone off and back on, or select restart. Once it’s done and back up and running try the update again. Owners can also go to the OnePlus support pages to manually download and install updates.
Pocket Problem (Overheating)
You may have heard of this, and if not, you probably experienced it. The OnePlus 3 or 3T will randomly be extremely warm or low on battery for no apparent reason. Especially after being removed from a pocket or purse.
This is an odd issue, which was fixed, and is now rearing its head again. If the phone is facing your leg in a pocket or screen-down in a purse, the fingerprint sensor might get touched and “scans” to try and unlock. This happens over and over and over again. Heating the device up and draining the battery.
OnePlus was very aware of this issue and fixed it a while back. However, the update to Android 7.0 Nougat disabled the option in settings called “Pocket Mode” which prevents this issue.
Head into Settings > Advanced > Pocket Mode > and set to Enable.
Now this should no longer happen. If your device is still getting warm it could be a rogue app draining the battery or keeping it awake, which is a separate topic completely.
WiFi & Bluetooth Issues
It seems like every phone has this issue to some degree, especially after software updates. Everyone is different and the accessories we use are too. From car stereos to home routers for WiFi and more.
Make sure no power saving modes are enabled on the phone, and a quick reboot often fixes any connectivity problems. However, if you still have issues with WiFi or Bluetooth the same steps usually fix either or. Simply forget the connection to a WiFi service or unpair a bluetooth device. Reboot anything necessary, and reconnect the devices. Like repairing the connection to a car or bluetooth speaker, and re-connecting to a home or nearby WiFi network. This typically fixes any outstanding issues.
Screen Rotate Problems
A frustrating bug we keep hearing about is screen rotation or auto rotate. The phone gets stuck in portrait mode and won’t go into landscape while trying to do certain things. Typically a quick reboot solves this, but a bigger problem could be causing it.
Anything from rogue apps, to a software bug. We’re expecting OnePlus to fix this with a software update because it happens far too often. However, a temporary workaround is an app called Rotation Control. This will manually let owners toggle rotation. Irritating, but it’s better than nothing. Are you having issues with this? Let us know in the comment section below.
Display Color or White Balance
This one is more of a personal preference, and depends on which device you owned before switching to OnePlus. Many owners feel like the screen is on the warm side, with more of a yellow tint to the screen than a “pure white”. This is by design from OnePlus. Those coming from a Samsung will think it’s way too warm, as Samsung’s often have a cold blue hue to them.
Simply head into Settings > Display > and find the color slider. This will allow owners to adjust the white balance to match their preference. A level of customization that many really enjoy. Alternatively in the Developer Options menu we can switch the display to sRGB mode. Give that a try too.
Those seeing all these complaints must think this phone is terrible, but it really isn’t. Most love it, and these are just problems in general. Most don’t experience any of them. That said, if you have an unresponsive camera or it won’t take photos, we have a few solutions. We’ve heard this one a lot too, sadly.
For whatever reason the stock camera app provided by OnePlus has issues occasionally. Especially if the camera was open in the background and memory management killed the app, which is done on purpose but causes issues. Some can’t launch the camera, or it won’t take photos at all.
Your best bet is to download a 3rd party camera app, many of which have more features or better controls. We’d recommend Google Camera, but there are many others on the Google Play Store. The OnePlus v3.5.3 update fixed the camera issues, but some still have it. If so try rebooting the phone, doing a factory data reset, or just using a different app for taking photos.
For whatever reason another common complaint for the OnePlus 3 or 3T is voicemails getting lost. This appears to happen mostly with users enjoying the phone on T-Mobile. The fix, is disabling visual voicemail.
Open the call settings > Sim Card > and disable visual voicemail. The feature won’t work anymore, but it’s not that great anyways and now you’ll get voicemails. Alternatively you can download the T-Mobile Visual Voicemail app to still have those controls, if needed.
Other Fixes (Factory Reset)
Overall the OnePlus 3 and OnePlus 3T are great phones. Most of the small little bugs from the first few months have all been fixed by software updates. The company has been vigilant in releasing multiple patches to improve the experience across the board.
Still, some things can’t be fixed with ease. If your OnePlus is frozen push and hold the power button for 5-7 seconds to do a hard reset. If other issues remain after everything above, you may have to do a factory data reset This will erase everything from the phone, so we’d recommend backing up your device first.
To do this head into Settings > Backup & reset > Factory Data Reset > Erase and confirm. The phone will reboot, everything will be deleted, and it will start fresh the day it was removed from the box. Set it up as new again, restore all your information and data, and hopefully you’ll have a bug-free experience. If problems remain, you may want to consider getting a replacement from the company.
Don’t let this extensive list stop you from buying the OnPlus 3 or 3T. They are amazing phones, and every device has a few problems. Overall it’s a device that millions love, and we can’t wait to see what they come up with for the OnePlus 4. Give our fixes above a try, and drop a comment below with any other concerns.