Update: I modified the title of this post to reflect the recall letter that TabletKiosk sent out (see below).
John Tokash posted a letter on his blog from Martin Smekal, CEO of TabletKiosk, regarding the eo battery issue. A letter is being sent out to all eo owners advising them that the fix will involve them sending it in for repair (see below). Here is the letter from Martin as posted on John’s blog:
We will be sending out a notification later today to all recipients of the initial unit. The repair is hardware based and will require the unit being sent back to our offices for update (we have identified a set of defective cords / capacitors on the initial production run causing the high power drain). This repair will also effect the delivery of on-order systems slightly – we have some units that will ship next week that have the new suppliers components installed, and we are working diligently with our supplier to meet current demand, however some orders may be delayed a week or two while we transition to this new source for these components.
On a side note for your information we will also offer a 25% discount off any eo accessory to these first users to try and help compensate for the frustration this issue has caused.
And here is the official letter sent out, as posted on CTitanics blog:
Dear Valued Customer,
At TabletKiosk™, our primary goal is to provide outstanding products and superior service that “exceeds our customers’ computing expectations.” Guided by this philosophy, we take great effort to ensure that our machines perform exactly as they are promoted.
We recognize that the first shipment of eo™ v7110 was affected by a battery life that did not perform as advertised.
For this reason, we are initiating a voluntary recall of eo™ so that we can replace the defective component to provide you with a better functioning machine.
To expedite the process, please contact TabletKiosk at 310-782-1201 or firstname.lastname@example.org for return shipping instructions. Upon receiving your eo™ back in our facility, we will modify the hardware and will ship the machine back to you within 72 hours of receipt.
We apologize for the inconvenience caused by this issue and hope that you will support our decision to issue this recall. To thank you for your understanding and patience, we are pleased to extend the following offer to all current eo™ owners:
25% off any single eo™ accessory –
- – Offer good towards any new accessory order placed before July 31, 2006
- – Offer may be applied to any accessories currently on back-order
With our sincere apologies, thank you for your understanding.
The TabletKiosk Team