MayDay! Apple Customer Experience Struggles


Apple has always been at the forefront of customer satisfaction, but other big companies are catching up. According to a new survey by Forrester Research, Amazon, Sony, Samsung and Microsoft all scored higher than Apple when it comes to customer satisfaction. Amazon scored the highest, with an “excellent” rating of 91, most likely thanks to […]

Sprint Makes Big Jump in Customer Satisfaction


While T-Mobile and AT&T are trying to prove that their merger will be better for the industry, the two companies have let their customers down while rival Sprint has soared according to the latest American Customer Satisfaction Index (ACSI) survey. Once a leader in satisfaction with customers, the latest decline in satisfaction among customers may […]