Why You Need to Think Twice About Buying the HTC One

The HTC One is one of the most impressive smartphones in recent memory and it’s a device that will continue to lure consumers in for many months to come. However, HTC’s past is littered with reasons why those interested will want to think twice about buying the HTC One, or any HTC smartphone, for the foreseeable future.

All the way back in February of last year, HTC issued a simple tweet about an Android 4.0 Ice Cream Sandwich update for the Droid Incredible 2, a device that was a big name at the time and one that Verizon consumers still are in possession of. The tweet stated very simply that the software for the Droid Incredible 2 was planned and that it would have details soon.

Fast-forward to June. HTC at the time said that a release date for the Droid Incredible 2 Ice Cream Sandwich update was To Be Determined (TBD) but that it was planning to get it out by August. This August date was reflected in a chart that HTC had at the time that listed the update as rolling out by August.

Cue, August. The HTC ThunderBolt Android 4.0 update was delayed and the Droid Incredible 2 ICS update right along with it. At the time, HTC claimed that the delays were due to connectivity issues, an alibi that has been used in 2013 as well.

Earlier this year, after an absurd wait, even by Android standards, ThunderBolt owners were treated to an ICS update that for some, improved the device and for others, made it a bit of a nightmare.

And that brings us to the present day where the HTC ThunderBolt is rocking Android 4.0 but nine months later, the Droid Incredible 2 ICS update is still sitting in limbo with HTC and Verizon refusing to offer any concrete answers in regards to the update’s whereabouts.

Recently, the company claimed that there is “nothing new just yet, but we’ll definitely let you know as soon as we hear something.” It also thanked that owner for his patience, nine months after the update was supposed to roll out.

For many consumers, the Droid Incredible 2 was just a blip on the radar. For many others, it was a device that they invested hundreds and likely thousands of dollars into thanks to a monthly data plan. When spending that kind of money, there is an expectation that a company is going to take care of you and offer something that resembles customer service.

That hasn’t been the case with the Droid Incredible 2. And while it certainly isn’t a phone with the credentials of the HTC One, that doesn’t excuse HTC from blowing off its users. At this point, Droid Incredible 2 owners deserve a response in regards to the update, just like HTC Desire HD users did when HTC canceled their Ice Cream Sandwich update, many moons ago.

HTC still hasn't proven to be reliable when it comes to software and taking care of its phones.

HTC still hasn’t proven to be reliable when it comes to software and taking care of its phones.

And at this point, consumers need to ask themselves: “Can I trust a company that seems to completely forget about its older devices?” Particularly in a world where Apple and Samsung continually keep their users happy with timely updates for aging devices. Examples? The Samsung Galaxy S2, which came out in 2011 just like the Droid Incredible 2, recently got Android 4.1 Jelly Bean. Not ICS, Jelly Bean. The iPhone 3GS which came out in 2009, received parts of the iOS 6 update.

Software is and will be one of the features that separate phones from one another and at this point, given HTC’s performance here with the Droid Incredible 2, it’s hard to trust HTC like an Apple or a Samsung when it comes to software. (I should also point out the supposed issues with the promised HTC One S Sense 5 update.) It may redeem itself in the days ahead but right now is a time to be weary.

Just something to keep in mind before taking the plunge with the new HTC One or really, any HTC smartphone on the market.