Apple
iOS 9 Software Update Failed Error Plagues Release
An iOS 9 software update error is plaguing Apple’s highly anticipated release and it’s preventing iPhone and iPad users from downloading the company’s brand new update.
As expected, the iOS 9 release time was 10AM PT and the iOS 9 update and its features are now available to download for all iPhone, iPad and iPod touch models capable of running the iOS 8 update. The list includes the iPad 2, iPhone 4s and iPhone 5.
Apple didn’t announce the iOS 9 release time but the update arrived on schedule. The iPhone 6 iOS 9 update is 1GB in size, much smaller than previous iOS updates though many iPhone 6 owners, and owners of other iPhone and iPad models are unable to install the update right now.
The iOS 9 download is plagued with an “iOS 9 Software Update Failed” problem that seems to be plaguing more than a few iOS users. When we tried to update to iOS 9 on several devices, a prompt appeared telling us that “an error occurred downloading iOS 9.”
For the moment we, and many others, are unable to download the iOS 9 update Over-the-Air through Settings. Other users are reporting similar issues.
Installing through iTunes appears to work for some people though we’ve been able to establish a connection through the application in the minutes since launch. If you are greeted with the iOS 9 Software Update Failed error, and you’re able to get to a computer with iTunes, you’ll want to give it a shot. You can also use an iOS 9 direct download to manually install iOS 9.
Apple’s servers typically get hammered with requests right at the iOS 9 release time. So while there isn’t a known fix for the iOS 9 OTA download issues at this time, things will likely settle down as the day progresses. Download times typically improved in the late afternoon and early evening.
Get Familiar with iOS 9 | |||||||||||||
Before you install iOS 9, you should get familiar with iOS 9 and its changes. We've put together a walkthrough that will take you through these changes and we highly recommend taking at look at all of these changes before you make your move. You'll also want to consult our full iOS 9 review for a broad look at features and performance on the iPhone 6 and iPhone 6 Plus. | |||||||||||||
Rex Cameron
09/16/2015 at 10:18 am
I am having the issue here in Colorado
John
09/16/2015 at 10:18 am
same here, getting the same error message on all devices.
Jason Yannazzo (@Tutor_Jay)
09/16/2015 at 10:23 am
Same issue with iPad 2 and iPod Touch 5th gen.
Arbaaz Mamoon
09/16/2015 at 10:23 am
Same here help me…!
Ricky
09/16/2015 at 10:23 am
Same here in Fareham, England
Jed_I_Knight
09/16/2015 at 10:24 am
Same problem for me on all devices
sean
09/16/2015 at 10:24 am
same here
Dgt
09/16/2015 at 10:24 am
Same here in MA
Labamba
09/16/2015 at 10:24 am
ditto! :(
[email protected]
09/16/2015 at 10:24 am
same here on ipad air and iphone 6 plus , cyprus
Vic
09/16/2015 at 10:24 am
The same problem.
Denver, CO
zpakmalau
09/16/2015 at 10:25 am
Same issue in From Singapore
fspiak
09/16/2015 at 10:25 am
Same here on 6plus in NY
Balogh Andor
09/16/2015 at 10:25 am
Same here in Romania, on my iPad Air 2 and iPhone 6 Plus
C_J
09/16/2015 at 10:26 am
Same here help me!!! Thailand
w-harington
09/16/2015 at 10:26 am
I was having the same issue! But, if you connect to you computer and download and install from there it worked just fine for me! :) Have fun!
Luis
09/16/2015 at 10:26 am
Same here…I tried it on both an ipad air and iphone 5 and got the error in both. Also a shame that watch OS 2 won’t be out for now.
Kule
09/16/2015 at 10:27 am
Download is going smoothly on my air 2 but getting the error on my 6
Facundo
09/16/2015 at 10:27 am
Same here in Montevideo, Uruguay
Imthiyaz
09/16/2015 at 10:27 am
Same here in India
David
09/16/2015 at 10:27 am
I get the same error messages when I try to install IOS 9 on my iPhone 6 Plus and iPad Air 2 here in Los Angeles.
Disappointing.
mediaminions
09/16/2015 at 10:27 am
Had the same issue as ya’ll so I plugged into my computer’s iTunes and started the update there and it seems to be working.
John Smith
09/16/2015 at 10:27 am
Same here from Tennessee
blanks
09/16/2015 at 10:28 am
same here from ny
Gamee_overr
09/16/2015 at 10:28 am
Same issue
JPPO
09/16/2015 at 10:29 am
I was two minutes to finish and failed; after that i had several failures trying to download it…
Manu
09/16/2015 at 10:29 am
Same here ! Looks like most people are getting an error message?! #iOS9
paris
09/16/2015 at 10:29 am
Same error. Paris, France
Chris
09/16/2015 at 10:29 am
iPhone updated okay….iPad not so much. Same issue….
Niques Phoenix
09/16/2015 at 10:29 am
i was downloading the IOS9 before the error occurred and ive restated my ipad a couple of times and it’s still useless
axe88
09/16/2015 at 10:29 am
same here in vancouver
Amy
09/16/2015 at 10:29 am
I had to try I about 3 times, then restarted my iphone 6 plus. Then I tried it another 3 times and now it say downloading….18 minutes remaining. YAYYYY!! There is still hope :)
Aymen
09/16/2015 at 10:38 am
try from itunes. it works !!
Leangsim NG
09/16/2015 at 10:42 am
make sure that you’ve already turned off autolock
Murtuza Khan
09/16/2015 at 10:30 am
What a silly bug. Same error here in India
Sunny
09/16/2015 at 10:30 am
Same problem
jc
09/16/2015 at 10:30 am
same here in philippines
J P Mishra
09/16/2015 at 10:31 am
Same here….I Have same problem
Trav
09/16/2015 at 10:31 am
Was having same issue here in Atlanta. Just keep trying.though. The download seems to be moving along for me again.
Trav
09/16/2015 at 10:37 am
Completed iOS9 download (OTA) in ATL…
Bharath
09/16/2015 at 10:32 am
Same here in Bangalore, INDIA. Gave several tries and a reboot. The download started with the the remaining info bu t stopped with the same error after a few minutes
Hasib Ullah Hasib
09/16/2015 at 10:32 am
Same here in Dhaka,Bangladesh
paris
09/16/2015 at 10:32 am
Same issue on 3 devices : iphone 6, ipad air 2 and ipad mini 2
Avi Lamba
09/16/2015 at 10:33 am
Same here with me.
Bunnat S3K
09/16/2015 at 10:33 am
The same in Cambodia
Drew
09/16/2015 at 10:33 am
same issue from Seattle
erik thiessen
09/16/2015 at 10:34 am
same issue in canada.
Robhingston
09/16/2015 at 10:34 am
Yes getting the same in Enfield England UK
Brie M
09/16/2015 at 10:34 am
Same here in PA
Ryan
09/16/2015 at 10:34 am
I finally got my devices to update the to IOS 9. I only needed to continue attempting to update until it accepted. It must simply be a bandwidth issue, or possibly Apple only allows a certain amount of downloads at one to occur in order to prevent downloading speed issues.
rensuchan
09/16/2015 at 10:34 am
Got lucky on my iPad Air 2 but my iPhone 6 is actively refusing to update…
Avi Lamba
09/16/2015 at 10:35 am
I tried on 2 ipad mini’s , iphone 6 , iphone 4s.
I think we should wait for tommorow morning.
Nina
09/16/2015 at 10:35 am
Same here, The Netherlands.
Costas
09/16/2015 at 10:36 am
same issue in Greece on both iPad and iphone6. Will try iTunes
Kenji
09/16/2015 at 10:36 am
I tried downloading it from my 5S, same problem. But iTunes is working fine.
The Malaysia.
vinod
09/16/2015 at 10:37 am
Same in india..trying with itunes now
Parwaaz Singh
09/16/2015 at 10:37 am
Tried on iPhone 6 but error occured.
itai
09/16/2015 at 10:37 am
same here, israel is there a fix for this yet?
Zuhayr
09/16/2015 at 10:37 am
Same here on iPad mini retina
Andrew
09/16/2015 at 10:38 am
I tried it in settings about 10 times through settings. I got it to work by not clicking anything on the error screen and just letting it sit there for a minute. So when the message pops up don’t tap on anything, just let it sit there.
Bill
09/16/2015 at 10:38 am
I was getting the same error. Retrying to Download and Install the update 3-4 times finally worked. Just keep trying if you are having problems. Or wait until later in the day.
axe88
09/16/2015 at 10:39 am
tried again and again continuously updated in 6 minutes finally :)
mylesh
09/16/2015 at 10:39 am
stuck in update requested in india
Ali
09/16/2015 at 10:39 am
Facing the same issue on iPhone 5s and iPhone 6 plus in Pakistan
zrand007
09/16/2015 at 10:39 am
reboot the device and try again. it worked for me.
Ankit PATEL
09/16/2015 at 10:40 am
it was the issue ! but now a minute ago ! i updated !!
Leangsim NG
09/16/2015 at 10:40 am
Try to restart your idevice and make sure that u turn off auto lock
Niques Phoenix
09/16/2015 at 10:41 am
I THINK IT’S FIXED NOW…YOU CAN DOWNLOAD THE IOS 9 RIGHT NOW.
adi
09/16/2015 at 10:42 am
Its working in Romania now !
Hari
09/16/2015 at 10:43 am
It is working, connect it to itunes and update
pjkd12
09/16/2015 at 10:43 am
iPhone had to be restored from Backup after trying to update via iTunes
Leangsim NG
09/16/2015 at 10:44 am
i’m updating in Cambodia
Wiyono
09/16/2015 at 10:44 am
Apple suck!!!!!!
Vasudev Misra
09/16/2015 at 10:44 am
Download and update through itunes. it works.
Vin
09/16/2015 at 10:44 am
Downloading successfully on my iPhone 6 Plus, wait time about 46 minutes. It’s most likely server overload as the the whole world seems to be trying to download at the same time. Updating my iPad using iTunes.
Vin, Los Angeles
JAS - Your IT Expert
09/16/2015 at 10:44 am
There is a simple FIX – Make sure of these 2 things – Under Settings > Restrictions > Account “Is set to allow changes” 2. You should not be signed out of Apple Game Center
Ravi
09/16/2015 at 10:45 am
was getting the same error on ipad 3, i tried multiple times, now it is downloading the update, lets hope it gets updated – India
Hasib Ullah Hasib
09/16/2015 at 10:48 am
I had the same problem..keep trying..it worked for me
Jerry
09/16/2015 at 10:49 am
same case in India….solution please
Berndude
09/16/2015 at 10:49 am
First issue, nothing really was happening so I closed ITunes and rebooted, next time started the download, was about 3 minutes before anything actually happened, then received error I did not have enough space on my 128 gig IPhone 6+ which is not even half full. Next attempt after rebooting ITunes again, took several minutes to start the download, once it started it took forever for it to do the phone back up and slow going still downloading an upgrade that is supposed to be smaller than IOS8. Bring a pillow and blanket before you start, you might have time for a nap!!!
Mory
09/16/2015 at 10:51 am
try to update nw it’s working ^_^
Ricardo Romero
09/16/2015 at 10:51 am
same here, Brazil. Being able to download through Itunes.
Kyle
09/16/2015 at 10:52 am
Update: Update successful on air 2. Got error on my 6 trying to download over wifi but plugged into iTunes and seems to be moving along fine now.
James Lawrence
09/16/2015 at 10:54 am
Same here in Africa
Goma Gore
09/16/2015 at 10:57 am
Fix
Enable i-cloud & then Update .
Works like charm.
Mike
09/16/2015 at 10:57 am
I kept getting the error too but I just kept trying eventually to starting downloading. Then about 5 minutes later, it started to install. That’s where I am now. Crossing my fingers it goes smoothly the rest of the way.
James Lawrence
09/16/2015 at 10:59 am
What about watch OS2?
John Tennessee
09/16/2015 at 11:01 am
This is a known issue and has been resolved. You can now download your iOS9
ANUPAM
09/16/2015 at 11:21 am
WORKING HERE IN INDIA ON 6
Mark E
09/16/2015 at 11:37 am
It’s not a ‘glitch’, it’s just too many people trying to download at the same time! Just a little patience is all that is needed. My update on an iPhone 6 Plus has just completed.
Nigel UK
09/16/2015 at 11:54 am
Via iTunes iPad done. Doing iPod now. OTA was unfriendly
David Busby
09/16/2015 at 12:09 pm
I got it installed, but now it won’t let me log into iCloud to update the settings
Chen
09/16/2015 at 12:46 pm
same here with ipad air 2
lucy w
09/16/2015 at 3:00 pm
be ready to give up your phone for HOURS
Parwaaz Singh
09/16/2015 at 3:52 pm
Guys i have downloaded ios 9 on my iphone 6 in India. First 2-3 it was saying error and then it worked fine.
Thanx
Abdul
09/16/2015 at 7:42 pm
Frustrating and disappointing From Apple – Bangalore India
NP
09/16/2015 at 8:23 pm
Same issue, India
Shadab
09/16/2015 at 11:08 pm
Same here in India (New Delhi) iPhone 5S
Donna
09/17/2015 at 8:52 am
Be thankful u cant upload the IOS 9. As of first thing this morning my phone is frozen. I cant get past the apple insignia. Totally unusable.
Bryan
09/17/2015 at 9:42 am
Same problem for me :( Eventually it gets past then reboots automatically and loops back to the same apple icon. hard reset doesn’t work. looks like i’m going to have to wipe it.
Adrianhfrierson
09/17/2015 at 9:31 am
0=00010my buddy’s sister-in-law makes $63 an hour on the laptop . She has been fired from work for 8 months but last month her pay check was $21022 just working on the laptop for a few hours…. See More
shane
09/17/2015 at 9:39 am
My iPhone 5 won’t slide across to upgrade even though phone is working fine turned on and off again, get to the slide to upgrade again and nothing. Please help
Nikki
09/17/2015 at 10:50 am
Shane me too!!! ehhh….I have tried like 6 hard reboots and the same every time! Slide to upgrade and won’t slide.
Johnny Dangerously
09/17/2015 at 1:16 pm
“Installing through iTunes appears to work for some people though we’ve been able to establish a connection through the application in the minutes since launch.”
~
THOUGH usually means something like “except”, so did you mean to write “…though we’ve been UNable to establish a connection…”?
~
They way it’s written now doesn’t make sense.
not happy
09/17/2015 at 6:31 pm
Yes, tried to upgrade to the new iOS 9 and now my iPhone 6 is not doing anything. Just a white screen that say “slide to upgrade” and when I try again, the same thing. Nothing.
Cybit
09/17/2015 at 7:18 pm
Same thing happened to me this morning. I need my phone today so badly and IDK WTF I was thinking suddenly upgrading it blindly. It freezes the phone to “slide to upgrade” no matter how hard you try. I am installing it now through iTunes and I have my fingers crossed that it would work this time.
allen
09/17/2015 at 9:55 pm
My iPad 2 won’t “slide to upgrade” even though it has almost upgraded to iOS 9. I think it is the final step(s) to complete the installation. Now I am stuck. Please help.
yat
09/18/2015 at 11:44 pm
me too
Sam Cooke
09/18/2015 at 12:53 am
Made my iPhone a brick. Thanks, Apple.
not happy
09/18/2015 at 3:24 am
Still not working. I will be at the Apple store at 10am when they open!!!!
Giacomo Paita
09/18/2015 at 5:59 am
i’ve tried to updated my iPhone 4s 8GB via iTunes, but the download failed several times. The same happened via direct link, in both way the speed is very very slow. Why? Are there any alternatives? no problem with iPad 2 Mini via OTA.
SJD
09/18/2015 at 11:23 am
My Iphone worked IOS 9 perfectly in about 15mins but my ipad4 crashed repeatedly over an hour and eventually updated in 20mins all working perfectly. however I have a cross and not very patient 10 yro son whos ipad air2 is frozen on a returning to SLIDE TO UPGRADE page – it lets you put in your secutity digits, downloads update, asks for WIFI details, allows you to sort out your preferred language and then goes back to SLIDE TO UPGRADE!!!!
we are going to let the battery go to 0% and then hopefully when recharging it will have deglitched and allow the update upgrade!
Pam Figueroa
09/18/2015 at 9:01 pm
Download went smooth on iPhone 5 but iPad 2 is fried – can’t even use my device now. Unknown error 1671. Can’t get device to come on. Apple sign comes on and disappears. Plug it back to iTunes on computer and nothing happens.
Jeanne Renner
09/18/2015 at 9:55 pm
Ipad 2 – when plugged into laptop getting itunes cannot connect to ipad error 0xE8000003.
Barb
09/19/2015 at 1:53 am
iPad got the new download it’s been a few minutes and the iPhone can’t get the new download at all
Ajay
10/01/2015 at 11:03 am
Same problem till today
Shabir Ahmad Momand
12/01/2015 at 6:26 pm
Same problem