Verizon Data Plans: Don’t Try to Add Mobile Hotspot Online
Verizon’s new tiered data plans are live, and we are already seeing the effect to adding plan features online at Verizon Wireless. While current customers can keep their unlimited data plans, a quick trip online could easily cut you off from unlimited data forever.
Now that the free Mobile Hotspot promotion has officially ended, users are being directed to add the mobile hotspot plan to their account to keep the feature active. If you go online to try this you’ll quickly find out that the only options include a switch from unlimited data to a tiered 4GB, 7GB or 12GB — with prices between $50 and $100 a month.
Before you click anything, or start crying foul, step away from the web browser and take a deep breath. The online My Verizon account may not allow you to make add the Mobile Hotspot feature to your unlimited data plan, but according to online Verizon customer service agent Zantamarious, you can call customer car and add the wireless tethering feature to your plan and keep unlimited data.
According to the online rep the Unlimited Mobile Hotspot plan will cost $30 a month, compared to $20 a month for 2GB on the new tiered data plans. In our chat, the rep stated that there was no cap on the data usage with this plan, but we think there is some confusion there. We are waiting for confirmation, but before you try to download the OS X Lion installation file over your HTC ThunderBolt Mobile Hotspot app, you should remember that the old plan included a soft cap of 5GB.
Verizon Wireless Chat Log
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with ‘Zantamarious’
Josh: I have a question about the new data plans
Zantamarious: Hello. Thank you for visiting our chat service. May I help you with your order today?
Josh: I heard my free hotspot tethering promotion had ended for the Thunderbolt
Josh: if I look online to try and add the hotspot plan I see no option to keep unlimited data and add the hotspot promo
Josh: is that not a possibility?
Zantamarious: You will keep your unlimited data plan however if you want unlimited hotspot it is $30 in which you can add that feature through customer care.
Josh: is customer care by calling in?
Josh: or going in store?
Josh: rather than online?
Zantamarious: Yes calling in at 800-922-0204.
Josh: ok, do you know if that tethering plan has a limit?
Josh: to data amounts used?
Zantamarious: No, it will be unlimited.
Josh: Thanks for your help.
We are waiting for official confirmation from Verizon Wireless PR about the limits and proper way to add the Mobile Hotspot feature to your current plan and keep unlimited data. For now, be sure you don’t take any actions which remove the data package from your Verizon account. In most cases reps will have a hard time adding unlimited data back to your account once it is gone.
UPDATE: A Verizon Spokesperson Confirms you can add unlimited tethering to your unlimited plan,
A 4G smartphone already on unlimited pricing can subscribe to Mobile Hotspot (MHS) for $30 – shared unlimited allowance between on-device & MHS usage