Tales From the Apple Update Front: UPDATED

And it just seems to go on and on. It’s more than obvious at this point that Apple and its legion of users anxious to get their hands on updates for just about every piece of software Apple has on the market are experiencing major traffic and bandwidth woes. To say that Apple’s servers can’t handle the crush is, well, an understatement.

Here are some things I’ve seen, experienced and read.

  • In my own case, the Apple TV update failed to complete with a lovely message. I’m trying again. I’m holding off on the iOS updates until things calm down.
  • A buddy of mine had his iPad throw a Error 3014, which is different from the more popular Error 3200 that is now trending on Twitter. Apparently a quick fix if you get Error 3014 is to turn off your firewall and things should go more smoothly. Apparently Apple’s firewalls aren’t that trusting of Apple’s servers being used for the update.
  • A popular remedy going around is “just wait a bit.” Well, beyond the logic problem that this presents, this sort of strikes me as “don’t hold it that way” from the AntennaGate days.
  • There are reports of Apps not being moved over once the update is completed as well as lost data. That argues well for a more time consuming update from scratch approach. But then a lot of time is already being consumed with the downloads anyway. It also argues well for making sure you have backed everything up before you start.
  • There are reports of bricked devices. But I’m not sure how reliable those reports are. But I’m guessing there are some pretty scary moments. One friend called me in a panic and while she was telling me her story the iPhone “mysteriously” continued with the update.
  • In attempting to update my Mac Mini, I just noticed that the time remaining jumped from 9 minutes to 9 hours. Literally before I just typed this. Strike that. 10 hours. Strike that. 15 hours. Strike that. 17 hours.

As I said, it just goes on and on.

And here are some reports from the GBM Team

From Josh Smith: I chose to wait after long update times for iOS 4. I have heard from several friends that have lost apps or are still trying to download from Apple. After stopping in at Verizon, staff said several users called in to ask for help after failed attempts. The only solution offered was to wait.

From Adam Mills: Tried six times on my iPhone 3GS. The seventh time it finally worked. However, it has been about an hour since I started and it’s still restoring apps. Very slow, turned my hair gray, really hoping that the OTAs make this a much smoother process.

From KT Bradford: my iPad 2 is relatively new, so there wasn’t much to backup, anyway, and it was pretty close to just being a blank/fresh install. That said, I got errors several times before the update finally took.

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After the first 3 error messages, I finally clicked on the button that promised to give details on the problem, which led to an Apple support article online with a list of 5 steps to resolve the issue. I went with the last one: restarting the computer. I was using a MacBook Pro with Snow Leopard.

After the restart, I tried again and got farther into the update before encountering a different, but similar error. Something about not being able to verify the backup. I went ahead and started the process again a fifth time and it completed successfully.

As I said, my iPad 2 is pretty new, so there wasn’t much to back up. Still, the process from clicking Update to the conclusion took over 15 minutes.

From Xavier: Great- my iPhone 4 just got an error (-34). And Even though I synched the iPhone 4 before I started the upgrade, it’s now saying I haven’t synced it since March…would you like to start as a new iPhone or restore from the 3/9/11 backup

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Comments

  1. Anonymous says

    I remember the first time I had an OS update on my android phone. Actually no I dont, it was pretty seamless.

  2. Roberto says

    I would imagine with updates in these kinds of amounts, there are going to be problems, however I always find it interesting Apple gets a free ride on these kinds of issues, but everywhere else they are signs of an “inferior OS.”

    • Anonymous says

      That is interesting, isn’t it? ¬†Apple has error problems, and it surely must be the volume; they couldn’t have possibly rushed it out before it was ready!

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