HTC One Android 4.4 KitKat Update Hits Snag

It appears that one of the few remaining regions waiting for the HTC One Android 4.4.2 KitKat update has hit a snag, and due to a few “difficulties” it may not arrive as soon as originally expected.

After HTC America issued a quick and timely update throughout the month of January across all major US carriers, we’re now hearing those in the UK may not be so lucky. After multiple carriers in Europe issued the update, the UK is still one of the last and is now experiencing a few problems which are causing delays.



Early last week the company confirmed on Twitter that the HTC One Android 4.4. KitKat update for the UK was ready and rolling out, but today the news turned sour as the over-the-air update has been temporarily suspended due to multiple problems.

According to AndroidCentral the company confirmed a limited number of users were experiencing problems, which has caused all OTA’s to be delayed for the time being.


“We are aware that a limited number of HTC users are experiencing difficulties with the KitKat update. As a result, all FOTA updates have been temporarily suspended. HTC is committed to providing customers with the best possible mobile experience and we are working hard to resolve the issue quickly.”

For now HTC UK hasn’t revealed what exactly is causing the issues or delays, simply stating that “difficulties” are the cause for the stop. We’ve heard from multiple users in the UK who’ve received the HTC One Android 4.4 KitKat update and are experiencing no such problems.


This is certainly a big snag for the large amount of HTC One users in the UK, but most likely the company will have a new update with all the problems fixed in a short time. Usually these types of delays only last a few weeks, but a quick look at the update status page shows no changes.

Read: HTC One Review with Android 4.4.2 KitKat

HTC missed its own end of January deadline in the US for the HTC One Android 4.4 KitKat update by only a week or so, but quickly issued it for most carriers. For now UK owners that have yet to receive the update can try checking for updates in settings > about phone > software updates, as we’re hearing some are still able to update without any problems.

That said, the revised Android 4.4 KitKat update probably won’t arrive officially for another few weeks. Which is also the update we’d suggest users wait to accept to prevent any issues from occurring.