How to Reset a Frozen Galaxy Note 7

In this quick guide we explain how to reset a frozen Galaxy Note 7 for owners that are running into issues or problems with their new phone. Due to a beautiful premium metal and glass design and water-resistance, the back isn’t removable and the battery doesn’t come out. Meaning those running into Note 7 problems can’t simply pull out the battery for a quick reset.

Earlier this month Samsung debuted the Note 7 and it was released on August 19th. It has the biggest battery of any Note, double the storage and even a micro-SD slot for expansion, a new Iris eye scanner, the latest version of Android and much more.


Read: 12 Exciting Galaxy Note 7 Cases

If your new Note 7 is frozen, unresponsive or just acting funny a quick reset will often fix the problem. However, the new design means owners can’t simply pull out the battery like they did in the past like on the Galaxy Note 4. Instead, follow our quick tip below to fix it in a matter of seconds.



Samsung’s Note 7 has a powerful Quad-core processor and 4GB of RAM for smooth performance, 64GB of built-in storage for apps and games, along with Android 6.0.1 Marshmallow. The result is one of the best phones on the market that is extremely fast, smooth, fluid and capable. In the unlikely event that your Note 7 is acting funny, you’ll need to know how to fix it.


Excited owners usually skip through all of the notifications and tips during the first boot, but in those Note 7 tips and tricks there is a section on fixing a frozen device. It reads, “If your device is unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.” Most owners miss this information.

Read: Galaxy Note 7 Fast Wireless Charging: What to Know

Usually phones don’t need to be reset and are still working enough to hold power and tap “Power Off” or “Reboot” but if things are too far messed up these instructions will have it working in a matter of seconds.


The same way owners of the Galaxy S6, Galaxy S7, iPhone and more do a reset, is how Samsung is doing things on the new Note. Because the battery can’t be accessed, pushing down the buttons in a special order will do what we need.


To reset a frozen Galaxy Note 7 all owners need to do is press and hold down both the power button and volume down simultaneously for 7-10 seconds.


Push and hold volume down and power at the same time and hold them down until you feel a vibrate and see the Galaxy Note 7 reset. Even if the phone is completely unresponsive this will work. The phone will turn off, reboot and turn back on to full working order. It’s worth noting that some owners may see the device boot into a “safe” maintenance mode if things were really messed up. If so, use volume up/down to navigate to “reboot” and hit power to select that option.

Be careful to only reboot the phone, as owners can accidentally do a factory data reset in this menu and erase everything on the Galaxy Note 7.

That’s it and you’ve now successfully rebooted a frozen Galaxy Note 7. Any problems or issues that were happening before are likely gone, and it should be working good as new. If not, call your carrier for additional help, or check our Note 5 problems and fixes guide. Most of those tips still apply to the Galaxy Note 7.