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9 Things to Know About the iPhone 5 iOS 9.3.5 Update

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iPhone 5 iOS 9.3.5 Problems

iPhone 5 iOS 9.3.5 Problems

As we move away from the release date we continue to see complaints about iPhone 5 iOS 9.3.5 update problems.

iPhone 5 owners are complaining about abnormal battery drain, issues with Wi-Fi, installation issues, issues with cellular data, problems with Bluetooth, lag, iCloud problems, boot loops, problems with Apple Music, and more. 

The good news is that most of these problems appear to be isolated. We still haven't heard about any widespread iPhone 5 iOS 9.3.5 problems which is a good sign as we make our way into the month of September. 

That said, if you're planning to upgrade to the iOS 9.3.5 update, you're going to want to be very careful, especially if you're coming from something older than iOS 9. 

Dig into feedback and prepare your device. It's impossible to predict what you might run into after you install the new software.

79 Comments

79 Comments

  1. Ben

    04/04/2016 at 6:50 pm

    I just received a notice to upgrade to 9.3.1 on my iPhone 5s. After installing the upgrade and restarting I was unable to log into iCloud to complete the setup. I was then unable to download my email. I was getting errors sending texts. I could not open text attachments. I could not open any websites with Safari. I could not download map updates to my aviation software. So 9.3.1 is not the solution to all the problems.
    My question is why was a notification pushed to me if there were continuing issues?

    • Harry

      04/06/2016 at 1:13 pm

      Same problems here…cannot log into iCloud, send text messages, connect to the App Store, Safari is useless, etc. Time to downgrade.

    • jinesh

      04/20/2016 at 9:01 pm

      ben i am also using iphone 5S…
      i received a notice to upgarde to 9.3.1 in my phone
      so can i upgarde to 9.3.1
      as there is so many negative comments in this matter

    • Lilly

      06/01/2016 at 9:22 pm

      If you call apple tell them about your problem they will either get you a new phone or fix it for free. If they do charge you simply tell them its their fault. I say this because its their update and they should take responsibility of the many people that are trying to fix their phones. This is very unprofessional. If anything you should be given a new phone by this company. If you experience any more problems i would switch brands or contact apple support immediately. I have an iphone and i used to experience many problems i then contacted them and they fixed it for me with no charge.

  2. Sarah Keeling

    04/05/2016 at 5:21 am

    I have experienced numerous problems since upgrading, flickering on the screen, it wont swipe and register when I’m trying to open an app – its so frustrating, enough to make me wont to leave Apple! is anyone else experiencing the same problems? thanks.

    • Khadak Bist

      08/09/2016 at 5:38 am

      I am having the same issues some times kyypad not working some time scrolling problem etcc..

    • Kaniska Bose

      09/08/2016 at 6:13 am

      Same’s happening with me as well … since installing 9.3.5 the screen started giving flickers and has become unresponsive.

  3. sharath

    04/05/2016 at 5:40 am

    phone hangs / swipe is un responsive- wonder why

  4. Greg House

    04/05/2016 at 11:16 am

    my gui hangs too. what up!?

  5. Ankita Saha

    04/05/2016 at 12:06 pm

    Few of the images in photos got shrunk and when I am trying to import pictures it’s showing error as the inage is corrupted this has happened for most the selfies on my device iPhone 6 please help to sort the issue .

  6. Kelli

    04/05/2016 at 1:20 pm

    My home button has stopped responding since I updated. I get lucky and it’ll work once every now and then, but for the most part does nothing.

  7. DJ

    04/05/2016 at 4:19 pm

    Cannot sink my iTunes with the phone anymore. Thanks for screwing me AGAIN apple. You truly SUCK!

  8. William Caballes

    04/05/2016 at 7:21 pm

    i was having a problem in the touch sensor of my itouch 5th gen. i was wonder if this is because of 9.3 update.. it only stats when i update my os into 9.3. some of my apps is not responding or closing. do i need to update into 9.3.1?

  9. jatinder joshi

    04/05/2016 at 9:32 pm

    i just upgraded to 9.3.1 after that my camera is not working properly. i am unable to capture images of text written over a sheet of paper as the picture is blurred

  10. Was

    04/05/2016 at 10:42 pm

    after downloading the new update, bigger problems surfaced. The images flicker and then there are lines showing before the photo would come up, my apps would froze on me and even kick me back to home screen…WTH!

  11. Marci

    04/06/2016 at 2:29 am

    I’m getting very irritated with the frequent pop ups to update “now, later or tonight”, but no option to decline and end the annoying pop ups!! I’ve never been happy with any previous updates that have been pushed on me either!
    Am really fed up with Apple!!

    • Joey

      09/02/2016 at 4:25 am

      You can just go to Settings-General-Storage-ManageStorage and then delete the new update therefore it won’t pop up as frequently.

  12. mita

    04/06/2016 at 2:52 am

    for me touch doesn’t seem to respond.cant swipe . All icons unresposive sooo
    frustrating,

  13. Gino

    04/06/2016 at 7:26 am

    I just upgraded my 5s to 9.3.1 and i don’t experience any problems you guys said. Well then, im lucky. Try to restore your iphone maybe it can help you guys.

    • Moin

      05/17/2016 at 7:49 pm

      Dey are talking about 9.3.2 not 9.3.1

  14. Re

    04/06/2016 at 10:28 am

    any suggest about iPhone 5c iOS 9.3.1 ? im on ios 9.2.1 and im starting to update the ios

  15. Gerald

    04/06/2016 at 3:55 pm

    Call goes to 4G while on LTE with iOS 9.3.1 for my iPhone 6 Plus and my LTE is enabled for both Voice & Data.

  16. Robin Moize

    04/07/2016 at 6:26 am

    After I upgraded my iPhone-5 to iOS 9.3.1 the forward camera doesn’t work anymore, nor does the toch light. The backward camera seems to work fine though…

    • Sarah

      06/09/2016 at 6:40 am

      I have the same prob now. How did you manage to fix it?

    • Terry

      06/10/2016 at 7:16 pm

      Same problem, no light, no camera, says overheating … no! Flashlight out, attempt results in you have no flash so lights screen a bit … thinks it is dealing with an ipad

    • T.J. San Jose

      07/11/2016 at 8:15 pm

      Any solution for this. I have the same problem.

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  18. Leanne

    04/08/2016 at 4:05 am

    My call I.d button won’t stay in place since the upgrade

  19. Karsten

    04/09/2016 at 8:48 am

    Updated my Iphone 5s from ISO 9.3 to 9.3.1 yesterday. This morning my phone crashed/black screen. I made a restart (hold power and home button), but about 15 min later it when black again. Now I can’t restart. Can’t make a factory reset either. Really frustrated.

    • beth

      06/26/2016 at 5:53 pm

      mine is flickering from a blue screen to a white screen with the apple logo. It won’t do anything..Cannot factory reset either.

  20. Jormax

    04/11/2016 at 3:27 pm

    I am unable to download the 9.3.1 update on my 5s continuous error, anybody having same problem

  21. Larry

    04/11/2016 at 7:34 pm

    I have a 5c with 9.3.1 and now I can no longer send or receive calls. There is either no sound or static and popping. Plus the call screen does not function properly. Any known fixes?

    • rezz

      04/11/2016 at 11:11 pm

      did you upgade your ios by itunes or ota?

  22. Ram

    04/11/2016 at 8:19 pm

    I have iphone 5s, and after upgrading to IOS 9.3.1 often phone went to silent mode, after restarting the phone it comes to normal, is anyone facing the same issue

  23. Phil

    04/12/2016 at 8:19 am

    I upgraded my Apple 2 to IOS 9.3.1. Immediately Safari quit working. I completely reloaded the IOS. It was working afterwards, but when I restored all my app data, Safari quit working again. I’m about ready to give up on Apple and go Android.

  24. Phil

    04/12/2016 at 8:21 am

    IPAD 2 that is

  25. Ritu

    04/13/2016 at 3:38 am

    My iphone 5s works faster than previous IOS with this new update.
    Its amazingly amazing :D

  26. Glenda L Munson

    04/13/2016 at 11:13 am

    Anyone having problems with Bluetooth after the lastest 9.3.1 update? I am connected to the car phone/bluetooth. Music will play fine until I make a phone call and hangup. When music starts up again, it fades in and out. The only solution I have found is to disconnect Bluetooth and reconnect. Works until another call comes in or goes out.

    • Kelley

      04/14/2016 at 7:43 am

      My bluetooth in my car is acting up since the update, but in a different manner. When I try to make a call on my bluetooth, the call is choppy, in and out the entire time. Can’t hear anything the person is saying. I can hear it even before the call connects (when the phone is still ringing) so I know it’s not the connection to the caller. I haven’t tried to listen to any music, but the voicemail playback appears to be fine. Very frustrated as I have babies in my car and can’t be using my hands when making calls.

    • Bob

      05/20/2016 at 6:36 am

      Glenda,

      Same problem here. Play music if I try to skip a song it disconnects and will no play music again until I turn the phone off! Apple, I have had enough of this. Every time I download a patch it messes up something else. Like most people I’m switching to a Samsung. Hopefully your declining sales will eventually bring your company to the realization that you can’t live off your previous accomplishments forever.

  27. Stacey

    04/13/2016 at 11:33 am

    Since I updated to 9.3.1, most of my music was deleted (all but 14 songs I recently purchased) and I can’t get the songs on our computer to sync on to my phone. I also have had difficulties with the Bluetooth in my car. It is very frustrating, especially after spending hours trying to reload music with no success (I even tried resetting my phone).

  28. Rebekah Reeves

    04/14/2016 at 12:24 pm

    I am having a storage issue it says it always full yet I have cleaned every thing out now what?

  29. Wasim

    04/20/2016 at 5:28 am

    Volume control button on left side of 4S has stopped working in idle mode. While viewing videos or listening to music , speaker does not work, Via headset only I am able to listen.

  30. Enajrowe

    04/20/2016 at 8:11 am

    OH..!!!I ᴊᴜsᴛ ɢᴏᴛ ᴘᴀɪᴅ 6784USD ᴡᴏʀᴋɪɴɢ ᴏғғ ᴍʏ ʟᴀᴘᴛᴏᴘ ᴛʜɪs ᴍᴏɴᴛʜ. Aɴᴅ ɪғ ʏᴏᴜ ᴛʜɪɴᴋ ᴛʜᴀᴛ’s ᴄᴏᴏʟ, ᴍʏ ᴅɪᴠᴏʀᴄᴇᴅ ғʀɪᴇɴᴅ ʜᴀs ᴛᴡɪɴ ᴛᴏᴅᴅʟᴇʀs ᴀɴᴅ ᴍᴀᴅᴇ ᴏᴠᴇʀ $9ᴋ ʜᴇʀ ғɪʀsᴛ ᴍᴏɴᴛʜ. Iᴛ ғᴇᴇʟs sᴏ ɢᴏᴏᴅ ᴍᴀᴋɪɴɢ sᴏ ᴍᴜᴄʜ ᴍᴏɴᴇʏ ᴡʜᴇɴ ᴏᴛʜᴇʀ ᴘᴇᴏᴘʟᴇ ʜᴀᴠᴇ ᴛᴏ ᴡᴏʀᴋ ғᴏʀ sᴏ ᴍᴜᴄʜ ʟᴇss.
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  31. Prabir kumar Thapa

    04/21/2016 at 3:01 am

    i upgraded my iphone 5c to IOS 9.3.1. WIth this i have problem with the text message. My messages get deleted when i switch of my phone or when i kill the the message app ( double click the home button and swipe the screen upward). When i send the message, it tells me the sending 1 of ,,, message whereas the receipent has already received the message. The badge on app does not appear when new message is received, even it is enabled from the notification center.Pleas suggest

    • Cheryl

      04/26/2016 at 12:45 pm

      I am having the exact same problem…..I need to get this fixed quickly Help

    • Angie Brumley (@AngieBrumley)

      05/23/2016 at 9:16 am

      Same here. Phone only randomly sends a message received sound alert. No unread message number ball on the app icon when there are, in fact, unread messages. (iPhone 5S)

  32. Tamirat lera

    04/21/2016 at 9:52 pm

    It takes a lot time to update applications and installing and downloading is impossible through IPhone. What is the solution pls

  33. Isuru Umesh Nugawela

    04/25/2016 at 10:59 am

    My 4G is not working after the update. My phone is an Apple 5. When I on it’s indicating 3G, but in my 5C with iOs 9.2 4G running perfectly :( Please help me on this issue

  34. Shan.ish

    04/26/2016 at 7:01 pm

    Oh! Wht the hell iOS 9.3.1

  35. danny d

    04/27/2016 at 7:53 pm

    my wifi cannot be accessed any more what the hell happened

  36. Annoyed9274

    04/29/2016 at 1:13 am

    After the 9.3.1 update I can’t get data any more on my iphone 5s. Neither LTE or 4G. Called the provider (t-mobile) and they said I need to restore my phone or wait until the next update. Wow. 9.3 is not an upgrade, it’s a downgrade.

  37. Divbudi

    04/29/2016 at 6:51 am

    I have not updated and in reading the responses it appears that I might have made a wise decision, Adam Mills needs to review once again and maybe comment on the issues posted, I hope that this can be fixed

  38. tyia.

    05/10/2016 at 12:33 am

    try reset your iphone to new device. i have try it and its works on my iphone. my iphone run normal after reset as a new device

  39. maria do carmo

    05/14/2016 at 6:53 pm

    Just me still with ios 7.0.6?

  40. gajesh

    05/15/2016 at 6:15 am

    My iphone 5s , has become unresponsive after upgrade,, I reset to new device. But doesn’t help after starting in few seconds screen start flickering and cant do anything even login. I tried that auto brightness to OFF. Sometimes keeping flashlight ON for long time helps. Appears like it discharge the screen. It worked for sometime but than back to same, and now flickering is so much that screen cant sense fingers anymore. I am sure its because of latest software upgrade. I can see there is a bright light spot when switching off the phone, I notice it appears at the bottom center and phone heat up behind the bright zone. Had to keep phone OFF for hours to use the phone to use it for every time.

  41. linda velazquez

    05/19/2016 at 10:30 am

    my husbands 5s got the blue screen of death afer upgrading the 9.3.1 :(

  42. Andrew

    05/20/2016 at 7:31 am

    I have 9.3.2 and text messaging is draining my battery.15 text and I am done. I have most everything off.

  43. Joseph S.

    05/21/2016 at 6:58 am

    My iPhone 5 updated to 9.3.2 last night despite my continued avoidance of responding to the update prompt. Grrrr. NOW MY IPHONE WON’T CHARGE!!! I’ve tried multiple chargers and multiple cords. The phone doesn’t acknowledge that it’s plugged in. No lightning bolt charging symbol. And the battery continues to drain. When it drained to 9%, I shut it down. Home screen would flicker some when attempting to launch an app, but no launch. Anyone else experience this?

    • Keith

      08/28/2016 at 5:04 pm

      I just had this happen when updating my 6+ to 9.3.5. It won’t acknowledge that it’s even plugged in. Tried with multiple chargers. Were you able to get it fixed?

  44. Mariaelawrence

    05/21/2016 at 7:50 pm

    This is nice…!I ᴊᴜsᴛ ɢᴏᴛ ᴘᴀɪᴅ 6784USD ᴡᴏʀᴋɪɴɢ ᴏғғ ᴍʏ ʟᴀᴘᴛᴏᴘ ᴛʜɪs ᴍᴏɴᴛʜ. Aɴᴅ ɪғ ʏᴏᴜ ᴛʜɪɴᴋ ᴛʜᴀᴛ’s ᴄᴏᴏʟ, ᴍʏ ᴅɪᴠᴏʀᴄᴇᴅ ғʀɪᴇɴᴅ ʜᴀs ᴛᴡɪɴ ᴛᴏᴅᴅʟᴇʀs ᴀɴᴅ ᴍᴀᴅᴇ ᴏᴠᴇʀ $9ᴋ ʜᴇʀ ғɪʀsᴛ ᴍᴏɴᴛʜ. Iᴛ ғᴇᴇʟs sᴏ ɢᴏᴏᴅ ᴍᴀᴋɪɴɢ sᴏ ᴍᴜᴄʜ ᴍᴏɴᴇʏ ᴡʜᴇɴ ᴏᴛʜᴇʀ ᴘᴇᴏᴘʟᴇ ʜᴀᴠᴇ ᴛᴏ ᴡᴏʀᴋ ғᴏʀ sᴏ ᴍᴜᴄʜ ʟᴇss.
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  45. SickofApple

    05/29/2016 at 4:30 am

    The morons at Apple have screwed the pooch again. After being nagged constantly I finally attempted the “upgrade” to my ipone 5. Of course OS 9.3.2 jacked my phone good. I walked into an Apple store to get it fixed and the so called “genus” said that they don’t do software fixes anymore. WTF? The “genus” advised me to basically slick my phone after backing it up. Went home, connected to Wi-FI and the backup didn’t work. Made an appointment at the Apple store and they better fix the damn thing or I’ll shove it up some genus’s arse and go buy a Android.

  46. Baljeet

    06/01/2016 at 10:44 pm

    Hi Adam,

    Thanks for sharing this informative blog with us regrading the ios 9.3.2 update.

  47. david

    06/06/2016 at 12:33 pm

    5c upgrade to 9.3.2 has caused all incoming notifications to be silenced -have toggled all settings but nothing works.
    The phone should give a revert or downgrade option by defacto as pretty much all the ios updates have issues these days.

  48. Jonas Nielsen

    06/09/2016 at 6:19 am

    On my friends iphone 5 it automatically updated to 9.3.2 while it was charging and when she picked everything on the phone was gone, EVERYTHING, pictures, contact, apps, notes and etc. It also cleared her Icloud mail, and everything that was stored in icloud got deleted too. She contacted apple but they didn´t do anything. :(

  49. Anar

    06/12/2016 at 6:20 am

    I got my photos blocked since update. Doesnt save new photos from camera or internet, or whatsapp also cant upload.

  50. Nadia

    06/28/2016 at 10:15 am

    I was given a new iphone5 in substitution of my old one (battery swollen), the phone came with 9.3.1, after I installed the back up (which worked), I was prompted to upgrade to 9.3.2. The upgrade was successful but I get:

    – Little to no service at all. Dropped calls, call going straight to voicemail and notifications of voicemails hours after the call was received.
    – Screen flashes, phone restarts on its own.
    – Home screen slider does not slide, phone completely locked up (even if it’s ringing I only see a black screen)
    – Apps that hang.
    – Wifi connection drops during FaceTime video calls. (this happens on ipad mini too, also on 9.3.2). Inability to reconnect to wifi after this happens, on force restart cures it.

  51. James Berry

    07/05/2016 at 4:47 am

    Does anyone know if there will be any problems going from iOS 9.1 straight to iOS 9.3.2 on an iPhone 5? I’ve had the phone a few years now and it seems to be encountering a few problems. Not sure whether that’s from iOS 9.1 or an ageing phone, but I don’t want to go straight to iOS 9.3.2 if it is going to cause more problems.

  52. Depsan bhandari

    07/28/2016 at 12:07 am

    my finger sender is not working

  53. syarifah sadiyah

    07/28/2016 at 7:49 am

    I’m using iphone 5 since 2013, never had any complain but when i updated it into ios 9.3.3, it was dissaster… my instagram, strava, spotivy and Pinterest crashed everytime I opened, I had to delete it and re-install all of those app, and my Photos (not the one that synced from itunes) cannot be deleted, it crashed everytime I try to delete Photos and Videos..anyone have the same problems?

  54. Jane

    08/09/2016 at 11:39 pm

    I updated iPhone 5s last week and the phone has been malfunctioning. Swipe the screen and off for days unable to use. It went off since 5 days now and blank. Please what is the solution?

  55. Diren

    08/12/2016 at 2:29 am

    I updated iPhone 5s last week and the phone has been malfunctioning. Swipe the screen and off for days unable to use. It went off since 5 days now. Sometimes when I try the hardreset it turns on, but as soon as the screen goes on standby mode, its off again. Very bad update

  56. Khor

    08/12/2016 at 10:53 pm

    I’m now in ios 7.1.2 version on iphone 5. Should i upgrade to the latest version of ios which is ios 9.3.4? Will it help or will it worsen the condition of my phone?

  57. Maurice

    08/17/2016 at 2:10 am

    Since upgrading my iPhone 5s to ios 9.3.4 the phone drops out on incoming calls when started after there is a blank screen. Apple are working on the matter

  58. Jill Jeffrey

    08/18/2016 at 1:48 am

    mu screen has gone blank

  59. Chandi Collins

    08/21/2016 at 8:53 am

    My video camera will work but can’t take regular photos on my 5s since most recent upgrade.9.3.4. Took it to shop thinking it was camera and they checked everything and said it was software!

  60. William Ostrander

    08/22/2016 at 2:37 pm

    Upgraded to 9.3.4 I Phone 5. Everything fine for 3 days””””””then wife’s phone bricked. Message was someone hit find my phone (WE DID NOT) We reset through our laptop back up, next a few days later my phone stopped sending Text, demanded sign on with apple ID, again reset through lap top back up but now it keeps asking me to log on with apple ID.

  61. Jim Darling

    08/26/2016 at 3:03 pm

    “…and Apple never forces you to install its sofware.”

    No, they just NAG YOU CONSTANTLY!

  62. Justin Bernardino

    09/07/2016 at 8:34 am

    There have so many many times to i tried to activate my imessage and facetime but the result is negative ! I can’t activate and the result is was show is Unsuccessful activate and error . What is the best way or solution that we apply to solve that problem of iOS 9.3.5 ?

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