Automotive Customer Service and Tablet PCs

More tablet pc news from the vertical markets, this time from the automotive industry. From The Auto Channel, we get word of some new tablet pc based customer service software.


A new generation of automotive customer service software is on the way! Wynn’s, a division of Illinois Tool Works, Inc., headquartered in Azusa, Calif., has selected Dealer Technology Group (DTG) of Highlands Ranch, Colo., as their strategic partner to provide a next generation software tool to assist automotive service advisors in the auto repair service industry.>

Wynn’s M.A.C.(TM) Basic (PC-based) records customer information that is used to identify dealer/manufacturer recommended services, as well as provide service technician’s valuable diagnostic information. Wynn’s M.A.C. Pro (Windows XP(R) Tablet PC – based) allows service advisors to greet customers at their vehicle (saving time), perform vehicle walk-arounds, and make service recommendations via a “good, better, best” menu process. With either program, customers can select services from several menu options presented. This proven technique reduces dealer “one line repair orders” by increasing recommended service and product sales. Field tests have proven that, when consistently used by service advisors, the DealerLOGIX(TM) sales process significantly increases both service drive sales and customer satisfaction — making it a must for the auto repair service industry.>