Microsoft Apologizes For Windows Phone 7 Update Issues

It’s no secret that Microsoft’s update process for its new Windows Phone 7 operating system has been pretty bungled. The company’s first update rendered some devices useless and now the big one, the heralded and oft delayed ‘NoDo’ update, is now going to be coming to users beyond the promised ‘late March’ release date.

Samsung Focus

For their part, Redmond isn’t staying silent on the matter though. In fact, the company’s Joe Belfiore has taken to the developer site and issued an apology to Windows Phone 7 owners who were not happy to learn about the slow roll out last week.

Here is what he had to say, via All Things Digital:

First, I was wrong when I said “most people have received the February update.” There are many of you who have yet to receive it, and I don’t blame you for speaking up and pointing out my mistake. Second,  I referred to our updates as “complete” because I was thinking of the internal process where we pass completed software to another group who delivers them – but of course no update is complete until you all have it.  Plus, at the time I did the interview we had started the NoDo (“march update”) delivery process and I knew “it was going well” from our perspective:  people were officially getting it, the success rate of its deployment on real-world phones was looking good, and we were happy that the process had STARTED well.  Still—these are NOT the same as all of you getting it and I’m sorry that I came across as insensitive to that fact.

And for those curious about when the update might roll out:

We know the table would benefit greatly from more detail, and we are hoping to add more to it by working with the Operators who own the “testing” phase to get more clarity.  If your phone is shown in “scheduling”, it’ll be worth checking the table next week.

Advertisement

The only positive we can think of is that Microsoft has learned a bunch of lessons from this debacle, lessons that should come in handy once it’s time for another big update to roll out to Windows Phone 7 users.

Comments

  1. Hgigger says

    “Bungled” is too mild a word to describe this fiasco.

    Early adopters of Windows Phone 7 jumped aboard under the premise that the platform would be updated quickly. It hasn’t. Users are forced to endure an interminable wait. The platform is not turning out as expected, and many are now unhappy.

    • Anonymous says

      Yes the whole 3 week wait is HORRIFIC.
      Nothing like the month delays with iphone and Android in Comparison – oh cry me a river you troll.

      You dont even have a WP7 anyway, yet you’re complaining in their behalf – how noble of you!

  2. Jamiemc_donald says

    Can anybody answer this,Im in UK, I have a sim free HTC 7 pro…… why have i recieved nothing !!! To be honest i reckon MS are taking the mick !!! Microsoft’s anounces ..yeah yeah yeah , udpate coming in March,but they forgot to tell all us mugs that bought a WP7 , the update has to be tested by Networks and wont be rolled out untill April or May. As you can guess “im not happy “and where do i get my refund

    • Anonymous says

      You have to buy the phone first.
      And not sure the delay is 1/4 the length of delays the other Oses have had.

  3. Fannyfoodle says

    After waiting 6 months for the COMPLETELY bungled Android 2.2 update on my Samsung Captivate, I’m still okay with the two month delay for my Samsung Focus. Maybe I’m in the minority. And, quite honestly, I think Android feels half-baked on version 2.2 compared to the initial release of WP7. Sure wish I could multi-task though. With multi-tasking and a better (faster) browser, WP7 would be unbeatable. Zune is better than anything on Android and the integrated Bing maps are, at least to me, FAR better than google’s maps. And both of these features are exclusive to WP7. Oh…and STILL no Netflix on Android!

Leave a Reply