Droid Incredible No Longer Getting Gingerbread?

I really, really, really, really, really hope that this is a case of an HTC rep confusing one device with another otherwise HTC might have some angry Droid Incredible owners beating down their figurative doors with figurative pitchforks in the coming days.

Story goes like this. Guy with a Droid Incredible asks about Gingerbread. HTC rep sends back a curious response. The letter clearly states that the Droid Incredible is currently not on the list of phones that will be getting Android 2.3 Gingerbread.

Huh? Really? Well, that’s not good at all.

Droid Incredible

For those of you with a Droid Incredible or curious as to what was said here,  this is that response from that HTC representative, in its entirety, courtesy of Droid-Life:

Dear XXXXXXXXXX,

Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, XXXX.

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Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.

We apologise for any inconvenience this may cause XXXX, and we hope that this does not detract from your enjoyment and use of the HTC Incredible. We deeply regret any dissatisfaction this issue may have caused. As always, we are here to answer any technical questions or concerns you have from 6am to 1am EDST, 7 days a week, or by phone at 1-866-449-8358. You may also visit us at www.htc.com/us/support for further assistance, user manuals, and helpful tips.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001610.

Sincerely,

Stephen

HTC

We have heard quite a few rumblings about a Droid Incredible Gingerbread update and we’ve seen leaked builds come out so I’m suspicious of this. But even if it is true, it’ll likely be the catalyst for some of you to finally root your device.

Or pick up a pitchfork and start railing against HTC and its policies. Either or. In the meantime, we’ve reached out to several parties to try and get to the bottom of this and we’ll let you know what we hear.

Comments

  1. John Kowalski says

    So i’m stuck with a phone for another year that’s going to have a constant “low on space” bug and an version of the OS that sucks more battery life than gingerbread….. awesome. Just awesome….

  2. Derek L says

    In an industry were new and improved equipment is released so often, you would think that a manufacturer would want to keep it’s customer base happy. I like HTC’s version of Android but am now thinking about changing manufacturers when I buy my next phone. There are very serious flaws within the HTC Incredible which could be improved upon by releasing an update. This has been proven by the developers who have released their own and modified versions of android toms. It just goes to show that their is a growing trend among businesses to gain a loyal following and then focus solely on profits.

  3. flatworm says

    As most of you know I have been one of the most vocal and staunchest defenders of the HTC Droid Incredible on these forums.  I can no longer give this product or this company my support.

    I contacted HTC after I read that they were not planning to update the Droid Incredible to Android 2.3 “Gingerbread” despite many assurances from Verizon and HTC, and many articles in the technical press, that they were going to do so soon, with the date being pushed repeatedly into the future.  The following is my initial query to HTC’s support, their reply to me, and my response.

    First, my initial contact:
    ________________________

    I have just heard today, to my tremendous surprise, disappointment and anger, that you have dropped all plans to update the operating system of the Droid Incredible to Android 2.3 “Gingerbread.”

    This stands in stark contrast to information I received numerous times in the past from both HTC and Verizon Wireless, and also contradicts information I have read in the technical press on many occasions.

    Could this really be true?  If so, let me express my deep disappointment and resentment, while at the same time giving you my complete and honest assurance that I will never again for the rest of my entire life purchase or recommend any HTC product.  Note that I am a highly respected communications technician and administrator, previously the Internet Services Administrator for NASA Headquarters, and my opinion on these matters is sought out by literally hundreds of other people, many of whom purchased the Incredible solely at my recommendation.

    Please tell me that I have been misinformed, because this is unacceptable with my phone still under contract for many months to come.
    ________________________

    An HTC support person, “Stephen,” responded:

    Dear (redacted),

    Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, (redacted).

    Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.

    We apologise for any inconvenience this may cause (redacted), and we hope that this does not detract from your enjoyment and use of the HTC Incredible. We deeply regret any dissatisfaction this issue may have caused. As always, we are here to answer any technical questions or concerns you have from 6am to 1am EDST, 7 days a week, or by phone at 1-866-449-8358. You may also visit us at http://www.htc.com/us/support for further assistance, user manuals, and helpful tips.
    ________________________

    And this was my final communication with this despicable corporation:

    This is unacceptable.  I am quite certain that most of the more technically-oriented people who had been pleased with your product will find it similarly unacceptable and will abandon your company’s products in their future purchasing decisions, as I will.

    While I will stick with Verizon because they provide truly excellent coverage and user support, when my current contract with Verizon runs out next April I shall opt for a product from Samsung, Motorola, or another manufacturer who has shown themselves to be more willing to stand behind their products than you have done.  The HTC Incredible broke new ground for usability, quality, features and convenience.  It is the product that put HTC on the map, so to speak, and your decision to discontinue full support while most of its owners remain under contract is inexplicable to me, and totally, incontrovertibly, and unforgivably unacceptable.  It damages your company’s reputation beyond all repair, and I shall never purchase or recommend your products again.

    I shall furthermore express my negative opinion of your extraordinarily substandard behavior in this regard as frequently and widely as possible, on Internet forums and elsewhere, in hopes that others do not make the same mistake that I made in expecting you to stand behind your products.  I mean, Gingerbread was released last NOVEMBER, when my phone was only a few months into its contract.  There is no excuse for this.

    I am looking forward to April with a feeling of great anticipation for putting HTC in my past for good.

  4. Sam W. says

    If it’s true that the HTC Incredible isn’t being updated, I just went from being a satisfied customer who wanted to buy another HTC phone to an angry customer who won’t do business with them again.

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