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Verizon’s 4G LTE Network Down Nationwide?

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Throughout the day, I’ve been hearing from owners of 4G LTE devices on Verizon who are saying that Verizon’s next-generation network is down. And after a quick poll of GBM staff that own 4G LTE devices, I think it’s safe to say that something is amiss as our devices are also experiencing a data outage. It’s unclear at this point how widespread this outage is, or if it’s affecting every 4G LTE device.

Verizon, to my knowledge hasn’t said anything in regards to the problem.

Right now, we’re seeing HTC ThunderBolt‘s without data, a USB modem that has gone down, a Samsung Stratosphere that can’t get data, but it does appear that voice is still intact.

Verizon 4G LTE Outage

3G-only devices appear to be fine so it looks like this is an issue with 3G/4G devices only.

We’ll update this story when we hear from Verizon but right now, we have to ask.

Are you able to access voice and data on your 4G LTE device?

If you recall, the same thing happened right around the time the Samsung Droid Charge was supposed to launch, leading to a fairly lengthy delay. Might that be why those rumors about a Galaxy Nexus delay have been circling.

Could be.

Update:

Verizon Wireless is aware of the 4G outage, but does not have an estimated time of resolution (ETR). Unfortunately, this means 4G subscribers will have to make do with voice and text service until further notice.

The above Tweet was sent by the Verizon Wireless support team at about 12:45 pm PDT.

Update 2:

Verizon has issued this statement to us in regards to the outage:

Verizon Wireless engineers have been working to resolve an issue with 4GLTE service that is affecting some customers’ 4G devices. 3G data and voice devices are unaffected. All customers’ voice calls and text messages continue to go through. In the past 24 hours, some 4GLTE customers have reported their devices are operating on 3G data service where they would normally get 4G. Some have reported no issues, others that data access is either intermittent or unavailable. We are working to resolve the issue as quickly as possible.

So, looks like you could be without data for awhile folks.

157 Comments

  1. Jason Arnold

    12/07/2011 at 12:52 pm

    Outage in Atlanta! 

    • tr1ple5

      12/07/2011 at 5:08 pm

      20mbps here in Orange County with my new GALAXY NEXUS.  maybe my phone took all the bandwith

  2. paul

    12/07/2011 at 12:52 pm

    my charge is not able to get 4g connection in Detroit

    • Tim

      12/07/2011 at 1:46 pm

      Thunderbolt has not data in Detroit too

  3. Sacombs03

    12/07/2011 at 12:53 pm

    droid razr here in the midwest is down too : (

  4. Veidt

    12/07/2011 at 12:54 pm

    No 4g service, intermittent 3g service on Samsung Droid Charge, in central CT area.

  5. guest 1

    12/07/2011 at 12:56 pm

    My Xoom is mot connecting as well

  6. Kcinhbca

    12/07/2011 at 12:56 pm

    Pasadena, CA… no network connection, HTC Thunderbolt. Goes from no connection, picks up a 1x or 3g and immediately drops it.

    • Troy

      12/07/2011 at 2:03 pm

      Mine had the same problem. I changed my Network Mode option to CDMA/EvDo auto (rather than CDMA + LTE/EvDo auto.) Now I at least have 3g.

  7. mystery meat

    12/07/2011 at 12:56 pm

    no 4g in st louis

  8. SortaGeek

    12/07/2011 at 12:57 pm

    There’s an outage here in Los Angeles

  9. BigByk

    12/07/2011 at 12:57 pm

    No 4G or 3G service on Samsung Droid Charge in northern VA.

  10. Skotzu

    12/07/2011 at 12:58 pm

    Down in Saginaw, MI as well… 1x if you’re lucky…

  11. Asdf

    12/07/2011 at 1:00 pm

    No 3g/4g in Chicago.

  12. Eevyvazquez1987

    12/07/2011 at 1:00 pm

    Omg this sux!!! I have a thunderbolt and I’m running under 3g :(

    • stelstel

      12/07/2011 at 2:35 pm

      Lucky!!! My thunderbolt is running on a super high speed of 1x!!! Ugh!!!

  13. VDubFast

    12/07/2011 at 1:02 pm

    Droid Razr, Bay Area, CA.  Only have sporadic 1x since about noon Pacific.  4G aircard has no connection at all.

  14. Joe

    12/07/2011 at 1:02 pm

    Minneapolis is out

  15. Alimar5

    12/07/2011 at 1:06 pm

    Out in Maryland. Verizon Wireless store say it’s been down all day. Switching down to 3g won’t work but 3g only phones work. No idea when will be fixed though and of course they don’t post anything online so we’ll know!

  16. Joefreeman91

    12/07/2011 at 1:06 pm

    Outage in jersey droid razr

  17. Becky

    12/07/2011 at 1:06 pm

    San Diego – Droid Bionic.  No 3G/4G.

  18. Emigdav1

    12/07/2011 at 1:07 pm

    No data connection in Lansing, MI. DROID Bionic

  19. DShizzel

    12/07/2011 at 1:07 pm

    Outage in Huntsville, Alabama – voice, but no 3G or 4G/LTE

  20. Duggie B

    12/07/2011 at 1:07 pm

    Out in Minneapolis, 3G and 1X connect then drop. Started around 12:30PM CST. Called 611 on phone, recorded message said known outage ‘in my area’ (my ‘area’ must be USA) and that they were working on it.

  21. Gluegle

    12/07/2011 at 1:08 pm

    Milwaukee, WI OUT…I blame Motorla…just because they made me buy this POS Bionic :)

  22. Terinati

    12/07/2011 at 1:09 pm

    Seattle, WA – my wife’s RAZR’s 4g has been down since yesterday afternoon.  Verizon’s customer service has been very unhelpful and refuses to admit that it’s a network problem.

    • stacey

      12/07/2011 at 2:21 pm

      not a bit surprised with the response you were recieving from vzw. they irritate the poo outta me sometimes!

  23. LoneBandit

    12/07/2011 at 1:09 pm

    No 4G in Milwaukee WI

  24. nick

    12/07/2011 at 1:10 pm

    In Austin, TX on Droid Bionic and it’s down for me!

  25. Ethan

    12/07/2011 at 1:11 pm

    Droid Charge in Portland Oregon (that I just activated and wanted to play with grr) can’t get data.  Called VZ customer service; they are “aware” of a problem with 4G.

  26. Anonymous

    12/07/2011 at 1:14 pm

    out in Denver also

  27. Grrrrrrr

    12/07/2011 at 1:14 pm

    No 3G/$g in Dallas. Droid Bionic

  28. Gilbert Lira

    12/07/2011 at 1:14 pm

    out in Burbank, cA.

  29. manny

    12/07/2011 at 1:14 pm

    No data on my droid bionic or galaxy 10.1 in Miami fl.

  30. Dbernard82

    12/07/2011 at 1:15 pm

    Same problems in Columbus, OH on my bionic

  31. Rawr

    12/07/2011 at 1:16 pm

    Thunderbolt in San Francisco Bay Area is out.

  32. Notyalc

    12/07/2011 at 1:17 pm

    no 3g/4g on thunderbolt in Long Beach, CA, but Pantech UM 175 3g working perfectly

  33. yismach

    12/07/2011 at 1:17 pm

    4G out here in NYC since yesterday (Tuesday) 6-7 PM!
    Spotty 3G at best…

  34. neteffect technologies

    12/07/2011 at 1:17 pm

    No 4g in Charlotte

  35. Atkearns

    12/07/2011 at 1:19 pm

    hello wifi ;)

  36. Kate Vp

    12/07/2011 at 1:20 pm

    I have no data on my Droid Charge in Seattle today.

  37. Warren G

    12/07/2011 at 1:20 pm

    Samsung Stratosphere in Austin, TX. No 4G, intermittent 3G. Voice is still okay, but it’s dropping more than usual. Text is hit and miss.

  38. mike

    12/07/2011 at 1:20 pm

    Richmond, Va Droid Bionic, No connection

  39. Jake Zygmuntowski

    12/07/2011 at 1:21 pm

    4g air card down in Chicago!

  40. Chad Briljent

    12/07/2011 at 1:22 pm

    NE Indiana

  41. Jynxx

    12/07/2011 at 1:22 pm

    RAZR down in Madison, WI…no 3G or 4G. 

  42. Adcmfrank

    12/07/2011 at 1:22 pm

    Bionic Madison WI Down

  43. Benjamin Bixby

    12/07/2011 at 1:23 pm

    No data connection in Lansing, MI.

  44. Salty

    12/07/2011 at 1:23 pm

    No 3G or 4G on my Bionic in Des Moines.

  45. Jared K

    12/07/2011 at 1:23 pm

    Just got off the phone with VZW….4G is having issues nationwide….data is up and down.

  46. DroidFan

    12/07/2011 at 1:23 pm

    No 4G on the Charge in Jax, FL either.

  47. Anonymous

    12/07/2011 at 1:23 pm

    No 4G LTE or 3G in Columbia, SC.

  48. Kim

    12/07/2011 at 1:24 pm

    My Thunderbolt in down in Downtown Chicago

  49. Limbermind

    12/07/2011 at 1:24 pm

    Bionic in Phoenix here.  No 4G, no 3G.  Signal bars full in white.  Under ‘status’ list shows I am connected to LTE with good signal strength.  Call seem to be working fine.

  50. Kittyrae

    12/07/2011 at 1:24 pm

    Lost 4G on Bionic about an hour ago in Los Angeles area.

  51. Jay

    12/07/2011 at 1:25 pm

    Droid Bionic in 4G/3G Minneaplois/ St. Paul is out. Was told by Verizon customer service that they have no information on outage

  52. Voenix Rising

    12/07/2011 at 1:26 pm

    Outage in Denver. Trying to activate new 4G hotspot and rep indicated that 4G was down nationwide…

  53. SCU

    12/07/2011 at 1:26 pm

    No 4G in Chicagoland. Just called Verizon support and they confirmed that they are experiencing outages on 4G devices not picking up either 4G or 3G and my ThunderBolt will be ‘right as rain’ shortly. 

  54. Tomj

    12/07/2011 at 1:26 pm

    I have no service in Minneapolis, MN area either!!

    GOD HELP US!

  55. Artt112

    12/07/2011 at 1:28 pm

    Down in Albuquerque/Santa Fe

  56. Lizzy

    12/07/2011 at 1:30 pm

    No 4g or 3g in Nashville.

  57. Buddy

    12/07/2011 at 1:31 pm

    We have sales cost to cost and they are all down.

  58. Hillrob49

    12/07/2011 at 1:31 pm

    No 4g or 3g in Mobile, AL

  59. Shane C.

    12/07/2011 at 1:32 pm

    No 4G or 3G in Chattanooga, TN either. It’s been down since I woke up this morning on my Bionic. Ticked off because I had to unroot my phone to take back in to Verizon only to find out that it was a VZW  issue nationwide.

  60. guest

    12/07/2011 at 1:34 pm

    Droid Bionic out in Los Angeles.

  61. eecaroo

    12/07/2011 at 1:34 pm

    san antonio tx, no service on my thunderbolt

  62. Guest

    12/07/2011 at 1:35 pm

    no 4g indianapolis

  63. Chris F.

    12/07/2011 at 1:36 pm

    No 4G or 3G in Indiana

  64. Limbermind

    12/07/2011 at 1:36 pm

    Well clearly the only way out of this is suicide.  Bye all. 

  65. Mooter86

    12/07/2011 at 1:38 pm

    Droid RAZR – No 3G/4G in the Quad Cities IA/IL

  66. Markepaul

    12/07/2011 at 1:38 pm

    Just got 3G back on my Bionic in Minneapolis, MN.

  67. Alison S

    12/07/2011 at 1:38 pm

    my Charge in MN is not getting 4G or 3G. It’s been down for about 2 1/2 hours.

  68. Laurieellis27

    12/07/2011 at 1:39 pm

    Yeah my Droid bionic is still sitting at Verizon waiting to program

  69. Matthew Bolt

    12/07/2011 at 1:41 pm

    No 3G/4G service in Knoxville, TN right now either.  But it does appear the article is correct.  My wife’s, 3G only Droid Incredible, is working fine.  Seems it is SIM Card related.

  70. EDSTOOK

    12/07/2011 at 1:43 pm

    Fort Lauderdale 3:15.  Out. Droid Razr.

  71. Mikepapa95b

    12/07/2011 at 1:43 pm

    No 4G or 3G on my Thunderbolt here in Alpharetta, GA(about 25 miles north of Atlanta).

  72. Kittyrae

    12/07/2011 at 1:43 pm

    Finally got spotty 3G on Bionic in Los Angeles.  Only some apps are working though.

  73. Smid30

    12/07/2011 at 1:44 pm

    NYC. Motorola Razor out.  Can’t make calls, text or surf web.  phone is completely useless for teh past 24hrs. Verizon needs to gett ehir act togetehr and elt people know what the heck is going on and stop responding with these lame generic statements

  74. Taylor

    12/07/2011 at 1:44 pm

    No 4G in Champaign, Illinois, lost it at about Noon local time 12/7/11.   Tried rebooting Bionic, picked up a signal, but dropped it immediately.  Thought it was interference from the hospital I was in at the time visiting a family member.

  75. Jason

    12/07/2011 at 1:44 pm

    outage in omaha, ne

  76. Raider28

    12/07/2011 at 1:45 pm

    Tampa Fl out also…droid bionic…3g n 4g down

    • Bigbassman77

      12/07/2011 at 1:52 pm

      Out in stockton California why do we pay so much for such an unstable network? No 3g or 4g bionic.

  77. Justin Greger

    12/07/2011 at 1:48 pm

    outage in washington dc….

  78. Nate

    12/07/2011 at 1:48 pm

    No 3g or 4g/LTE in pittsburgh, pa on droid charge 

  79. RickT

    12/07/2011 at 1:49 pm

    4G out in central CA (Fresno/Clovis)

  80. Troy Whistman

    12/07/2011 at 1:49 pm

    4G down in Dallas/Fort Worth.  Thought it was just my phone and stopped in at a Verizon store.  They became aware of the outage while I was in the store (they thought I had a bad SIM card, as my RAZR gave a message indicating such).

    NOTE:  4G/LTE capable phones will NOT fail back to 3G during this outage.  They SHOULD, but they won’t.  They said that is a bug they’re working on. So, no data.

    Not sure if it’s because they replaced my SIM card today (during the outage) or not, but I can’t make phone calls, either–I get a message that I’ll be connected with an operator to make a credit card paid call.  Nice.

    • Myfactwitterbookspace

      12/07/2011 at 2:20 pm

      My 3G automatically came on. Took an hour, but it did it on its own. Bionic, Modesto, Ca.

  81. stacey

    12/07/2011 at 1:51 pm

    my droid charge is down in nashville :( sad day. what to do what to do???? ugh, i hate actually having to work at work

  82. marilyn gerber

    12/07/2011 at 1:51 pm

    Houston Droid Charge no connection

  83. Dewaynecorsi

    12/07/2011 at 1:54 pm

    Out in Colorado springs

  84. paul

    12/07/2011 at 1:57 pm

    4g back up in detroit

  85. SSETHV

    12/07/2011 at 1:57 pm

    Just lost 3g and 4g about 30 mins ago… I live in jax Fl….

  86. Brian Ross

    12/07/2011 at 1:58 pm

    Outage in Naperville/Chicago IL  no 4G or internet. 

  87. Matt

    12/07/2011 at 2:00 pm

    Just got 4G back in Pittsburgh

  88. Matthewbusuito

    12/07/2011 at 2:03 pm

    No 4g or 3g on Motorola RAZR in Clinton twp Michigan

  89. Trekrider2010

    12/07/2011 at 2:03 pm

    Droid Razr, no data since noon, Seattle

  90. Sichurch18

    12/07/2011 at 2:04 pm

    Out in SF Bay Area on DROID Bionic

  91. Dan

    12/07/2011 at 2:06 pm

    LG Revolution in Indianapolis, IN out and only showing up as 3 bar 1G/ 0G connection.

  92. Guy

    12/07/2011 at 2:06 pm

    Yep. Been without 4G wireless data service since 2.00 pm today in Scarsdale, NY

  93. Jason

    12/07/2011 at 2:06 pm

    2 Bionics, 1 Xoom, 1 Thunderbolt in Florida Down.  Verizon advised that its a problem with 4G SIM cards – we have multiple 3G only (Non-SIM) devices and they are working fine on Verizon 

  94. Myfactwitterbookspace

    12/07/2011 at 2:09 pm

    Outage in Modesto, Ca. Droid Bionic. It finally switched to 3G on its own after over an hour!

  95. Grammaton1

    12/07/2011 at 2:09 pm

    No 4G/3G in Middletown, Delaware

  96. Golfer37

    12/07/2011 at 2:13 pm

    Scotts Valley / Santa Cruz California – no 3g or 4g on bionic

  97. Epiphanie75

    12/07/2011 at 2:17 pm

    3G finally up in San Diego

  98. Cburtea

    12/07/2011 at 2:18 pm

    No LTE or 3G in Dallas

  99. Urethra Franklin

    12/07/2011 at 2:18 pm

    Droid RAZR in Downey (Los Angeles area) … but connected via WiFi and it’s working fine

  100. BigDog

    12/07/2011 at 2:20 pm

    No 4G Fort Collins, CO. Just got the Droid Razr this afternoon, needs 4G to activate, thanks Verizon.

  101. Jjlessard89

    12/07/2011 at 2:25 pm

    Out in new Hampshire and Massachusetts! Razr

  102. paul

    12/07/2011 at 2:26 pm

    4g back down in detroit :(

    • stacey

      12/07/2011 at 2:28 pm

      nooo :( don’t make me lose hope. i’ve been checking mine every 10 or so minutes thinking they were about to get them all back online! DANGIT

  103. Fkjdahjkdhjs

    12/07/2011 at 2:31 pm

    Down in San Francisco and outer suburbs. On a Thunderbolt

  104. B Azar

    12/07/2011 at 2:31 pm

    Thunderbolt in DC is good!

  105. Njk24

    12/07/2011 at 2:33 pm

    I don’t pay $160/ month for just text and talk!!!! Come on Verizon!!!! >_<

  106. Hvuong

    12/07/2011 at 2:33 pm

    Out here in San Dimas, CA. My Razr only gets 3G. My co-worker’s Razr gets 4G. WTH…???

  107. Njk24

    12/07/2011 at 2:35 pm

    I don’t pay $160/mo for just talk and text!!! Come on Verizon!!!! >_<

  108. Anonymous

    12/07/2011 at 2:36 pm

    No 3G/4G Rezound, Portland, OR area :(

  109. Lexcanem

    12/07/2011 at 2:36 pm

    4G mifi hotspot no internet connection in Salem OR; Verizon on the phone says nationwide 4G outage with no ETA for a fix

  110. Gcaputo2007

    12/07/2011 at 2:37 pm

    4G LTE and 3G not working on my Charge in Pittsburgh, PA

  111. Clkmo

    12/07/2011 at 2:49 pm

    Out in Benson AZ

  112. paul

    12/07/2011 at 2:55 pm

    4g up in detroit…for now…

  113. Budda

    12/07/2011 at 2:55 pm

    Rochester is out.

  114. LISALAUVER

    12/07/2011 at 3:01 pm

    NO SERVICE IN CHANDLER, AZ OR GILBERT, AZ :( C’MON VERIZON!!

  115. Mike

    12/07/2011 at 3:03 pm

    I’m in Torrance, CA no 4g buy I am getting 3g on my razr

  116. UnseenFreakShow

    12/07/2011 at 3:07 pm

    3G and 4G has been down around Seattle, WA for about an hour and a half. Own a Driod Bionic. 3G just came back on a few minutes ago.

  117. Trekrider2010

    12/07/2011 at 3:11 pm

    Droid Razr is back up with 3G service in Seattle. No 4G yet, but at least I have data!

  118. Jason

    12/07/2011 at 3:15 pm

    Rolla, MI Droid Razr no 4G all day but had 3G for only a short period.  This is bullshit.

  119. Rezounder

    12/07/2011 at 3:16 pm

    Verizon said “Verizon Wireless engineers have been working to resolve an
    issue with 4G LTE service that is affecting some customers’ 4G devices.”  I would like to know Verizon’s definition of “some”.  It appears it it affect most if not all 4G devices

  120. Limbermind

    12/07/2011 at 3:20 pm

    3G Back in Phoenix area.  Bionic  

  121. Bobbennett63

    12/07/2011 at 3:26 pm

    Dayton Ohio….out!!

  122. paul

    12/07/2011 at 3:32 pm

    4g back down in detroit

  123. Earendilgrey

    12/07/2011 at 3:58 pm

    No 4g and intermittent 3g here in Southern Illinois.  

  124. Trevor Sandlin

    12/07/2011 at 4:11 pm

    NYC no LTE 4G just occasional 3g – Droid Bionic

  125. Rippinemail

    12/07/2011 at 4:27 pm

    California hit as well my motorola xoom no data at all 4g or 3g

  126. DarkMetroid567

    12/07/2011 at 4:38 pm

    Have a 3G GSM iPhone 4 and its working just fine! Still fast speeds!

  127. MrMarek

    12/07/2011 at 4:40 pm

    4G down in Chicago as of 5pm today, worked fine around 130p cst, voice/txt/3g works fine

  128. Bobbennett63

    12/07/2011 at 4:44 pm

    back up in dayton Ohio

  129. A person

    12/07/2011 at 5:00 pm

    I fixed it by going to wifi/networks>roaming>CDMA only
    At least there’s 3G now.

  130. Alex_guijosa

    12/07/2011 at 5:00 pm

    I just got the HTC rezound to find out 4g out I can’t even activate my new phone and my old phone had no network nomore

  131. Greennick98

    12/07/2011 at 5:17 pm

    Out here in Western md too

  132. Jmeny

    12/07/2011 at 5:17 pm

    4G down on Thunderbolt in Colorado Springs.

  133. Will

    12/07/2011 at 5:28 pm

    In Denver I’m getting occasional sporadic 3G coverage. Have not had 4G all evening on my Droid Bionic. Wireless hotspots still let me have access to the internet. Voice and text appear unaffected.

  134. tfly212

    12/07/2011 at 6:19 pm

    Started having problems in New York City last night around 6. Problems all day today in Chicago. Seems like it is getting better now at 8 PM. 

  135. Rad

    12/07/2011 at 7:21 pm

    Bionic 4G not working in Detroit for me since 12/6. Just got bars, not even 3G

    • Solis557

      12/07/2011 at 8:27 pm

      Mifi down in Dallas get 3G but will not connect to Internet either.

  136. Luthercams

    12/07/2011 at 8:29 pm

    thunderbolt Columbus, OH still able to run 3G/4G

  137. Tom

    12/08/2011 at 3:22 am

    1x only in San Jose, CA.

  138. Charles

    12/08/2011 at 5:05 am

    4G is back up in the Nashville area.

  139. BigAl Johnson

    12/08/2011 at 12:19 pm

    down in austin

  140. BigAl Johnson

    12/08/2011 at 12:19 pm

    down in Austin

  141. Mikehall

    12/09/2011 at 7:36 am

    4G out in Albuquerque, Droid Charge

  142. chewie

    12/09/2011 at 9:18 pm

    For the prices that verizon charges, you would kind of figure the 4Gcalls network would be good to go. What a shame. Seriously considering transferring to a more dependable carrier.

  143. Steevroberts

    12/10/2011 at 4:27 pm

    Disappointing, 4GLTE was one of the main reasons I purchased the Bionic instead of the iphone in SLC.

  144. Bigtim217

    12/10/2011 at 5:28 pm

    No 4g just got my bionic what the hell need to fix this not paying all this money to not have 4g

  145. Eddie Keator

    12/18/2011 at 11:20 am

    All is fine now, it was down for a few hours in the SF Bay Area (3G affected)

  146. Anonymous

    12/28/2011 at 11:20 am

    3g service is unaffected like FUN.

    Me and my Razer have a compelling case to the contrary.

  147. ryan

    09/07/2012 at 10:52 pm

    This is fucking bullshit what are we paying these people for? 4g lte always down and no service like we were promised?

  148. ryan

    09/07/2012 at 11:09 pm

    Don’t offer a service you cant deliver, simple and plain San antonio tx here on a thunderbolt.

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