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Samsung Galaxy Nexus Owners Reporting Random Reboots

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It would appear that some Samsung Galaxy Nexus owners are experiencing something that’s arguably more frustrating then the phone’s sub-par battery life. BGR is reporting, citing Google’s support forums, that Galaxy Nexus users are experiencing random reboots on their device and that right now, the cause of the curiously timed rebooting is unfortunately unknown.

Most of the complaints seem to be coming from those who own the GSM (3G) version of the Galaxy Nexus but there are reports from owners of the Verizon CDMA device as well.

The reboots have happened during all sorts of use cases including the phone being idle and during gaming sessions.

A few of us here at GBM with the Verizon model have seen random reboots with one editor suffering a reboot during a phone call at CES and another seeing it happen a couple of times during normal usage.

Galaxy Nexus

So it appears that Google and Samsung might actually have a little bit of a problem on their hands. Maybe not as big as the HTC ThunderBolt reboot issue but certainly one that will have to be addressed.

Google for its part has made it known that it’s aware of the problem and that it is investigating. That bodes well for those that are in need of a remedy in the not-so-distant future.

And now, we have to ask. Are any of you out there with a GSM or Verizon Galaxy Nexus experiencing random rebooting on your device?

We’ve love to hear from you and see if we can find out how widespread this issue actually is.

30 Comments

  1. yeahright

    01/16/2012 at 10:51 am

    I bought the VZW version on launch day.  I haven’t had even one single crash or reboot.  The battery has been good too.  The only time it wasn’t was when I was using Light Flow.  Uninstalled it and battery life is good, not sub par.  I came from the OG Motorola Droid and I get nearly as much battery life as it did, even leaving 4G on all the time.

  2. Ed Carvalho

    01/16/2012 at 10:58 am

    Had Verizon one for approx 2 weeks and caught 2 (seemingly) random reboots so far

  3. Anonymous

    01/16/2012 at 11:26 am

    No issues with my GSM model

  4. Brent

    01/16/2012 at 11:28 am

    I also purchased on launch day. I had no issues until about 3 weeks ago. Since that time, I am seeing 2-3 random reboot per day. Fortunately, each has been when the phone is sitting idle. I hear the reboot sound and notice that the phone is bouncing again. Interestingly enough, I had determined to NOT root this phone and see if I could live with a stock phone. I guess that’s what I get for not messing with mother nature…

  5. Anonymous

    01/16/2012 at 11:35 am

    No problems here with my GSM version

  6. Kevin

    01/16/2012 at 11:47 am

    I’ve been complaining about this for weeks.  There seems to be no pattern to the random reboots.  While most people have had it happen while either using the Music app or Pandora, many people (myself included) have had it happen while it was just sitting unused on the desk next to them.

    Another very common problem that, in my opinion is even worse, is the mic will cutout in the middle of a call.  You can hear the other person just fine, but they can’t hear you.  Only remedy is to hang up and call back.  It appears the voice modem is at fault, and the Galaxy Nexus has the same Via chip that the Droid Charge did….which suffered a similar problem.

    I regard that as even worse because at bare minimum a smartphone should be able to operate as a phone.  All this 21st century technology is great, but it’s worthless if the 19th century technology doesn’t work.

  7. Kevin

    01/16/2012 at 11:48 am

    And swapping it out for a new phone doesn’t appear to have much success.  My third phone is in the mail, because on my second phone, the mic dropped out on the second call I had.

  8. Anonymous

    01/16/2012 at 12:13 pm

    The reboots are due to heat and the phone protecting itself. During long periods of surfing the internet on lte, or tethering I get reboots.  Not all the time maybe 5 times since I bought the phone on launch day.  But I have seen this pattern.  The lte radio really heats up the device under heavy data use. I saw this on my iphone while downloading files and my thunderbolt while using google nav while connected to the car charger. But I put up with it all because otherwise the phone is amazing. First time I’ve neglected to flash a custom rom because the os is just that smooth.

    • Kevin

      01/16/2012 at 12:16 pm

      That doesn’t explain why mine rebooted when it was sitting quietly on my desk unused, and had been for at least 20 minutes.

      • Anonymous

        01/16/2012 at 12:22 pm

        Yes it does.

        • Kevin

          01/23/2012 at 4:17 pm

          Ok please enlighten me how that explains it.  The phone wasn’t doing anything.

          And just not it rebooted on me and the phone wasn’t warm at all.

    • stumblingbubble

      01/20/2012 at 8:37 pm

      Not due to heat.

    • Guest

      01/29/2012 at 7:07 pm

      Again not due to heat. are oyu blind ? lol. Again not due to heat.  

  9. Nick1032

    01/16/2012 at 4:28 pm

    yes… my new SGN is also experiencing the random rebotts after just 1 week of ownership… at firsrt I thought it was some freak anomoly… I heard it reboot in my pocket and figured it must have been me accidently… then I got a text message and hit the screen on button and it rebooted and that happened again to me with another text message… seems like every other day

  10. Abcz28

    01/17/2012 at 8:28 am

    My samsung galaxy S II 3G is also experiencing the random rebotts, and two times have just shut down and I have to conect it to a power outlet to turn it on again.

  11. Drew

    01/17/2012 at 12:07 pm

    My Verizon model has rebooted about a dozen times in the last three weeks, with no discernible pattern to the circumstances. As annoying is its habit of randomly re-locking itself immediately after I plug in the unlock pattern.

  12. Paul

    01/18/2012 at 10:31 am

    I have random reboots all the time.. atleast once a day. Verizon model.

  13. Anonymous

    01/18/2012 at 1:31 pm

    I get random reboots sometimes on my Verizon GNex. It has randomly rebooted a few times but not enough to really upset me. The only time it really pissed me off was when I was using Google Navigation and it rebooted and I didn’t know where I was going for 5 minutes…

  14. Anon

    01/18/2012 at 3:06 pm

    I’ve had my phone for a couple of weeks but have mostly used it as a computer rather than a phone, and for that it’s been amazing.  But tonight I tried making some phone calls and for each of 4 calls, the phone rebooted after about 30 seconds into the call.  Very frustrating!

  15. Annonny

    01/24/2012 at 7:20 am

    I just experienced a random re-boot… the phone wasn’t doing anything. Just sitting on my desk, when all of a sudden I saw the colorful flashy animation for the bootup of the phone.

  16. Guest

    01/24/2012 at 12:56 pm

    I’ve had my first reboots today. The phone was plugged in while I was listening to Pandora over wifi. It happened twice in 30 minutes.

  17. Appuruguru

    01/24/2012 at 4:45 pm

    just saw my phone reboot for the first time since i’ve had it on launch day. googled the issue and here i am. hope this doesn’t become a recurring problem. luckily i wasn’t using it. it was just sitting idle by my side on the couch. 

  18. narmi91

    02/02/2012 at 4:38 pm

    Have Verizon SGN, mine randomly rebooted 1 time yesterday, and 4 times and the day before that. Happens at least once every couple of days…

  19. Takidd

    02/04/2012 at 10:01 am

    Owned since Dec 8th on Bell Mobility in Canada.  Reboots rare in first 45 days and would occur after heavy use or DL / UL of an app or trying to install an app that was not supported on ICS.  Understandable but annoying however since Jan 25, been rebooting completely randomly and generally while at idle, with nothing running.  Pulled battery for a hard reset and still rebooting.

    • Takidd

      02/22/2012 at 5:39 am

      As a follow up to this it got so bad, I did a hard reset of the phone.  It hasnt reoccurred since then.

  20. Eplowry

    02/21/2012 at 2:14 pm

    It has happened occasionally then today twice in 10 mins while trying to call someone… geeze.

  21. bobbbbbbb

    02/24/2012 at 7:06 pm

    Yep. Ive been noticing this past 2 weeks. It just started happening

  22. Fotto

    04/25/2012 at 6:02 am

    I’ve had mine since it came out and over the last couple weeks the rebooting has bcome pervasive.

  23. blacspade

    05/14/2012 at 8:29 am

    Yes i have a Galaxy Nexus and it reboots more everytime i switch it on!.i just had this problem after a month of purchasing the phone.tried switching it off and on again but doesnt seem to work!.its just getting frustating..please look into this problem Google!

  24. Bill Holderby

    05/31/2012 at 8:51 am

    I bought my Verizon Galaxy Nexus back in January. I have had the cycling off problem for quite some time. I would say it happens between 1-2x per month. Random. Sometimes updating an app, sometimes just playing around with the phone. I have not had any volume problems that I noticed. Don’t really see any 4G speeds even when I am in a 4G area. The 3G speeds when in my home are simply awful. A dial up modem is faster.

    I like the phone but had to get the seido extended battery which still needs recharging during the day to keep at least 30% by late night 10pm.

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