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HTC Import Ban Now Affecting More Devices While Relief Coming to Some

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There are now conflicting news on the status of the HTC import ban in the U.S. as part of the HTC-Apple patent disagreement. News of the initial import ban suggests that only the AT&T HTC One X and the Sprint HTC EVO 4G LTE were affected by the ban, but now there are news that other devices may also be subjected to the ban at U.S. customs.

According to blog TmoNews, it appears that T-Mobile USA’s HTC Amaze 4G is also subject to the ban. Customers who are attempting to order the HTC Amaze 4G are told that the the device is not currently available due to ‘unforeseen issue with receiving the product from the manufacturer.’ T-Mobile is currently suggesting that customers order instead the Samsung Blaze 4G smartphone rather than the HTC Amaze 4G because of that unforeseen issue.

From: Orders <[email protected]>

Date: Fri, May 18, 2012 at 12:08 PM

Subject: Your T-Mobile order

To:

Dear T-Mobile Customer,

Thank you for your recent order.  We wanted to let you know that your order for the HTC Amaze has been delayed due to an unforeseen issue with receiving the product from the manufacturer.  At this time, we do not have an estimate as to when the product will be available. Because we don’t know when the product will be available, we recommend that you choose an alternate device.  Please call us at 1-800-672-5390 if you wish to do this and one of our agents will be happy to assist you with finding another device that will meet your needs.  If you do not select another device, the Amaze will ship to you as soon as product becomes available.

We recommend the Samsung Galaxy S Blaze 4G as a replacement.  This device is free for you with no rebate required. Click for more information on the Blaze

If you selected overnight shipping, you will not be charged.

You can track the status of your order at www.t-mobile.com/orderstatus

We sincerely apologize for the delay.  Thank you for being a T-Mobile customer.  We truly appreciate your business.

Thank you,

T-Mobile Customer Care

Please do not reply to this email.  For assistance please call 1-800-672-5390

Neither Samsung nor HTC have commented on the status of the HTC Amaze 4G at this time.

In other news, Engadget is reporting that some HTC handsets are now leaving U.S. customs en route to their carriers for deliveries. It’s unclear which handsets those would be and so hopefully the delays won’t be much longer for Sprint and AT&T customers.

Each imported HTC model must be reviewed by Customs and will be released once Customs officials have completed the inspection. Some models have gone through inspection and been released to our carriers customers. We don’t have the status of each specific device model at this time, but we are working closely with Customs. We remain confident that this issue will be resolved soon.

 

Tech enthusiast in Silicon Valley enjoying the possibilities of ubiquitous connectivity, information sharing, and collaboration enabled by mobile broadband. You can contact Chuong on Twitter @chuongvision or search +chuongvision on Google+.

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