Remember the firmware update that wasn’t for the Microsoft Surface Pro 2 back in December? Actually it was a firmware update, it was just so buggy that Microsoft pulled it. After pulling the update, Microsoft said they would re-release the firmware update after the holidays. Microsoft took flack for that, simply because for all intents and purposes it looked like the folks at Microsoft didn’t want to upset their holiday plans to address the issue. There was also a decided lack of communication about what the users who had succeeded in installing the update should do about the problem. Some could not install the update. They were apparently the lucky ones as those who could get it to install suffered battery life issues.
Here was Microsoft’s statement on December 10, 2013:
To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for Surface Pro 2 that was previously published through Windows Update on December 10th, 2013. We are working to release an alternative update package after the holidays.
Well, the decided lack of communication part seems to have continued in a holiday hangover. Without much, if any notice, Microsoft has re-issued the firmware update. Now, don’t think this came through with this past week’s Patch Tuesday updates. It did not. Apparently it rolled out today, January 18, a few days after the most recent updates. Microsoft has yet to refresh the info on the Surface Pro 2 update page on its website either. It’s still frozen in a polar vortex with the December 2013 update being the last info. But perhaps that’s all there is to this update and they just fixed what’s wrong. But recent updates for the Surface 2 rolled out on this latest Patch Tuesday and that update page hasn’t been refreshed either.
The good news is the firmware update is available, so Surface Pro 2 users should be able to update and take care of some of the problems. I say “should” because we don’t really know what this firmware update contains. If you’re a Surface Pro 2 user who was caught in the middle with this firmware update, let us know if the re-release of the firmware update installs or works for you.