Samsung Galaxy S4 Android 4.4.2 Problems and Fixes

The Samsung Galaxy S4 Android 4.4.2 update is available on many devices and we’ll likely soon see a Verizon Galaxy S4 Android 4.4.2 roll out start, which will be a welcome release to many owner, but this update is not perfect. Users are reporting a number of Galaxy S4 Android 4.4.2 problems after installing the update on a variety of devices including the AT&T Galaxy S4.

Android updates bring new features and changes that many users enjoy, but unfortunately any update can also bring problems and bugs. In a two-part series we shared our Galaxy S4 Android 4.4.2 Impressions and a full review of the update after two weeks of use. While the update brought some small issues to our test device, overall performance is good.

Typically these update problems strike a small number of users, with no easy to identify reason to know what device will experience Android 4.4.2 problems and which ones won’t. Sometimes specific apps are activities are impacted by an update, which is the case with these problems.

In the weeks following the Android 4.4.2 update release, at least seven major Galaxy S4 Android 4.4.2 problems emerged in comments and forums. For users that are still waiting to update this is a list of potential problems, not a list of problems that every user will face. When possible we share fixes to the Android 4.4.2 problems listed below, but some may need to come with an Android 4.4.3 update or Android 4.5.

Battery Life

Galaxy S4 Android 4.4.2 battery life is good for me, but not for everyone.

Galaxy S4 Android 4.4.2 battery life is good for me, but not for everyone.

With every update battery life emerges as a big complaint from users. Updates can add new features and improve battery life for some, but ultimately there will be a small, and vocal group of users with bad battery life. In the comments on Gotta Be Mobile venkat describes the Galaxy S4 battery life problem that appeared after updating to Android 4.4.2.

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“I downloaded last night on my S4.

Morning I unplugged from charger around 6:45 and by 9:45 I have 30% battery life. So in 3 hrs it drained 70%, update is not going to help me. Does any have same issue with battery life after update.

Note: I browsed for 20 minutes on phone and rest all time its idle.”

There is no immediate fix for this. It could be part of a large Android battery life bug that relates to the camera, but users will need to look at the settings to see what apps are using the most battery life. One thing that may help is performing a factory reset, but this will force users to set the device up like new again.

Performance Problems

The Galaxy S4 Android 4.4.2 update brought speeds to a near stop on the Galaxy S4 test unit we use. The video below shows how long it takes to switch apps and to go to the home screen. Sometimes the Galaxy S4 lag even resulted in a single press of the home button reading as a hold that launched the app manager.

After a factory reset the Galaxy S4 Android 4.4.2 problem disappeared and we can use the device much easier, with faster speeds and a more fluid experience.

Apps Deleted

When we updated to Android 4.4.2 on the Galaxy S4 we saw some app issues, but not to the degree that a number of users report. According to Buddy and Jason in the Gotta Be Mobile comments, the Galaxy S4 Android 4.4.2 update resulted in missing apps.

“Same boat Jason, my phone lost about 10 apps. I had to reinstall Youtube, Flashlight, Google Chrome, just to name a few. My phone freezes with a black screen. I can push all sorts of buttons, but my screen stays black. It seems like a random fluke when it actually opens up.”

This is a very annoying problem, but hopefully users can re-download the apps and the app data will still be available. We had to re-login to all of our apps before we could use them.

Black Lock Screen

A very odd Galaxy S4 Android 4.4.2 problem results in a black lock screen. Users can swipe on this black screen to unlock the S4, but it will not show anything when the screen is awake and the Galaxy S4 is locked. There is an easy way to fix this Galaxy S4 problem according to Hieu in the Gotta Be Mobile comments,

“If your phone has problem with black screen. You should turn off personal message. Go to setting-> lock screen ->lock screen widgets -> clock or personal message -> clock.”

Even if you didn’t have personal message turned on to start with this solution should fix the problem.

Email Sync Broken

Other users report trouble syncing email on the Galaxy S4 after the 4.4.2 update. The Galaxy S4 tells users to fix master sync, but isn’t very helpful in actually fixing the problem. Lucas writes,

“Since the update I lost some of my apps and now I can’t sync my email account.There is no way to turn the sync function on it says off and master off”

Thankfully reader Erik offers a fix for Galaxy S4 email Sync problems,

“Master Sync update: Go to Settings, Data usage, menu and make sure Auto-sync data is checked”

This may not fix the issue for everyone, but it is a good start.

The Samsung Galaxy S4 Android 4.4.2 problems frustrate users.

The Samsung Galaxy S4 Android 4.4.2 problems frustrate users.

Broken WiFi

Perhaps one of the most irritating update problems is upgrading and losing connectivity. David shares a friend lost WiFi connectivity after the update.

“A friend of mine is experiencing nonresponsive wifi and will be cashing in on warranty to get new phone.”

It’s not clear how widespread this problem is, but hopefully there is a software solution available to others. Often this type of issue requires a reset as a possible fix.

Contact List Not Loading

Another reader, Becky writes that after installing the Galaxy S4 Android 4.4.2 update her contact list is broken. She writes,

“Updated just now and my contact list will not load.. Its stuck on the updating contact list.?” Becky

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This problem is annoying to say the least, and the best possible solution may be to remove and re-add the account. Or turn off contact sync and turn it back on. Find accounts in the settings, tap on the email account name and then when you see options, turn off contact sync, wait a minute and turn it back on. If that fails you may need to remove the email account completely and re-add it or reset the phone.

Comments

  1. Retox says

    For me 3g crashes occasionally, the icon will be frozen and neither airplane mode nor turning wifi on fixes it. I have to restart my phone which presents the second problem; it shuts down mid startup for about half an hour long before it can finally boot back up.

    • Asad Gondal says

      I am having same problem. But you check, it’s not only 3G but actually network stop working… No message and calls…. And my wifi is also not at all responsive….

      • andy says

        having same problem. my s4 cuts off even if i have 80% battery it wont turn on unless connected to charger and its brutal as i need to restart it a heap of times.

    • lambros says

      i have a data (3g) disconections all the time, especially when the coverage of the new network goes to 2g, sometimes i am lossing my signal at all.

  2. debnie says

    Did the new soft update on galaxy s4 and now my text mesgs read all mine in a row all way down and all incoming in a row. So you have to scroll up to yours to see what you text.

  3. shelly says

    During the installation process my phone (galaxy s4) shuts down and doesn’t come back. when i try to turn it on only the Samsung galaxy icon and name appears then shuts back off. ive tried everything from plunging the charger in to force restarting back to factory settings but still nothing, ive herd good reviews of the update but it hasn’t work for me an has possibly broken my phone

    • Dan the tech man says

      Odin can be used to flash your phone back to normal. I’ve used it to put clockwork mod touch, and a custom version of KitKat on my phone. Everything works great except the smart screen features. Always worth a try if you think the phone is bricked.

    • Domonique says

      I have experienced the same problems and cannnot get the phone to re-start unless it is charging or at the very least on full battery charge but sometimes, even then, I cant get it working again. Can anyone explain “Odin” and what I will have to do to get the phone functioinnig again

  4. b says

    I have the exact same problem. Worried about being stranded somewhere with no way of contacting anyone.

  5. Elaine says

    Thank your reader Erik for thr sync fix! I was so annoyed when I can’t sync my email this morning!! My Gmail was lost too. Now am watching closely with my battery as I had already change one back in Oct as the Samsung s4 battery bug. If it happens again I will be very annoyed. …

  6. Karlitos says

    I’m Italian and I have the same problems described there, in particular broken wifi, black lock screen and very reduced battery life. I ask myself if it may be possible having this kind of problems in a mobile phone that costs more than 400 pounds! The first nokias were better…

  7. Kenny says

    Since the 4.4.2 update my S4 has the lock screen issue, wife turns off when phone sleeps even though I have it set to stay on, and the music player will no longer shuffle songs.

    • Litishia says

      Having the same issue ……. Music player plays music like a scratched cd only plays properly if I lock the screen but then it doesn’t shuffle.

  8. jimmy says

    My phone is not respond it said proceess.com and anidriod.com is not respond. I reboot my phone still doing the same thing frustrated need help not trying buy new phone

    • Jon says

      My phone did same…Verizon/Samsung tech level II said the upgrade ruined my “new” phone. It happened to “MANY MANY” people’s phones. I finally got the tech to admit to it – barely. Now I have to receive a “refurbished” phone. They should have to buy us new phones, mine was only 6 mos. old.

      • Eagles says

        can you please elaborate on this? What did they say the problem was? What was indication of the problem. I am having horrible battery life after upgrade. i could go all day with out charging, now i am dead by lunch.

  9. Anthony Harris says

    Anthony Harris my battery is not holding a charge for very long it’s like after I use my phone I have to put it on the charger so that the next time I need to use it, it will be ready.

  10. sami says

    Thank you for the comment on the “Black Lock Screen” comment above. it worked on my phone. still lags, but at least it responds instead of doing nothing at all for almost 30 seconds. it’s stupid that’s the only way to make it work but you just saved me an hour of resetting my phone and syncing everything back on it….
    much appreciated!!! i can tolerate this until the next update where HOPEFULLY they realize this is a major problem!

  11. prashanth says

    Touch sensitivity is very slow and it’s not quick as 4.3 jelly bean . I am expecting on next upgrade all problems will be solved ..hope you will do the best for S4

  12. duke2 says

    discovered that the “home button” cannot be activated with the “smart view” flap closed.
    it was a feature i used to check “phone status” without opening it.
    i have the spigen slim armour case, which comes with “cut out” home button.
    am i the only one with such an issue ??
    i wonder if that can be remedied…

  13. Onika says

    I deleted my email accounts sue to the master sync off issue. Now that I’ve read the “fix” I can’t add my email accounts back. Keeps saying server failed….help!!!

  14. duke2 says

    FredT- i got in touch with Samsung and they said it was due to the Screen Lock being activated.
    so i deactivated the Screen Lock, and tried the Home Button and the issue was still there.
    will mail Samsung back and see what they come up with.

  15. elgjc3 says

    The home button has stopped for me too when using the Spigen SAV case. In emails with Spigen customer service it sounds like this has been done by Samsung to stop accidental activation and save battery life in the OEM S-view cases, which didn’t feature the home screen button. If anyone does find a fix when running stock firmware I’d like to know.

  16. Alfred says

    there is problem the lock screen Clock is not sync! Normally we will press the home button to quick look at the time, but now it shows the previous time, not the time now! for eg now is 10:23am, it may show 10:01am at the lock screen clock widget. it is terrible! i almost late for work!

  17. Adam says

    i dont believe that a firmware update can ruin a perfectly good phone,but thats exactly whats happened,i’ve had my Galaxy S4 for 2 months,now i cant turn on WIFI which i need for work,i want answers

    • Jon says

      My phone did same…Verizon/Samsung tech level II said the upgrade ruined my “new” phone. It happened to “MANY MANY” people’s phones. I finally got the tech to admit to it – barely. Now I have to receive a “refurbished” phone. They should have to buy us new phones, mine was only 6 mos. old.

      • rustynet says

        The update not only KO’d my email program (and the blue light noting email receipt doesn’t work, either), but also eliminated most of my music (now get the prompt that lack of hard drive space makes it impossible to update tunes). It still works as a phone, receives texts, and I can connect to the Internet (and so can pick up Comcast email via their site, but it’s not as good). But what next will be found to have gone missing? I agree with other commenters — this was a disaster. We need to keep the pressure up on Samsung to see that they make it right.

  18. Mike says

    The home button stopped working with my Spigen cover as well. Samsung needs to fix this by given us the option to disable/enable the home button in our settings instead of just making the decision for us. If anyone can find a fix for this or at least we should all complain to Samsung/Android until they fix it in a future update.

  19. duke2 says

    yet another issue with the new kit-kat update ?
    missed call notification vibration works when the phone is picked up.
    but for SMS it doesnt where as before it did.
    anyone else noticed this ?
    can it be remedied ??

  20. Stephanie says

    I am having the same problem with the lock screen clock not syncing, and apps open and then go to black screens. Text messages are sending much slower and phone is not ringing or alerting to text messages at times since updating.

  21. elgjc3 says

    Another problem for me, which I have not seen reported elsewhere, is that in going from 4.3 – 4.4.2 I can ‘see’ both GPS an GLONASS satellites, but the phone will only lock on to the GPS ones reducing what I was typically getting in 4.3 of 19/22 satellites locked to 8/22 with the resultant loss of positional accuracy, especially in areas where GPS coverage alone is poor and I drop to 4/22.

    • Dietrich B. says

      Have exactly the same problem, first sought that GLONASS is down, but it is not. May be Google doesn’t like Glonass, just as external Micro SD cards that are not writable anymore for third party APPs

  22. Kalanithi says

    i installed in s4 but some times screen shows only black, LED notifications lights only blinked,
    please how to solve this problems

  23. Shelle says

    Adam – I had an issue with the Wi-Fi also. Taking the battery out and then re-inserting it solved the problem for me

  24. Shelle says

    Any solutions on getting the “push” emails to actually push? I have all the proper settings (sync turned on, frequency set to “push”, etc.) selected, but it’s still not pushing them through.

  25. kyle says

    After update short press home button doesnt work, yet long press and double press both do work? Any suggestions?

    • Kevin Carl G. Martinez says

      I have video problems too.I just dont know what causes it,after it was upgraded from jelly bean 4.2.2 to Kit Kat 4.4.2 when i played some video in the internet or either in gallery the screen become so disturbing many colors flashing and the alignment of the screen is dislocated.but if i restart my phone it will restore again playing videos normally but after a few days the video playing disturbance happen again.

      Please Help me..

  26. Tiff says

    I downloaded the 4.4.2 earlier today but I didn’t experienced any problems. My S4 works normally fine. And I didn’t lost any contacts or apps.

  27. Kuljinder says

    Too bad maybe the worst update ever.. Black Lock screen, Wifi interference, moving inbetween apps slow and poor battery life..
    Hope we get a patch release soon to fix all this.

  28. David says

    i cant even find my telco. It auto deselect my telco, auto deselect my network mode, auto deselect my mobile data!!!! I think I will auto deselect android…
    i now have a dead smart phone….even when my telco is kind enough to change a new SIM card for free.

  29. olimpia2004 says

    Since update to 4.4.2 I can’t switch the language from the spacebar like before… wtf??!!

  30. Kuljinder says

    one thing out of the blue worked for me and my phone is functioning like it was before the upgrade. Not sure if what i did that helped or was something else..

    So as usual my phone was getting froze here are there after the upgrade, I removed the battery when my phone was froze and put it back, while booting it shows updating 8/8 apps maybe the apps which went missing in initial upgrade but phone really took long to boot almost 20min and was completely froze for another 10 min after the boot.
    But now don’t have those issues anymore Wifi, Black screen & slowness not there anymore..

  31. John Willits says

    I have a fix for anyone experiencing the horrible battery performance (high drain, even when idle) after the android 4.4.2 update. Just restart your phone into recovery mode (hold home, power, vol up) and clear your cache. This completely fixed the issue for my Galaxy S4!

  32. Gibs Mactaggart says

    after update, lost apps, data usage through the roof, new apps i dont want or need, email account wont sync/update,camera icon now on home lock screen, ruined a good phone chaps please do something to fix or you’ll certainly be losing my custom – regrettable but true as I cant be doing with the hassle

  33. Tracy says

    I used to be able to type the persons name I wanted to text in the “recipient” box and the contact names would appear from my list – not anymore. The contacts are there when I check the actual list but not from the text window…? Autosync is on and not seems all other items on forums I find arent related – anyone else having this or have any ideas please —

  34. Josephine says

    The new update sucks, I can’t use my 4g anymore, can’t text ppl when im without wifi. The update also deletes my apps, the battery and wifi bar is white now which is horrible! And my keyboard is having problems, regret updating to 4.4.2

  35. Flavio Figueroa says

    After I updated to 4.4.2 my phone has gone super slow, I also have the black lock screen and I have a problem that’s not listed, I can’t play any video or music because my phone freeze

  36. sarahd123 says

    My contacts wont get past the ‘updating contacts’ screen, any advice on how I can fix this?

  37. Celtz says

    Hai i have problem with my stock clock widget. It doesnt sync with yhe phone clock.l i have tried to install the 3rd party clock. The problem still the same.

    Need help with this

    Ps. I have done reset and delete phone

  38. Jochen says

    I have the same problem as Lucas, but Eric’s solutation doesn’t help me, because in the data usage menu I can’t find the bottom to activate the master-synchronisation.

  39. Eric says

    I used to love my S4. Now I hate it. I wish I would have seen this forum before updating. I can’t believe that Samsung released such crap!

  40. Lisa says

    Anyone having trouble with their camera? Mine wouldn’t focus for days last week – I had to dump all my apps to see if one was corrupt, nope; did a full reset, nothing. Went into a best buy for the Samsung experience desk and randomly it started to focus without anything being done. Then after 2 days it stopped working again. Tonight it’s back. I have no idea what’s happening but it’s not cool – I can’t count on it to work.

    I’d REALLY appreciate any thoughts on how to get it working again.

    Thanks!

  41. Wendy says

    My clock on home screen is no longer in sync……black lock screen…….can anyone help?

  42. Jenni says

    I did the updated this morning, since the text messages are taking an hour or so to send, apps like facebook & snapchat have stopped working. My screen keeps freezing, my phone will not shut down properly & the settings for sound are not responding. This update has completely ruined my phone & I cannot get anyone on samsung live chat to speak to them about it.

    • duke2 says

      Jenni,
      i also had ALOT of minor issues after the update, i also am NOT happy with the new version.
      but after doing a – factory reset – most of the glitches were sorted.
      before you do your reset, make sure ALL your contacts and so forth are saved onto your SIM.
      REMOVE SIM + SD card before the reset.
      make a list of all the APPs, you will need to re-install them.
      SEE your APPs list on google play, quickest way to re-install.
      if you arent sure how to save the basics, then avoid a factory reset.

  43. Olaf says

    after update to KitCat my S4 does not take a charge any longer. Tried different charging cables. Nothing !! Can’t use my phone any longer unless I keep buying new battery. Please help !!

    • Matt says

      Same here! I haven’t seen any more complaints about this. My older samsung chargers would fully charge my galaxy s4 with no problems. Now I can only charge it with the white charger that came with it, but ONLY if it’s plugged into a wall. Can no longer charge at work from my computer… Any fixes for this?

  44. Jon says

    I have just updated cannot see any improvements except a load of new apps have appeared which I don’t really want or need!The update has only caused problems. Firstly, lost all my apps which is now fixed, email master sync was disabled which I have now fixed also. However I still have 2 major issues one is I have lost all my phone numbers that were manually entered in the outlook and two the battery life has reduced considerably. Can anyone help to get my phone numbers back??

  45. S4_phil says

    I don’t trust my S4 any more. The locking up and the battery draining within 3 hours with everything off make me worried it won’t be there for me when I need it. Old iPhone 4 taken out of retirement. This happened after the update …. No new apps installed. 😢😢😢😢

  46. cd1971 says

    I have 2 email accounts loaded, (personal & work) my work email shows as loading emails, it’s been like this for hours..I swapped from Iphone as I had problems with IOS, I was under the impression Android was different, they’re both the same..what was so wrong with the previous version?

  47. Lewis says

    What an absolute night this phone/update is…. I’ve lost ALL my contacts all my photos….everything basically ….spent a whole day trying to turn the damn phone on …only to be taken to some sort of safe screen setting which reminded me of DOS !!! Some how after countless restarts managed to get my phone working again so thus I began the process of setting up and trying to recover what I could…two hours latter after re installing a few apps including the national rail app it crashed again! …. I have no confidence in this product now (software) can’t wait to return to the iPhone.

    • Jon says

      I just phoned up Samsung about lost contacts/numbers they said there was nothing you can do to get them back. I added the number before into microsoft exchange active by editing the contact as there was already an email address for the contact on my phone but since the update only the email address shows up. any idea how to retrieve these numbers?? this is major inconvenience which will cost me a lot of time and money.

      I too will be returning back to IPhone after this but unfortunately still have more than a year on the contract!!! I was having a couple of issues with my iphone before but the Samsung has caused me major trouble from the start – should have returned it 1st day I bought it.

  48. elgjc3 says

    Regarding my earlier comment about loss of GLONASS reception I did get the following reply from Samsung UK after initially being told there was no known problem:

    “There are a number of people experiencing the same issue with their phones after the last update.

    Samsung are not aware of any reason at this moment as to why there is no access to that particular satilite [sic] system on the GPS. The GPS seems to be working fine otherwise.

    This issue is currently being looked in to and hopefully we will have an answer or resolution shortly.”

    It looks like I’ll need to wait for new firmware…

  49. Mark Butterworth says

    I’ve been having WiFi issue with this new version 4.4.2 and the previous version, but now seems worse.

    No other device in the home has WiFi issues.

    The S4 stops using WiFi randomly. When attempting to connect again I have to enter the WiFi password but it just says Wifi connection failed.

    The only way to fix this is to restart or turn on/off airplane mode. Then it connects straight away with the saved connection – no need to enter the password.

    I wish there was a log somewhere I could debug this.

  50. Dana B says

    I cannot get e-mail programs to work, Standard e-mail quit connecting to server, deleted the accounts at the request of AT&T tech support and cannot get the accounts set back up, downloaded Blue Mail & K-9 and could not get them to connect to server with either account, AT&T gave me a case number and said they will call me in a week! THIS SUCKS!

  51. evert says

    The main problem that I am dealing with after the update is the automatic word suggestions working completely differently from before the update. I have found that I have to input more letters than before to get the suggested word coming up

  52. sonam says

    In my galaxy S4 before the update I had the option to hide the apps.. now that option is not there… need help! Any fix regarding it?

  53. alenico says

    this update is just a major mess up! my s4 was working like a charm, after update i lost most of my applications, the contact list is syncd however when I receive a call it does display only the phone number not a contact name, even if old contact.. the rest of the issues I’m discovering step by step. I was hesitant to run the update, postponed for few days but couldn’t get around it and here I am.. so upset!!

  54. JULIE says

    I CANNOT CHANGE THE NUMBER OF EMAILS MY GS4 LOADS AND IT”S LOADING ALL MY EMAILS. I USE @ ACCTS ON HERE AND NOW MY PHONE LOADS OVER 4000 EMAILS. ITS USING A LOT OF MY DATA SPACE ON MY PHONE AND I CANNOT FIX IT ANYWHERE. I USED TO BE ABLE TO CONTROL HOW MANY IOT LOADS AND NOW NO WHERE TO BE FOUND IN MY SETTINGS….THIS IS BEYOND ANNOYING. NOT TO MENTION THE DELAY IN SWITCHING BETWEEN APPS.

    • pricelesslifeforless says

      I am having the exact same problem Julie! since the update my phone has been crazy, but specifically in my trying to fix my email from not syncing..I altered the number of emails that come into my email on my phone..now it brings in 1,000s…and i’ve exceeded 4G of data in 8 days…when I normally share 2G with my husband no problem..I’m so frustrated. AT&T store said to call tech support..and tech support said to go to the store!

  55. JULIE says

    i alos lost my contacts that were synced with facebook and i cannot figure out how to LINK them back together…I HATE THIS UPDATE!!!!!!!!!!!!!!!!!!!

  56. m says

    I’m having problems selecting form elements? Is anyone else having ths issue? I can’t find this documented anywhere

  57. Al says

    My e-mail problem is a bit different from what everyone else describes – the 4.4.2 update seems to have corrupted my server settings. I am supporting 3 different e-mail accounts with the native e-mail application, and was able to get some of them to work by re-entering the username and password info – however, one account does not let me edit the username, and is no longer able to receive e-mails, whether by manual or auto sync.

  58. PigSticker says

    Regarding apps going missing, I noticed I’d lost a few so re-installed some of them and found I couldn’t remember all them (probably means I didn’t actually need those ones). However when I next rebooted my phone it started doing more update processes and after those the apps had all re-appeared. There was no message after the initial update to say that it needed an additional reboot.

    The biggest problem I have now is with the SMS client. Sometimes messages just don’t send, they sit there for a while before eventually failing. Rebooting the phone fixes the problem and I am then able to ‘resend’ the failed messages but it’s only temporary and at some point I will get another failure and have to reboot again, anyone else seeing this problem?

    • Gibbs says

      I am having the same problem with sending text messages. Some times they go through and sometimes they do not. Been on line with Verizon for a week and several support techs and they have tried all methods to fix the issue but have not yet come up with a fix! Everything was working just fine BEFORE the update! Sorry I updated it.

  59. Kizzyk says

    Someone please help.. Since the update my s4 won’t load any of my gallery and if it does it consequently freezes, and shits itself down and restarts:( I can’t even get into it to make sure I save the pics and vids elsewhere.. Anyone got. Any tips..

  60. Dolly Dazzle says

    Oh why did I allow to this update…. a nightmare. My phone seems to have switched itself off twice whilst I am taking a call, the screen has gone black at least 4 times a day. and I cannot pick up an incoming call when this happens or even switch the handset off, only way I can get into it again is to remove the battery and replace it, then switch the handset on. My screen also freezes and I am unable to access the menu until I switch it off and restart. There is also a time delay on touching the icons to where I want to go on the phone. I have reset my factory settings three times now, I have removed the sim, I have removed the battery numerous times and I have also carried out all the handy hints and advice found online. I have spoken with Samsung direct who are aware of this issue but have yet to create a new update to eliminate the issues that their customers are facing. Advice to me today is that I have to take my handset into a local recommended repair dealer to assess the handset’s software. I had a perfect working handset until last Sunday evening when a little box flashed up telling me to update to new software. Aaarrrrrrgggggghhhhhhh! Any other suggestions will be much appreciated!

  61. Jon says

    along with losing all my phone numbers which SAMSUNG said there is no way of getting back. my phone now continues to turn off all the time and the screen freezes etc. along with the really bad battery life

  62. Ged Q says

    Been having all the above problems.Removed my micro SD card and phone has been back to normal self and seems even faster Or was it just that the phone was so slow with new update

  63. ebarnes12 says

    Just face it.. This firmware update SUCKS!!! It locks up, constantly have to reboot it because the homes screen locks…..it is just a poor update. My advice, return it to factory default and live with it the way it was (of course you loose are your crap, have to try to back up, reinstall, etc.) or get a new phone if you want more features…this thing is a buggy hog.

  64. Johny says

    This is how ai solved the e-mail sync issues: enter the data connections menu and check the APNs defined there. I found the following: internet, wap and mms. By default, the 4.4.2 Android puts as primary APN the wap connection and this is why the e-mail doesn’t sync. Now simply delete the wap APN and restart the phone. Eventually delete all APNs and request again from the mobile carrier the automatic setup (normally by calling *100#). It should work now
    Good luck!

    • elgjc3 says

      Has anyone been brave enough to update the firmware to I9505XXUFNC8 to see which of these issues has been resolved and what new ones have been introduced?

      • xenam says

        I did the update yesterday but hasn’t resolved any if my issues. Couldn’t even run, play music and use Mapmyrun tonight without it crashing 3 miles in!!

      • elgjc3 says

        I went for it and it hasn’t sorted the GLONASS issue out. I guess I’ll have to wait for Samsung to push out 4.4.3, whenever that might be…

  65. Danielle says

    Totally annoyed can not watch anything on you tube no do my snap chat videos work !!! Needs sorting any one else having problems with this and any ideas on how to fix it since Samsung are just avoiding everyones issues thanks in advance

  66. mena says

    Hi. Thank you for the helpful article. I am having basically ALL of the issues you listed.

    For email…I do not have anything regarding sync under data usage.

    I used to keep the function on so that when I opened it, I would press sync and refresh it then. And my main account I would have set to receive them instantly (I guess that’s ‘push’). I’ve tried every setting I think and cannot check my email.

    Any further suggestions?

    THANKS!

  67. Rebecca says

    My email won’t sync unless I’m on Wifi. I tried Erik’s fix, but it still won’t sync my Gmail or Comcast or Outlook exchange email accounts. I have a Galaxy S5 and it worked for awhile, but no longer.

  68. Rebecca says

    An ATT rep advised me to put my phone in airplane mode, power down completely, turn it back on, and turn off the airplane mode. This fixed my email sync issues with my Gmail and Comcast accounts. It did not fix my microsoft exchange which still only syncs on Wifi. I have MobileIron working with my Outlook Exchange account, so there may be a software conflict. I will have to try to reset to factory settings and see if that fixes it.

  69. Completely irritated says

    Before the update, the phone literally crashed my sd card. I’ve had continual problems with receiving phone calls, voicemail, txt msgs just to name a few. Then with this update, I had all of my applications deleted, even my google play store, my wifi will no longer connect, every time I get a txt msg my phone will not turn on when I press the power button. I am boycotting samsung from now on and will be turning in this piece of junk to get something else.

  70. Gwen says

    I downloaded the 4.4.2 update and lost my contact app and phone app can’t dial any numbers.

  71. Caroline says

    I downloaded the update this morning and since then, my phone will not send text messages. I can receive them, but not send. It’s also running very slowly as reported by many others above. Any ideas as to how I could fix the problem of not sending text messages?

  72. Susan Viemeister says

    I also have had battery life issues since the upgrade. I used to get almost two days before I had to charge the battery. Now it’s less than three hours. My email stopped syncing last month for a weekend, then started working again. Once again it stopped syncing yesterday, master sync is on, set to auto sync. I also have the other issues with video, locked screen, etc the phone was great until the 4.4.2 update. Now I hate it.

  73. G. says

    I have as spigen slim armor view used on a Samsung s4. After upgrading to 4.4.2 kit kat the home button no longer works when the case is closed where it worked fine before the upgrade. It works when the case is opened. Any ideas?

    • elgjc3 says

      I have the same problem. Here is the reply I received from Spigen on this.

      “Regarding the home button issue, Samsung decided to release the update disabling the home button feature because many people were experiencing battery draining from the button being constantly pressed unintentionally (pockets, bags, etc).
      The Samsung S View does not have a button on their case. When they did not disable the home button feature, the cases pressed on the home buttons and the Phone kept turning on.
      For better user compatibility with their case, they disabled the home button on the S-View function to conserve battery life.
      I apologize for this inconvenience.”

  74. Ramy says

    Guys! get an iPhone. I was an iPhone user and I felt board so I decided to buy a used Galaxy S4 for a change. Unfortunately it came with 4.4.2 which sucks. I’ll probably go back to iPhone once apple releases iPhone 6 or even beofre that.

    Any body knows how to role back to 4.3?

    Thanks,

  75. rustynet says

    Samsung S4 with Comcast email: email link broken, and advice above (“a good start”) wasn’t a good start. Other thoughts? Essentially, I use my phone just for email so this is like waking up after the 2:14 a.m. update to find that it’s been turned into a muffin. I wonder: does Samsung monitor sites like this? Does it care?

  76. J.P. says

    Since the update none of my video apps have been working(Netflix/YouTube). Wi Fi or just normal 4G service I just get error messages.

  77. Jon says

    My phone downloaded update about 4 days ago. Lost color on battery icon, battery drained rapidly, battery stopped charging, etc……Verizon/Samsung tech level II said the upgrade ruined my “new” phone. It happened to “MANY MANY” people’s phones. I finally got the tech to admit to it – barely (they don’t want us to know how many phones they “fried”). Now I have to receive a “refurbished” phone. They should have to buy us “NEW” phones, mine was only 6 mos. old, worked perfectly, I loved it. Now, because of them, it is a paper weight, and they don’t give a shit. I was on the phone with them for hours and they refused any method to get me a “new” phone.

    There should be some kind of “class action” remedy to stop large corporations from doing this to honest, good paying customers. If “I” fuked up my phone I expect a refurbished one, but when they do it, I expect a “new” one.

  78. Greg says

    For me, the e-mail won’t sync anymore. All my settings show that my Galaxy S4 (service w/Verizon) will sync (all icons lit and check boxes checked). If I have 20 e-mails and I read all 20 on my phone, all go gray and the number at top disappears. If I read all 20 on my computer, exit, press the SYNC button on my phone, all 20 still show as unread on my phone. This didn’t happen until the latest operating system update on the phone.

  79. OverYonderField says

    After upgrade, battery drains from 100% to 54% overnight. Can drain to 30% in a couple hours if used for anything (not including GPS, which has always drained it fast). The funny thing is that the upgrade put Twitter in the notifications bar and had it checking for updates; same with GroupMe — in the notifications bar and set to vibrate, etc. I rarely use these service so I had set everything to NOT notify me; resetting the apps did not fix the battery drain so I removed the apps entirely and will reload, but I doubt that’s the source of the problem.

  80. Tonia says

    My husband and I both did the update. His is fine. Mine, lost my apps, and have poor service. Even places that i had 4GLTE before with a full tower. ANd of course i called 4 days after my warranty was up. ATT won’t help me out. So now i am stuck with a very expensive calculator.

    • Will says

      I’ve lost all 4G and LTE service. Used to have it all the time and it the phone was lightning quick with data, GPS, Email. Now the only mobile network setting is “CDMA” (only). When I switch to CDMA/LTE I don’t even get 3G service. Have the wireless issue too where it disconnects when it sleeps, gets unstable signal even though I’m within arms length of the wireless router.

      Had the email sync issue, as well, but that has since been corrected (at least on mine). I didn’t get this advertised “Snapdragon” 4G LTE device so I could trundle around in 2G-3G.

      This phone was awesome when I got it and this KitKat update has singlehandedly ruined it. If I go in for service and they offer me a refurbished phone (just got the Galaxy S4 in Feb) I’ll switch to iPhone just to spite them…And whoever posted above that there should be a class action suit for these companies handing out re-treads when they are at fault for the phones malfunction I wholeheartedly agree.

  81. Kody says

    I am having a lot if of issues since this update came out. The battery life is the biggest issue. I have to charge it twice a day which is very un handy. WiFi is broken/unresponsive at times. Same goes for the 3G data. Email sync and all other syncs were not working. I fixed them, but still randomly turn off. My phone will randomly turn off and the galaxy s 4 symbol comes back up and it’s fine. The phone is very SLOW. Being tired of dealing with all these problems, I will be gladly switching to the iPhone 5s next month.

  82. Dawn Stewart says

    Galaxy S4. 19505. Please can anyone help! After the update I can no longer use the ‘zoom’ button for the camera, it states…cannot be used in this mode. I’ve tried all the modes but still no joy. It has rendered my camera nigh on useless.

  83. tine says

    I have samsung tablet, since the last update, I can’t play any of my videos. The video player app is not working, everytime I open it, there’s an error.

  84. Asad says

    After updating to 4.4.2 if i connect it to the charger then it Automatically swich on…what’s the solution way to fix it please…!!

  85. Lisa says

    This update is horrible.. Drains battery so fast always changing this phone now. My major problems are when sending text messages I get failed… Have to shut down the phone and when I turn it back on I have to resend the text message. I can be texting back and forth and then all of a sudden won’t send and I have full bars. Anyone else having this problem? Never happened before the update. Also I can no longer take videos and send them via text or email. so annoying.. Left my iPhone 5 for s4 and now having these problems.. Samsung needs to release fixes ASAP to fix these problems like Apple does or they are not gonna be #1 for long .

    • Brian Longo says

      I get the same thing (and it’s frustrating as hell), but I found that simply turning on then turning off Airplane Mode will reset the connection. It’s a hassle, but at least you don’t need to reboot your phone.

      Also, it seems to generally happen when I go from a 4G network to a 3G network – almost like the phone gets confused and cannot correctly negotiate with 3G.

  86. GG in San Diego says

    HELLLLLLLLLLLLLLP! My Samsung galaxy s4 started sending my husband and me photos from my photo album to our email addresses. . . at 4:03 am the last few mornings. What the #@%$ is going on???

  87. tomi says

    I loved my galaxy s4 before the update. After the update, I had black screen, battery drain, overheating and had to take my battery out every time my phone went to sleep. I found a fix to turn off location settings, which worked and all of my problems went away but I drive a lot and need my gps, any suggestions? I can’t get help because two days after I bought my phone, I dropped it and have a small crack in the screen..so no warranty Coverage. My phone worked great for the last 4 months before the update, but of course Verizon and Samsung say the problem is because of the small crack in.my screen and the problems occurring after the update are coincidental. Any advice is welcome

    • duke2 says

      i along with many others, bought the samsung S4 because we liked its features. i wonder if we as buyers have any legal ground to ask for any form of compensation from the hoodlums who have destroyed our acquirements ?
      because these people have sold us one thing and we have ended up with something that alot of people are unhappy with. we didnt change or customise the units by our own free will.
      it was forced upon us.

  88. Eric says

    IT SUCKS…JUST ABSOLUTELY SUCKS! I cannot believe they would release a firmware upgrade this bad. with all these phones it is always you have to navigate from the best of the worst. frustrating.

  89. Jetro says

    By reading all of the complaints I think I must be the only one with no problems as I upgraded a few days ago and have no issues at all batery life if even better and also have a S4

    • Mash says

      I also have had no “real” problems like the ones that everyone is complaining about. My only issue was that the new update disabled the front button on my phone when my Spigen S-view case was closed (a mild annoyance). In the meanwhile the hinge has broke on my cover so I no longer use it which means I have nothing to complain about:)

  90. Bob says

    I updated my Samsung Galaxy Note 2 and email stopped working. I could send but not receive. My carrier tried to help and the problem got worse. then I couldn’t receive or send, I reconfigured all my email settings correctly, nothing. The Carrier said they couldn’t help anymore and referred me to Samsung support, Samsung tried and finally said that I need to back up everything and do a factory reset. I did a full factory reset and tried to set up the email account again, and, nothing works! I’ve gone into data usage and made sure Auto sync data is checked. I’ve been fooling around with this for 6 hours now. Argh!

  91. Ron says

    After the update I no longer receive an audible alert for incoming text messages (although the screen does light up), & the text does not scroll at the top. I have been through all the setting features for sound and for the text to scroll. Any ideas on how to fix?

  92. amanda says

    I get disconnected from Wifi and can rarely ever log back into it at work. But when I do get on wifi at work, I can get on social media, I just can’t send or even receive text messages or phone calls until I am off of work and in my car! I have been having to restart it every single freaking day just to get any missed messages and phone calls and to send anything! It’s incredibly infuriating!

  93. Bob says

    4.4.2 update completely screwed up my S4. Gmail does not sync, no notifications, when on wifi if wifi has no access to internet it does not switch to 4G. It’s a shame on Google to have released this update without proper testing.

  94. ken mortensen says

    My wife and I bought a Galaxy S4 each. When I enter contacts on my phone, they also go into her phone! So then she deletes them and mine are deleted also. I have tried turning off everything connecting my phone to any outside system without any success. The process does not work in reverse and I don’t get any of her contacts on my phone. Anyone out there can help stop this annoying fault?

  95. John says

    When trying to make phone calls or send text messages my phone must be powered off and back on before the text or call will go through. It is a daily occurrence and sometimes restart is required after each text or phone call. Sometimes the restart is not required for several hours. Carrier changed the SIM card but that didn’t help.

  96. tony says

    After the 4.4.2 update from hell i would sometimes intermittently loose connectivity. At first I would have to restart the phone. Now I put it in airplane mode and immediately take it off airplane mode and it starts working again. It is amazing that Samsung is completely ignoring this problem!

  97. Myra says

    My samsung S4 worked great the first year I had it……………until I did that dreaded update. Now I absolutely hate it. Only works when it wants to and not dependable at all. Was diagnosed with cancer a few months ago and have this stinkin phone now that works part time. Have not had much help from T-Mobile, they are denying that it is a software update issue. I’ve missed phones, text messages, black screens, you name it. It is incredibly frustrating and I am VERY disappointed in both Samsung and and T-Mobile!!!

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