3 Common PS4 Problems and How to Fix Them

Every new game console comes with a break in period and in the past several months gamers discovered a number of PS4 problems that interrupt gameplay.

As millions of owners plug in the PS4 and start playing, some experience PS4 problems that cause the console to be unplayable for a period of time. It’s not surprising that there are some issues to iron out in a new console. There are also a number of Xbox One problems frustrating gamers that buy the competing console.

A new report shares the most common PS4 problems and offers suggestions on how to fix these issues to get back to gaming on the PlayStation 4. Fixya is a community driven website that lets users get help fixing problems with devices like the PS4 and many others.

PS4 Turning Off

The most common PS4 problem from this report is that the PS4 turns off randomly while gamers are using the console. This may also appear alongside the console not turning on when the owner pushes the power button.

A common PS4 problem is the console randomly turning off.

A common PS4 problem is the console randomly turning off.

If this PS4 problem is taking place users will see a blinking blue light or blinking red light on the console instead of a white light. This issue first appeared in November, and Sony soon offered a collection of fixes for this PS4 problem, including an option to get a replacement if none of them work. From what we can tell this issue is mostly past, but if you have this problem you should.

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  • Check the HDMI cable
  • Check the hard drive
  • Make sure the PS4 is ventilated

Sony offers a troubleshooting guide for this problem. If all else fails contact Sony for a replacement PS4.

PS4 Audio Video Problems

Another common PS4 problem relates to audio and video. The report outlines complaints of PS4 audio missing, video missing or both missing. The PS4 connects with a HDMI cable that carries audio and video and an optical cable that carries audio only. If users are not seeing or hearing the PS4, it is likely that a connection is set up wrong.

Check your cables and the HDMI port to fix this PS4 problem.

Check your cables and the HDMI port to fix this PS4 problem.

If you are experiencing this PS4 problem, here are the steps you should take.

  1. Make Sure the HDMI cable is flush and not held out by a small piece of metal.
  2. Try a new HDMI cable
  3. Try a new HDTV

If the system works on a new HDTV you should go to the Settings -> Sound and Screen -> manually set the video output for the TV you want  to use. Turn the console off and move it back to the other HDTV and start playing.

If there is a small piece of metal preventing the HDMI cable from plugging in all the way, bend it down slightly for a tighter fit or contact Sony to discuss an exchange.

PS4 Freezing

Some users report the PS4 freezes while playing games. This can lead to lost progress and plenty of frustration for gamers. This is a common problem, but does not appear to be widespread. There are two main things users should do if this happens.

The first thing to do is look for any PS4 updates. Sony periodically releases new software for the PS4 that fixes bugs and performance issues. This could fix PS4 freezing for many users that may have skipped an update.

If the PS4 freezes after playing it for extended periods make sure it is not overheating. If it is in an enclosed entertainment center or it is not on a smooth surface it may be overheating. If this is the case moving the PS4 to a more open area could prevent freezing during long gameplay sessions.

If you still have PS4 problems, contacting support is the best option.

If you still have PS4 problems contacting support is the best option, but hopefully these solutions save you time.

For users who cannot fix these or other PS4 Problems, Sony Support is the next stop. The PS4 is only months old, so any issues not caused by abuse or accidents should be covered under the included warranty. Users can talk to support on chat or by phone with an average wait of 15 minutes on the phone or no wait on chat at this time.

Comments

  1. Tom R says

    Had my PS4 since launch, not had one single issue with it, in fact absolutely loving it’s super slick experience and all the great games, and the great free games on PlayStation Plus.

  2. Shindzz says

    I love the way one can use the PS4 to dry their hair, if a hair dryer is unavailable, lol.

  3. dave says

    my ps4 is saying there is an error in the system software. it saying conneect the dualshock4 using the usb cable, and then press the ps button. can anyone help me with this problem please

  4. michelle harvey says

    my son has a ps4 it has been fine until today it just wont turn on the blue light flashers then goes off can any1 help me please

  5. Leon says

    I got my ps4 the 1st day it came out and it is great but when I want to watch a game trailer or a preview Of any movie or game the video has always skiped or pause For like 30sec – over a min and play again for like 10 sec and pause again for 30sec – over a min and play for 10 -30sec then pause again . It does it for the hole preview or trailer im wanting to watch. Every time.but I can watch Netflix or rent a movie from the PlayStation store with no problems .but if I want to watch the preview of movie before I rent it , it will pause off and on the hole time. Help me please

  6. abdalla fawzi says

    hi, my name is abdalla-fawzi, from sudan, my problem is that i have an old tv (panasonic) and its not compatipl with ps4 and i cant connect it to the tv , is there any cables that i can buy it to fix the problem

  7. Scott says

    Your “fix” for the power off issue is completely inaccurate. Mine didn’t today and will not power on again. I looked at the Sony website and the forums and there are tens of thousands of people having the same problem. I spoke to a Sony rep on chat and I have to send it in. My feeling as having experience in this area is it is a faulty power supply. You may want to do more research on issues and fixes before writing an article with such misinformation.

  8. Kim says

    I just got a used ps4 for my son. The problem is, when i turn it on it goes to dualshock 4 wireless controller connected. Who is using the controller? Then under that is two options, new player and the other player, who this used to belong to! When i click on either one, the only other thing that comes up is, press the ps button to use the controller! I can’t get it to do anything but those two things. I can’t get it to do a factory reset because it won’t allow me to get out of the first part of safe mode! I’ve shut it down properly, unplugged and plugged in, everything i can possibly think of! I ordered a new controller and it’s arriving Tues morning, if that’s not the problem.. I have geek squad coming Tues afternoon! If they can’t fix the problem, they don’t charge, which is great and fair! It’s still $100.00 though, if they fix it! If anyone out there can help me and knows what it might be and can explain what to do..my son and i, would be soooo grateful??? Plesas help us??

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