Assassin’s Creed Unity Problems Stack Up as Ubisoft Steps Up

With Assassin’s Creed Unity problems stacking up on a scale as grand as Notre’ Dame and polices forced on reviewers taking a toll on its image, Ubisoft, developers of Assassin’s Creed Unity for the Xbox One and PS4, is looking to get out ahead of the crisis before it damages its reputation permanently.

The first part of the way Ubisoft hopes to deal with Assassin’s Creed Unity problems ironically has almost nothing to do with the game itself. Ubisoft seems to have recognized that the first big problem it has is public relations. To that end, yesterday the company revealed the Assassin’s Creed Unity Live Updates Blog. It’ll be this blog that allows Ubisoft to give real-time updates about what’s going on to fix all of those Assassin’s Creed Unity problems.


A screenshot of a character missing his face in Assassin's Creed Unity, posted to IGN.

A screenshot of a character missing his face in Assassin’s Creed Unity, posted to IGN.

“We’ve created this Live Updates Blog to provide consistent updates on what the team is working on fixing in real time and most importantly, to communicate directly with you,” the blog’s first post says. That post also contained a link to the game’s support forums and different social media channels. Comments are turned on so that people can provide feedback through the blog as well. That first post got more than 30 comments.

A second post added today gives some more guidance on the Assassin’s Creed Unity problems the development team is working to address immediately. According to Ubisoft it’s working on a title update to address the major issues in the game already. Those issues addressed in an upcoming patch include Arno – the game’s title character – falling through the ground, game crashing when co-op mode is turned on, players getting stuck in carts and a delay affecting how quickly the game starts. This first update won’t address the frame rate issues, but Ubisoft says it has plans to deal with frame rate issues, graphics issues, co-operative play issues and Helix Credits in general. Helix Credit are the microtransactional system that’s built into Assassin’s Creed Unity. Some players believe Ubisoft went a step too far in trying to make money from users who’d already spent at least $60 on the game.


The blog post also notes that Assassin’s Creed Unity already had a title update the moment it became available on store shelves. Users are also invited to leave a comment about any questions they have. In the thirty minutes GottaBeMobile was looking at the blog post more than 30 comments rolled in. More than 1300 comments have been left on that post so far.


Assassin’s Creed Unity was supposed to be a slam dunk, a big reason to buy an Xbox One or PS4 gaming console this holiday season. Ubisoft Montreal revamped a lot of core systems so that crowds were more dynamic and the city of Paris, France would feel like a living breathing metropolis. Players can climb up and down buildings with relative ease. Unfortunately, Assassin’s Creed Unity problems dominated reviews and headlines. One report said that while Paris was beautiful, the frame rate dropped into the single digits in some places, making the game unplayable. Other buyers have reported dropping through the game’s terrain multiple times. A particularly strange bug actually shows in-game characters clothing, eyes, much and hair without their face. Assassin’s Creed Unity is one of the few new video games launching on the Xbox One and PS4 exclusively. The game should have boosted console sales and upgrades from those who have an Xbox 360 and PS3.

Read: Assassin’s Creed Unity Problems Plague Release

Ubisoft hasn’t said when this second patch to fix Assassin’s Creed Unity problems will arrive for everyone. When the update does arrive users should get it immediately if they have the game installed already. Those who haven’t installed the game on their Xbox One or PS4 yet will need to download it once they do. Assassin’s Creed Unity costs $60 from the Xbox Store, PlayStation Store and retailers like GameStop.