Android 5.0 Lollipop Problems Plague Nexus Users

Android 5.0 Lollipop is delivering new features, enhancements and bug fixes to Nexus 5, Nexus 4, Nexus 7, and Nexus 10 users but it also looks like the update is bringing Android 5.0 Lollipop problems to owners of old Nexus smartphones and tablets and to owners of Google’s new Nexus devices, the Nexus 6 and the Nexus 9.

Just about a month ago, Google announced a number of new products including a Nexus 6 smartphone from Motorola, a Nexus 9 tablet from HTC, and an Android 5.0 Lollipop update for the Nexus 4, Nexus 7, Nexus 10, and Nexus 5. It also confirmed Android 5.0 Lollipop for its stable of Google Play Edition devices. At the time, the company said that the updates would begin rolling out in the “coming weeks” though it failed to elaborate.


Last week, Google’s Nexus Android 5.0 Lollipop release date arrived for select Nexus users including owners of the Nexus 5, Nexus 4, Nexus 10 and Nexus 7. The update, one of the biggest in the history of the Android operating system, takes Nexus users from Android 4.4.4 KitKat to Android 5.0 Lollipop and it delivers a number of new features including the update’s new Material Design, bug fixes and an assortment of enhancements. It also appears to have brought Android 5.0 Lollipop problems to various Nexus users.


Nexus Android 5.0 Lollipop problems started emerging last week though at the time, most complaints were from Nexus users who sideloaded the upgraded ahead of the OTA. Sideloading always has the potential to cause issues and those that didn’t take proper precautions ran into some problems after manually installing the software.


At the time, we noted that Android 5.0 Lollipop problems were almost certainly going to pick up in the days, and weeks, after the initial arrival. Google’s Android update roll outs are slow and typically take a week or more to roll out to everyone. In the past few days, we’ve started to see Google’s Nexus Android 5.0 roll outs hit a larger number of users which has lead to a larger number of complaints about Nexus Android 5.0 Lollipop problems.


Major Android 5.0 Lollipop issues have been discovered lurking about in the days after the update’s release. Android Police discovered two Android 5.0 bugs affecting Nexus users including one wherein the app switcher shows off a random card when a user clears them all and another that’s affecting the Nexus 9. The Nexus 9 problem is particularly troublesome because it relates to the OK Google Everywhere voice recognition. The feature apparently doesn’t work except on the home screen and no temporary fixes have been discovered.

According to Myce, a serious SMS bug is affecting owners of the Nexus 4, Nexus 5, and Nexus 6. The bug is affecting certain mobile carriers including and it prevents users from sending SMS messages. Dutch publication Tweakers claims that Google’s halted the updates that are affected by this bug and that the roll outs will continue once it is fixed.



Nexus 7, Nexus 4, Nexus 5, Nexus 6, Nexus 10, and Nexus 9 users have also taken to Google’s Nexus Help Forum to complain about a myriad of issues impacting their device after upgrading from Android 4.4 to Android 5.0. Nexus 7 2012 users are complaining about broken video playback and sluggish performance. One Nexus 7 2012 user told Gotta Be Mobile that:

My absolutely stock Nexus is unusable after the OTA yesterday. Google forum is filled with the same complaint. Fixes mentioned in the article apparently don’t do much from the forum responses. Updated last night. Didn’t know to hold off doing so! My nexus closes apps. Facebook only responds for so long before it freezes/closes. Can’t upload some pictures. Will not show all my photos. Cant watch any videos. Terrible!

Nexus 5 users are complaining about battery drain and charging issues, neither of which we’ve seen on our Nexus 5 with Android 5.0 Lollipop on board, Google Now is apparently crashing and freezing for a number of Nexus users, users are reporting issues with syncing after downloading the new update, we’re seeing the usual assortment of Wi-Fi issues, problems with sound, issues with Contacts, and more. This is just the tip of the iceberg. Google’s forums are literally flooded with complaints about its massive upgrade.


While some of these threads contain possible fixes, many others don’t and it could take some time before we, and others, discover temporary fixes for the bigger problems affecting Nexus owners. It also may come down to Google. Google’s been known to release bug fixers in the weeks after the initial roll out and while Android 5.0.1 rumors have yet to start, there’s a chance the company will roll out a new update to quell some of the bigger issues ahead of the holidays.

For now, Nexus users affected by Android 5.0 Lollipop problems will need to rely on Google’s product forums, Android forums and the Android community as a whole for solutions to these issues.