Lollipop Problems: What Nexus Users Need to Know Now

As we shift away from Google’s initial Nexus Android 5.0 Lollipop release date, we continue to see new Lollipop problems and fixes emerge for Nexus 4, Nexus 5, Nexus 6, Nexus 7, Nexus 10, and Nexus 9 users. With Android 5.0.1 Lollipop still very relevant and Android 5.0.2 Lollipop on the way, we want to take an updated look at what Nexus users need to know about Android 5.0 Lollipop problems.

In early November, Google started pushing out its new Android 5.0 Lollipop operating system to owners of Nexus smartphones and tablets. Android 5.0 Lollipop is one of the biggest Android updates to date and it delivers a wealth of changes including the new Material Design, tweaks to the camera application, new notifications, a new lock screen, and more. It also, as we’ve learned, delivered Android 5.0 Lollipop problems to Nexus users.


In the days after Android 5.0 Lollipop’s release, owners of Google’s Nexus 5, Nexus 4, Nexus 6, Nexus 10, Nexus 9, and Nexus 7 have complained about an array of Android 5.0 Lollipop problems. And many of those users called for the release of Android 5.0 Lollipop and many users called out for an Android 5.0.1 bug fix update with permanent fixes on board.


Earlier this month, Google pushed out its first Android 5.0 bug fix update titled Android 5.0.1 Lollipop. And while it delivered fixes, it also looks like Google’s new update brought some problems of its own.


Google’s also poised to push out a new Android 5.0.2 update though for the moment, the update is limited to the Nexus 7 2012 Wi-Fi model. Android 5.0.2 Lollipop, like Android 5.0.1 Lollipop, is a small bug fix update aimed at correcting Android 5.0 Lollipop problems.


We continue to get bombarded with complaints and calls for help. Nexus users are struggling on Android 5.0 Lollipop and Android 5.0.1 Lollipop and they want us to know about it. Today, in response, we want to outline the situation for as many people as we possibly can. Here, we take a look at Lollipop problems and what Nexus users need to know about them moving forward.

Lollipop Problems Mount for Nexus Users

Its been weeks since Google rolled out its Android 5.0 Lollipop and Android 5.0.1 Lollipop updates. And as the updates hit more Nexus users, complaints continue to hit Google’s Nexus Help Forum. The forum, which provides ample discussion about Android problems, is full of complaints about both of these updates.

Nexus users continue to complain about a variety of Android 5.0 Lollipop problems including battery drain even after moving to Android 5.0.1, constant crashing on the Nexus 4, issues with the home button on the Nexus 7, the usual smattering of Exchange issues, several different types of Wi-Fi problems, bootloop issues, and more. The list goes on and on.

It’s clear that Google’s two publicly released versions of Lollipop, Android 5.0 and Android 5.0.1, are causing issues for some Nexus smartphone and tablet users. Issues are not confined to one single device though we should note that most of the complaints come from Nexus 5, Nexus 4, and Nexus 7 users. Probably because there are a lot of them.



You should not expect these complaints to stop, they never do. Android updates have a funny way of introducing issues weeks, sometimes months, after an upgrade. We’ve seen slow charging issues appear out of thin air on the Nexus 7. We’ve seen SMS problems and camera issues emerge weeks and weeks after installing an update. We’ve even had a Nexus 7 die on us for no apparent reason.

Lollipop problems will likely continue to emerge throughout the course of the next year but it’s important to note that not everyone is having issues with Android 5.0 or Android 5.0.1.

Android 5.0 Problems Aren’t Affecting Everyone

Many Nexus users we’ve spoken to are having solid experiences after making the move to Android 5.0 Lollipop and or Android 5.0.1 Lollipop. We recently reviewed the Android 5.0.1 Lollipop update on the Nexus 7 2013 and Nexus 5 and both updates are performing extremely well in the days after the initial release. This is consistent with the experience other Nexus users are having.

That said, one of the most important things you need to know is that these Nexus Android 5.0 Lollipop problems, while prominent, also appear to be very isolated. There are some system-wide problems on Android 5.0 Lollipop, yes, but Android 5.0.1 Lollipop has not been discovered to have any major problems on board.


Nexus 7 Android 5.0 Lollipop Review Early - 3

We get a ton of email from Nexus users who are scared and panicked about Android 5.0 and Android 5.0.1 Lollipop. There’s really no reason to be. Yes, there’s a potential for problems but if you do your homework ahead of installing the update and you take good care of your device, you’ll probably come out of the process just fine.

There will always be Nexus Android bugs, it’s a fact of life, and it will be up to you to be proactive about limiting them and fixing them if they do happen to show up on your device.

Android 5.0.1 Lollipop Update + Fixes

So, here’s what you can do. If you are on Android 5.0 Lollipop, you’re experiencing problems, and you own a Nexus 5, Nexus 4, Nexus 7 2013, Nexus 10, or Nexus 9, you should probably go ahead and install Android 5.0.1 Lollipop right now. It comes with a ton of fixes for Android 5.0 problems and in our tests, we haven’t discovered anything major wrong with the update.


If you’re not too keen on making a move during the holidays, we suggest taking a look at our fixes for Android 5.0 Lollipop problems. These fixes cover the most common Android 5.0 problems, certainly not all of them, and they’re a good starting point in case you’ve lost your way on Google’s latest operating system. Again, a move to Android 5.0.1 is going to make the most sense for the most people, but if you’re leery, try those fixes first.


Should you encounter any issues with Android 5.0.1, we’ve put together a list of fixes for common Android 5.0.1 Lollipop problems as well. They aren’t much different but they’re worth a look nonetheless.

Android 5.0.2 Lollipop Update + Fixes

If you own a Nexus 7 2012 Wi-Fi and you’re dealing with problems (many of you are), you have two options you need to know about. First, you can go the third-party fix route and take a look at those fixes. We suggest doing that if things are dire.

You can also try sideloading the Android 5.0.2 Lollipop update on your device. Google recently released the Android 5.0.2 update, a bug fixer, for the Nexus 7 2012 Wi-Fi only model though it’s limited to a factory image at the moment. We only recommend doing this if you’re comfortable with the sideloading process. Everyone else should wait for the OTA.


At this point, we don’t know when the OTA will roll out. Google released the factory image on Friday and typically, OTAs start a day or two after the images get posted. So, we could see it roll out in the near future.

Keep in mind, Android 5.0.2 Lollipop comes with its own set of fixes. It also could come with its own set of problems so you Nexus 7 2012 users will want to take your time.

It’s not clear if Android 5.0.2 will be heading to anyone else which means that those of you struggling on Android 5.0.1 Lollipop will need to rely on third-party fixes for the moment. Google’s rumored to have an Android 5.1 Lollipop update in the works for next year but that remains a rumor at this point.