We all tend to beat up on OEMs when they mess things up and discussion forums like ours are fodder for that kind of activity.
So, when I saw GBM forum member rpullon start a topic on not being happy with Tablet PC OEM Motion Computing, I thought it would be interesting to see how this thing turned out. True to form, Motion stepped up, acknowledged, and fixed the situation.
Take a read through and compare the rpullon’s first statment:
Anyone looking at Motion be warned! I own my own computer company and have been in computers for over 12 years. I have never seen such problems as this and I when I do most manufactures have agreed to cross ship a new unit, Motion tech support just insists it has to be sent back in and they will get it right this time.
to this one – just 3 days after posting the above:
… I received my new one today….YIPPPPEEEEE. Back in Business and going again………. Brand New Slate right out of the box…..
Motion Computing has went the distance to make sure I was happy, just took getting the info to the higher ups which could actually authorize the exchange…. Matter of fact so happy, I just sent them a new customer and now we have another slate user in the world.