AT&T Fixes iPhone 5 Pre-Order Bungle

Earlier this week, we told you that at least one customer received an email from AT&T saying that his iPhone 5 pre-order placed last Friday and originally slated to be arriving on September 21st would instead arrive in 14-21 business days. Well, it now looks like AT&T is sending out email retracting the earlier one, saying that it has been able to move the pre-order back to September 21st.

In an new email obtained by Gotta Be Mobile, AT&T says the earlier email which stated that the reader’s iPhone 5 shipping date would be pushed back from September 21st should be disregarded.

AT&T says that it has been able to move up his pre-order from the previously announced 14-21 business days to September 21st, which is the iPhone 5’s release date.

Read: AT&T iPhone 5 Pre-Order Confusion.


It appears that AT&T has rectified the situation for at least one iPhone 5 pre-order.

Here is the full email, which is an automated email sent by AT&T:

Dear [Redacted],

Thank you for your recent iPhone purchase. We are pleased to inform you that we have been able to move your iPhone arrival time up to September 21, 2012.

You may disregard the last iPhone Order Confirmation email from us, which stated that your shipping expectation was 14 to 21 business days.

We appreciate your business and look forward to a continued relationship as an AT&T customer.


Note: This email was auto-generated. Please do not respond.

This is fantastic news for this owner in particular and it bodes well for the hopes of those that either may have received the earlier email proclaiming a new shipping date or those worried that their iPhone 5 pre-order placed last Friday may not arrive on September 21st.

It may be that it fixed his order specifically, given the amount of coverage, but we’re unsure at this point.

Read: My iPhone 5 Pre-Order Nightmare Came True.


It also doesn’t explain why he got the email in the first place. However, it’s looking more and more like it was a mistake on AT&T’s end. Others who may have received something similar may receive a similar email from AT&T soon.

I can confirm that my iPhone 5 pre-order, which is currently in limbo, remains in limbo, and I’m still unsure if I’m going to be getting my pre-order on September 21st or not.

Cheers, Brent!