LG G2 Android 5.0 Lollipop Problems Frustrate Users

The much anticipated LG G2 Android 5.0 Lollipop update is finally here and slowly arriving for more and more owners, but the Android 5.0 Lollipop update is also causing problems for many. The update initially started outside of the US for unlocked devices, and then earlier this month the LG G2 in the US finally received Android 5.0 Lollipop, starting with Verizon.

The LG G2 was LG’s first smartphone with buttons on the back from LG, and it was rather popular when it arrived in late 2013 to take on the Galaxy S4 and other smartphones in its class. And while we’ve been busy talking about the LG G3, or even the lightly rumored LG G4, there are still millions of LG G2 owners waiting for updates.

Read: Android 5.0 vs Android 4.4 KitKat: What’s New in Lollipop

Back in August last year LG confirmed the G2 would see Android 5.0 Lollipop, and in December it rolled out in Korea and a few other regions. We’ve seen a few LG G3 Android 5.0 updates arrive as well, and now owners with the popular LG G2 are getting the same update. We saw a few bugs when the device received Android 4.4 KitKat, and some with the Lollipop update are frustrated with problems as well.


The LG G2 was released in September of 2013 and a few months later Google released Android 4.4 KitKat. The update took a long time to arrive, and eventually caused a lot of problems for LG G2 owners. It was plagued with little issues that slowly have been fixed, but many are still anxiously awaiting Android 5.0 to deliver new features, an improved look, and to fix some of the bugs introduced with Android 4.4.4 KitKat.

Last week Verizon announced and confirmed the LG G2 Android 5.0 update is now rolling out, and users have been receiving it all week, not to mention others around the globe. That, and T-Mobile is in the final testing phase and could start rolling it out any day now. And while the Verizon announcement had a lot of details and a changelog full of what’s new, it didn’t mention a few surprises in the form of bugs or issues that many owners are complaining about.

LG G2 Android 5.0 Problems

With Android 5.0 Lollipop on the LG G2 users will notice a few changes immediately. The lockscreen has been completely tweaked and redesigned, as have the notifications in the pulldown drawer. These are better than ever and expandable, but a few have commented on them constantly freezing, not unlocking correctly to each app, and more. This is minor, and possibly something that can be fixed with Android 5.1 Lollipop or future bug-fixing updates.

The LG G2 Google+ Community is full of comments regarding small bugs since the updates, owners frustrated over the lack of details and that isn’t hasn’t arrived yet, as well as potential fixes for some.

Read: How to Backup Android in 5 Easy Steps

Many owners with the Verizon LG G2 have complained that performance starts off fast and starts to get extremely laggy, with one even saying apps refuse to start or work until he reboots. Battery life seems worse, and performance sluggish. At the same time, others are reporting just to opposite. Saying they love the new looks and features, and that battery life has substantially increased.

There has been mention of the keyboard being sluggish and often just not typing any of the keys you press, crashing, and more. Many of these issues could be tied to the Android 5.0 memory leak that’s reportedly fixed in Android 5.1.1 Lollipop, but we’ll have to wait and see.

Some Verizon owners aren’t able to download the update, and part 2 keeps failing. We’re hearing that plugging it into a computer and using Verizon’s update software will fix that. Then, some reports claim that some users got the update on Verizon without accepting it. Meaning they wanted to wait, but it started, rebooted the phone, and updated to Android 5.0 without any interaction. We’ve been hearing this a lot lately, and may be a new move by Google and carriers, and it’s something to be on the lookout for. If your device is expected to get the update, be sure to backup everything just in case. As you never know when you’ll have potential issues.


First thing you’ll want to do after such a major software update is to turn off your smartphone. Not just a general reboot from the options when you hold down power, but actually power it off, then turn it back on. Android 5.0 will optimize all your apps, and start fresh, likely clearing any old files leftover from the update, and this should resolve most issues.

If you don’t like the new software buttons head into settings and customize them. You can change the layout, look, colors and more. The new icons are a part of Android 5.0, but you can revert to the old ones if you’d like.

Another thing users can try before taking more extreme measures is to clean out any leftover remnants from the large Android 5.0 Lollipop update. Advanced users can head into recovery by turning the phone off and powering it back on while holding power and volume down, and clearing the cache. Don’t wipe data, as this will erase the entire smartphone and ALL files. Wiping the cache usually solves almost all problems, and is your next step. Those who aren’t as advanced or don’t want to mess with scary stuff like the recovery mode can simply download and run the Clean Master app. This removes old and unwanted files as well as leftovers from the update. It can improve battery life, return some storage space used from the update, and more.


Last but not least is the most extreme measure, which is doing a factory data reset. Personally I do this on all major software updates, to start with a clean slate. Make sure you backup all your files, photos, text messages and more, then head into settings and do a factory data reset. This erases everything and starts fresh, and Android 5.0 Lollipop even has a pretty good restore feature to put icons back where they were, and download all your old apps for you. So give this a try if you’re still experiencing problems. The link above is for the Tap N Go restore, but if you skip this you can select your old LG G2 from a list and restore everything you had before the reset.

It’s no secret that Android 5.0.1 Lollipop has a few problems that Google has been working hard to address. They then released Android 5.0.2 Lollipop, and now even an Android 5.1 Lollipop update is rolling out to some. These could address some of the battery drain and app crashing problems, but for now users are stuck waiting for those to arrive. That or the LG software could see an update to fix problems and further refine the LG Android 5.0 experience. Let us know in the comments below how Android 5.0 is running on your LG G2, what problems you may have, any any potential fixes you’ve found.