LG G2 Android 5.0 Lollipop Update Problems & Fixes

Over the past few months LG and its partnering carriers have been busy pushing the LG G2 Android 5.0 Lollipop update out to owners around the globe. And while most of the feedback has been positive, the Android 5.0 Lollipop update is also causing problems for many. The LG G2 in the US received Android 5.0 in February on AT&T, it hit Verizon in late March, and starting today is rolling out to T-Mobile owners.

The updates first started outside of the US at the beginning of 2015 after a few regions received the same update for the newer LG G3, but once that finished LG moved on to the prior years flagship device, that being the G2 from 2013. However, the update is causing some problems for owners, a few which we’ll mention below as well as ways or tips to fix them.

Read: 5 Things to Do Before the LG G2 Lollipop Update

The LG G2 Android 5.0 update is much needed, considering the initial update to Android 4.4 KitKat last year introduced loads of issues for millions of owners. Most of those have been fixed over the past year, but the new Android 5.0 update is bringing a few of them back. Read on for what we know about the update, how you’ll benefit from it, as well as some potential issues you may run into.


With Android 5.0 Lollipop on the LG G2 users will notice a few changes immediately. The lockscreen has been completely tweaked and redesigned, as have the notifications in the pulldown drawer. These are better than ever before and expandable, but the lockscreen actually lost features with the Android 5.0 update, something many owners aren’t too happy about. It only shows two notifications at a time, and the double tap to open notifications on the lockscreen announced by Google doesn’t work on the G2, you’ll still have to swipe  or unlock to interact with it.

Read: Android 5.0 vs Android 4.4 KitKat: What’s New in Lollipop

While there are a lot of changes and improvements, there are also bugs. Not listed in the long LG G2 update change logs are the numerous LG G2 Lollipop problems that are plaguing some owners of the device. Over the past few months, and now after the update’s arrival in the United States, we’ve seen numerous complaints about the LG G2 Android 5.0 update, and more are surfacing now that it has arrived for Verizon, and T-Mobile.

Numerous threads over at Reddit and other forums have mentioned problems, lack of features, and more after the Android 5.0 Lollipop update for the G2, and these problems are frustrating many owners. And no, you can’t get the old on-screen buttons back, the new look is designed for Android 5.0 Lollipop, and while colors can still be changed there’s no going back to the old buttons

LG G2 Android 5.0 Problems

As we mentioned above, the lockscreen has changed completely and is missing features it had prior, which isn’t really a bug, but a problem that owners aren’t too happy about. We’ve heard talks of AT&T making many software updates mandatory, and that appears to be an issue here with the LG G2 and G3 Android 5.0 update. They’re installing on their own for some, without users accepting them. Owners were surprised when the device updated on its own, without them accepting the update. This is a problem for those who’ve rooted, installed Xposed modules, or have done certain tweaks to their devices and didn’t want to upgrade.

Users have taken to Twitter with frustration, posting many of their problems.


But then we’re also seeing comments like this:

Since the LG G2 update we’ve heard reports of devices overheating, app crashes, freezing, and the biggest issue being battery life. Users are reporting the device rebooting multiple times per day, battery draining faster than ever, and just general instability all around. That said, we’re also hearing a lot of praise since the update, where many owners love the Lollipop additions, improved performance or notification bar, and better battery life.

It’s no secret that Android 5.0 Lollipop has a few problems that Google has been working hard to address. They recently released an Android 5.1 Lollipop update, and we’re even seeing signs of Android 5.1.1 as well. These could all address some of the battery drain and app crashing, but for now users are stuck waiting for those to arrive. Android 5.0 has a memory leak issue that is causing apps to crash, freeze, start to slow or lag and more. This was thought to be fixed in 5.1 which isn’t on the G2 yet, but we’re hearing will be solved in Android 5.1.1 Lollipop whenever that arrives.

Battery Life

While some are reporting excellent smooth performance and better battery life, as Lollipop should be more efficient and make the phone run better, others are claiming the battery just drains extremely quick. This can likely be caused by 3rd party apps not supporting Android 5.0 Lollipop. Head into settings > battery, and see if any particular apps are draining your battery faster than normal. It will be at the top of the chart.

Another thing that will almost certainly fix the battery life issues is clearing the data and cache of the device. Updates are big, have a lot of files, and fragment software similar to Windows computers. Clearing the cache can help, and your best bet is actually a factory data reset, which we’ll mention below.

Head into settings > general > storage > wait for cached data to calculate, and clear the cached data. Beginners can do something similar by downloading an app called Clean Master. This will clear all update and random files that are not only taking up space, but fragmenting your device storage and slowing down performance.

WiFi Problems

A smaller problem we’re still hearing a little bit about is WiFi issues after the update. And while this probably isn’t related to the update, a few steps could potentially fix it. Try forcing the LG G2 to forget the WiFi network that’s posing problems. Head to the desired connection in Settings and long press then select the Forget Network option. Once that’s done, users will then need to reconnect to the Wi-Fi network with the password. This could re-initiate the connection and fix WiFi drops and issues.


Reboot Your Phone

One thing many owners need to know is the phone needs a little “cool down” period for all the apps to optimize, and sort everything out. Give it a reboot or two, not just the first one when the update finished, and things should ease up. Battery life may improve after 24-48 hours too, so don’t go complaining too quick. If you’re getting random app force-closes, lag, problems with text messages coming or going, or just some general issues you’ll be surprised to see how many of these small little things get fixed by a quick reboot of your phone. Not just the reboot option when you hold power, but actually turning it off, waiting a minute or two, and turning it back on. This typically fixes most small bugs when family members ask me questions, so give that a try too.

Factory Data Reset

Doing a factory data reset is your last resort, but to be honest, probably your best option and what’ I’d recommend. I always do factory resets on all my devices after (or before) updates, to start with a fresh clean slate. This will erase all user data, apps, pictures and more, so be sure to backup all your data.

With Android 5.0 Lollipop Google has a new feature called Tap n Go restore which will actually restore all your apps, data, WiFi connections and more within minutes. It’s extremely easy to do, and makes wiping your phone and setting everything up again easier than ever before. So try a factory data reset, which will likely solve almost all the problems on the LG G2 since the 5.0 update. We’ve seen countless comments where the update runs great, and even more where users reported that all the problems were fixed after doing a reset.

Read: How to Reset Your Android Smartphone or Tablet

Users can follow the guide above for the best information. That said, on the LG G2 head into settings > tap the general column and the top, and scroll down to Backup & reset and select this. It will remind you to have all the backup sync options checked, and it’s a good idea to check and let most of those sync first. At the very bottom is the factory data reset. Tap this, follow the instructions and do a factory data reset. If you have the option, don’t wipe the micro-SD card, as that likely isn’t a part of the problem.

All said and done some problems are likely caused by apps, others could be due to issues with Android 5.0.2 Lollipop. Google’s already released Android 5.1 with fixes, and 5.1.1 Lollipop could be coming soon. And while this is good news for LG G2 owners, don’t expect those updates to arrive for at least another two months or more. Drop us a comment below with any questions, concerns, fixes, or feedback.