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10 Things to Do Before Installing Samsung Galaxy Marshmallow

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Charge Your Phone or Tablet

Charge Your Phone or Tablet

Samsung and its carrier partners recommend you charge up your phone or tablet before you attempt to download and install the Android 6.0.1 Marshmallow update on your device and we recommend that you do the same.  

We recommend charging your phone or tablet to 100% before you initiate the download and installation process. 

You don't want your Galaxy phone or tablet dying during the installation process so make sure you do this before embarking your journey to Marshmallow.

73 Comments

73 Comments

  1. Monica

    03/08/2016 at 6:07 pm

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    • Jorge

      03/08/2016 at 11:26 pm

      Stfu

    • Bob99

      03/24/2016 at 6:39 am

      Take your spam comment and shove it up your rear end! You people make me sick!

    • Lee

      08/17/2016 at 7:19 pm

      I need major help! My default internet keeps closing all of my old and new tabs. Some of my tabs are month’s old, and since i haven’t opened them for a while i cant get it back from memory to restore it. This issue has me so frightened, because it has also closed them when i clean junk and ect, so i havent cleaned my junk for weeks , for fear of this issue. Can anyone give me a solution. I also would prefer to not download firefox and ect to prevent this.

  2. chaik

    03/17/2016 at 3:33 am

    most problems will be gone if the S7 have enough internal memory 64 GB or more

  3. Joe Joey Spilzwell Volpe

    03/22/2016 at 6:29 am

    Any idea when an unlocked at&t s5 active will get marshmallow? Just received March patch updates a few days ago & thought I was getting marshmallow! Lol but would it even be a great idea 2 update right away. Can’t afford a newer phone so I’m using this. I actually like this phone a lot! PLZ lemme know. THANKS!

  4. Belinda Ramos

    03/28/2016 at 4:39 am

    I just bought an unlocked galaxy s6 edge plus from Best Buy. When will unlocked phones be able to update to Marshmallow?

  5. kay saari

    04/06/2016 at 12:49 pm

    where did the microphone go so you can type via voice??

    • Dom Foxhill

      09/30/2016 at 5:08 pm

      If you have the S7 you have to hold the emoticon button on the keyboard. A box appears with the emoticon ,microphone and setting symbols.

  6. surendra beniwal

    04/08/2016 at 7:29 am

    hi. this morning i updated my samsung galaxy s6 to marshmellow. there seems to be a problem with calls. whenever i call someone , the speaker is already on. then i have to switch on and switch off the speaker to get to normal mic. does anyone know about this issue and how can i fix it ?

  7. Sumit

    04/09/2016 at 11:01 pm

    Plz marshmellow complete update bcoz network problem

  8. christen hollender

    04/11/2016 at 7:00 pm

    Ever since the update, I can’t talk on the phone and use the internet. I could do this before the update. Is there any way to fix this?

  9. Joey Blow

    04/12/2016 at 11:19 am

    Terrible – Both my son and I had marshmallow update 6 days ago. Both phones can no longer update off WiFi. Samsung wanted us to mail phones back for 10 days to examine. How’s that for customer support? Back to Apple and I really liked my S6 before the update.

    • Mike

      06/02/2016 at 3:52 am

      Oh please do us a favor and go back to apple.

      • Benedict J Frawley

        10/19/2016 at 2:21 pm

        Dont be a condescending dick Mike.

  10. Lynn

    04/14/2016 at 4:27 pm

    Anyway to un-install the update? Nothing works,correctly and new look is terrible. Can’t get onto social media sites, battery drain. This is just terrible

  11. Liz

    04/15/2016 at 4:58 am

    I have experienced a number of issues since this update was installed including screen goes black and phone is frozen-multiple restarts during the day, enormous battery drain, links in Google app don’t connect, call quality is very poor ( person on the other end says it sounds like I am under water now), lags. Thinking about returning to Apple!

    • Mike

      06/02/2016 at 3:53 am

      Please, like Apple didn’t have issues of their own a few yrs ago. At least this update didn’t kill your phone. Enjoy Apple.

      • Thomas

        09/05/2016 at 9:42 am

        Killed Mine…my Note 4 is a paper weight now, tech support has been useless up to this point, recovery booting doesn’t even work…about had it with Samsung and their device destroying updates

  12. jack

    04/15/2016 at 5:27 am

    After the update my s6 edge screen timeout out as soon as I try to unlock my phone it happens sometime and I have to restart my phone anyone else have this problem.

  13. Marcus Blackwell

    04/23/2016 at 11:39 am

    Got it today. ..no problems

  14. Nia Conquest

    04/24/2016 at 10:25 pm

    @Marcus Blackwell. What phone and carrier do you have? If you don’t mind me asking.

  15. abigail

    04/26/2016 at 8:33 pm

    i have a Samsung galaxy s6 unlocked.. received the update and followed by another update.. unable to send picture messages.. please help if anyone can..

    • Danielle Whitman

      05/13/2016 at 11:02 pm

      Im wondering that as well. I bought an unlocked Samsung Galaxy s5 via Verizon but my carrier is AT&T.

  16. Amber DeMattia

    04/28/2016 at 10:07 am

    I absolutely despise this update. My phone (s6 edge +) was perfectly fine before and did not require anything changed. Now, it is posessed and does whatever it wants to. I desperately want it to go back to the way it was. I still have to pay too much money for a phone that an update made no longer work properly.

  17. Kerstin

    04/30/2016 at 8:30 am

    Update is terrible! My phone used charge so quickly in my car and now it practically doesn’t. Drove 4 hrs and charge started at 21% and 4 hrs. later it was at 43%. Other big issues- voice to text symbol no longer works and when making a call with speaker on sucks! Hate this update!

    • Steve

      07/17/2016 at 8:44 am

      I’m having the same problem my phone will charge to 88% and won’t charge past that point hope it’s just the update

  18. Elise

    05/01/2016 at 12:33 am

    I have a note 5 with Verizon. The update caused problems with youtube, netflix and Google play. My phone would not download apps, not sign into netflix or play youtube videos over my home ATT uverse wifi. However, it all worked over 4G.
    I did a factory restore after playing around with online googling for solutions. When that didn’t work, I called verizon.
    After 3 Verizon tech support people, 1 best buy and 2 Samsung tech support people over a few days (including having a refurbished phone sent to me that had display problems) I discovered that the update switches your network to global. You need to switch back to lte/cdma. You need to completely remove power from your home router for a minute (including removing any backup battery it may have), then plug all back in. Finally, delete data from apps not working. If that doesn’t do it, Uninstall and reinstall. Now I’m good to go.

  19. Cindi Riggins

    05/03/2016 at 8:06 am

    I have s6 Verizon carrier. Sorry to hear all the problems. At least I’m not crazy as Verizon employees treated me as if.
    Wifi issue, call issue, calendar issue, mind of its own issue and more.
    When I first got phone my charger didn’t work. It charged but not fast charge. Samsung said they would send me a new one. After a month I called and they denied stating they would replace charger without me returning charger 1st. First that was never told to me. I asked how will I charge my phone without a charger?
    They again agreed to replace charger. It never arrived. I hesitate sending my phone to them. I will never get it back is my fear.
    Verizon wants to charge me again for a phone. Terrible service from Samsung. Went to Best Buy to Samsung tech who was so rude. At one point he just walked off and left for lunch without even saying he was leaving. I was just left there with a broken phone. Again Samsung wants me to mail my phone to them. I don’t have a spare so what should I do?

  20. Mike

    05/05/2016 at 10:31 am

    this update sucks. My phone is not working a my job not more. no calls text email nothing. Sprint acts like its not there fault

    • Mike

      06/02/2016 at 3:57 am

      Leaving the issues in your comments would better help understand your issues so that we could either relate or help you fix your issue. Thx.
      Hope all has been worked out.

  21. Ann

    05/10/2016 at 5:57 am

    My phone keeps asking me too install this marshmallow app. ..can i just make the reminder go away? From what I’ve read. ..i don’t want it! But it’s right there on the front of my phone and i don’t know how to get it to go away! ! Help!

  22. Florencia

    05/10/2016 at 10:49 pm

    I have a dual sim note5. Since update only one sim works. Cant get dual sim always on turned on. Help!!

    • Carlos

      05/13/2016 at 7:45 am

      Hi, in there it’s a “Phone number” option, actually looks like this tool is like forwarding calls, I think in “Phone number” option you can add the phone number you want to redirect incoming calls while it’s not available (cuz you are in a call over the other sim), it doesn’t work for me, I think carrier should let register forwarding number or something, try with yours and please tell me what you get.
      Regards.
      Carlos.

  23. Samsung 6

    05/11/2016 at 10:12 pm

    Is these any bug fixes for 6.0.1 yet ? Samsung s6

  24. Gina Urso

    05/14/2016 at 10:27 am

    I updated my phone yesterday and now my battery drains faster and it charges slower. When is it going to be fixed?

  25. Mary Lynn Tobin

    05/15/2016 at 7:17 am

    What about an update to 6.0.1 for the Galaxy S6 Active? What’s up with that?

  26. Ishan

    05/15/2016 at 10:50 am

    After up dating my samsung note 5 battery draning very fast what to do

  27. Leidy

    05/15/2016 at 7:16 pm

    My lock screen features disappeared from my menu . I have the s6 edge plus . And I can’t even add the weather to my lock screen :/

    • Rudy

      06/30/2016 at 2:20 am

      Mine did too

  28. Wayne

    05/16/2016 at 8:57 am

    I am on Sprint and have a Samsung Gs5. I wish I would have done some research before installing the update. Occasionally, when waking the phone up, and on the lock screen, the text keyboard displays blocking my pin code pad. I have to reboot in order for it to go away. The phone has also gotten MUCH slower and lags at what seems like every function, including email. This is so frustrating, and the phone was working flawlessly with lollipop. Wish I could go back. Extremely disappointed. Battery does seem to diminish quicker also, and charging takes longer. If u have not installed yet, I highly recommend you hold off. Your phone will thank you. There needs to be a fix asap, or Samsung is going to have a big problem.

  29. Brian

    05/19/2016 at 1:07 pm

    I always use Android and loved my Note 5 as an hardware much better than iPhone, but I will try iPhone later on since those updates always break something on Android((

  30. Ken Pritchett

    05/21/2016 at 7:14 am

    I have been having problems since the update a month ago. Problems are various including phone not working. Looks I am going to have to change my business account to another carrier and change it Iphones. I love the Note 5 for contractor business but it has to work or it isn’t worth having a Note 5.

    OTW to Sprint this morning to give them one last chance in fixing my problems or all the company phones will be going to ATT.

  31. Jessica

    05/21/2016 at 1:45 pm

    I got the update like a week or whatever ago. Before I could use my volume buttons to change from vibrate to no sounds to sound and now I can’t. Anyone know how to fix this or is it because of the stupid Marshmallow update?

  32. Mariaelawrence

    05/21/2016 at 7:55 pm

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  33. andrea conklin

    05/24/2016 at 7:58 pm

    sounds stupid but I want to complain that when I did the download I ended up with my entire phone back to factory (but my pics and stuff were still on it) and they took away the personalization for the text messaging. Seems silly but that PISSES ME OFF! there is NO reason for them to take that away! what the hell???

  34. Pam

    05/26/2016 at 10:49 am

    I just updated my Samsung S6 and now I can’t get into my phone. It is not practical to bring it back to factory settings. This is the second time this has happened when I updated the phone. This is just not right!!!

  35. Jason Clauson

    05/31/2016 at 3:34 am

    The only issue I seem to have is that when I try to open the Bluetooth settings tab Settings crashes and I get ‘unfortunately Settings has Stopped’ message .. nothing else is affected .. this has only started since I got an update that changed all the icons .. I have a Galaxy Note 4 .. android 6.01
    Any clues anyone?

    • Shez

      05/31/2016 at 2:41 pm

      I’ve been having the exact same! Bluetooth settings crashes the settings app! Have you found a fix?

  36. Steve B

    06/04/2016 at 1:17 am

    It’s getting as bad as Windows entertainment software…comes out broken…patches roll out for half life of product. Any chance they can hire people who actually know the products they are programming for? Perhaps phones are evolving faster than programmers can understand them?

  37. Rebecca Beaudin

    06/04/2016 at 7:09 pm

    I have the s5, and I also wish I had done my homework about the marshmallow update. Lots of problems including pictures, calls,calendar battery and of course the list goes on and on. SAMSUNG NEEDS TO DO THERE HOMEWORK BEFORE PUSHING OUT UPDATES THAT SUCK AND MAKES US USERS MAD AS HELL

    • Syahrul Mohd Said

      07/25/2016 at 11:44 am

      My S5 missing the Notification Tools Bar..And also always restarting it else quite sometimes..Do u have the same problem with mine?

  38. sicelo

    06/08/2016 at 2:09 pm

    Looking for battery Samsung s6

  39. Bernadette

    06/08/2016 at 4:52 pm

    I have Note 4 marshmallow update killed my phone. Been back to Samsung shop they had to wipe phone and start again plus an update. Now battery drain (have gone from charging once a day if necessary to charging 2/3 times a day every day) doesn’t connect properly to wifi, poor signal, most calls going direct to answerphone, now incompatible with my hands free in car (yes Renault are aware but no fix 6 weeks later) grr, FB freezes, other apps like eBay crashing….. Really really unhappy wish I hadn’t updated. Might as well not have a phone for the use it is

  40. Mike

    06/09/2016 at 6:05 am

    I have an S5 and marshmallow has left my sd card unusable, it wants me to reformat it and lose everything on it. Screen also locks up and freezes closed now. I have to pull the battery at least 5 times a day just to get it to start working again.I haven’t had to pull the battery every before.

  41. Jason

    06/13/2016 at 9:11 am

    I had a very painful upgrade experience for my Galaxy S5. After upgrading, my phone wouldn’t charge. None of the chargers, including the one that came with the phone would charge it. When plugged in, the phone would start charging, then I’d get an error message that indicated that the charger wasn’t compatible with the phone and charging would be halted. I reached out to Verizon, who indicated that this was a known Samsung issue. The resolution was to backup all data then perform a factory restore on the phone. This ultimately fixed the problem, but it will take me days to get the phone back to how I want it. Definitely consider before taking the upgrade.

    • Jason

      06/13/2016 at 10:00 am

      Update. Like other posters, my phone is charging VERY slowly now. I’ve had it plugged in with my quick charge cable for 1.5 hours and it has charged from 2% to 46%. Typically it would have completed by now.

      • Stefan t

        08/29/2016 at 10:11 am

        I’d go for a calibration tool… to me your 46% is in fact 100% but your phone battery knowledge is incorrectly callibrated. Downloaf a decent battery calibration tool read carefully to understand its purpose and test… after the test this will go away.

  42. Stbear007

    06/16/2016 at 1:43 pm

    After marshmallow update galaxy s5 on Rogers (canada) doesn’t receive text messages and typical battery drain in faster. I won’t touch phone in 8 hrs and almost or is dead. Whule on phone for maybe 5 min it drops 10 percent easy of just normal use.

  43. Akram

    06/21/2016 at 6:30 pm

    Serious trouble with vesion 6.0.1
    On galaxy SM-T815 since this version was installed the guest profile is accessible with no restriction i could not delete it or put a finger print or even an acess code that means if the tablet is stolen it can be used

  44. Akram

    06/21/2016 at 6:41 pm

    We can not copy and paste on tab S2

  45. Jason Clauson

    06/23/2016 at 4:29 am

    I have a Galaxy Note 4 .. the update has caused my Bluetooth pairing to go haywire .. most things can pair but some cause the bluetooth menu to crash/stop .. anyone else experiencing this problem?

  46. Diana

    07/05/2016 at 6:55 am

    CAN NOT log-in to even access phone contents OR MAKE PHONE CALLS due to fingerprint scanner requiring backup password, no samsung account set-up and no offer to sign-in via google account. This is so messed up! Would not have updated if I had known this would be the case. Only solution seems to be factory reset. I AM SO PISSED OFF, SAMSUNG. This is atrocious!

  47. Will

    07/08/2016 at 4:26 pm

    There are some differences with marshmallow yea you said that like 20 times in a row. Obviously there are differences otherwise there wouldn’t be an update!

  48. Dianna Harvey

    08/05/2016 at 12:27 am

    Also dislike this update. No way to assign new or existing g apps to sd card installed. Can’t even check what is on sd card now. Ridiculous update.

    • Stefan t

      08/29/2016 at 10:04 am

      This is due to marshmallowand google is to blame. Had same with motorola. In fact your sd card is no longer an internal storage device but a pluggeable media ( storage for sound). So gone connecti g your phone to your pc over usb. However you can transfer your data to google drive… one drive … dropbox… and store it via this means to your sd.

  49. Diane GARVEY

    08/19/2016 at 10:55 am

    All I see are problems with the Marshmallow update, where are the solutions? Since update I cannot make outgoing calls.

  50. Stefan t

    08/29/2016 at 9:55 am

    Well I have an unlocked j3 2016. If i’d believe its planned for marshmallow 6. My kids have had theirs on their basic phone motorola moto e (a 99.99 euro budget phone). I face 4g issues…. tried many things like dialing a #*#*4636*#*# …. api doesnt support it… clear cache… reset… pull out battery and uncharge it… pulled out the sim… i does not resolve untill by a accident i reverted back to 3g and that works. Being on the same place… with my son being next to me. No 4g for km’s and forever. Fortunately i discovered switching to 3g and reverting back to 4g works. I hoped the new marshmallow could resolve this… now i tale an even much higher risk to go to thatversion… are there also good reports and are these the exceptions ? The fact there is no world rollout could indicate there are issues… also seeing the delays to offer it so mid to lowet budget samsung anno …

  51. Stefan T

    08/29/2016 at 3:09 pm

    Well I have an unlocked j3 2016. If i’d believe its planned for marshmallow 6. My kids have had theirs on their basic phone motorola moto e (a 99.99 euro budget phone) up and running without bugs !!!!
    I have 4g issues , regulary …. tried many things like rebooting, dialing a #*#*4636*#*# …. for a ping test with my provider, dowloaded 4636 app, api doesnt support it… cleared cache… removed battery… removed sim … discharged with battery removed… it didn’t revolve … so no more mobile network ! By accident i reverted back to 3g and that works. My sons motorola moto e has 4G at the same place I’m in when I don’t have 4G. The 4G sign is indicated but it simply is not working (Belgium/Proximus)
    Thereafter switching back to 4G worked. Still I have this is about 30% of my connection attempts now and the only cure is to revert back to 3G. Therefore I was on the look for Marshmallow 6 as Lollipop 5.1.1 is the highest update untill now. I see many await the Marshmallow 6 for even the J3. Now reading about all the misery it brings to people not having issues untill the upgrade is horrible. Is this the reason the release is delayed or not global ? The problem is that some report problems, but those who have none won’t post here do they ? Anyhow I will keep mine on Lollipop even with the 4G bug.

  52. Roxanne Dupuis

    09/30/2016 at 3:43 pm

    Hi,

    I need a new update ASAP ’cause my phone is always rebooting every single 2 hours !!!!! It’s really frustrating! Also, I can’t shut the screen off and open it. Sooooo many bugs! What’s going on to do update that is not tweaked?!

  53. Makhmadnazar Shoev

    10/07/2016 at 8:20 pm

    My note 5 is draining battery too much after installing last security updates since last week. And i don’t know what to do. I installed marshmallow 6.0.1 it was working normally but after installing last security update happened this. Its drain battery too much even 2 times i charge battery full to use the phone during the day.
    SAMSUNG PLEASE FIX THE BUGS/PROBLEMS ASAP!!!!

  54. Paul

    12/02/2016 at 11:35 am

    I got tired of trying to fix my S6 Edge. Tried everything. Cannot undo the update, so I’m screwed. Selling it. Never will buy Samsung again. Between their recent product gaffs and the nice phone killing update, I’m done.

  55. frank

    01/09/2017 at 3:11 pm

    I have a Galaxy Tablet A, when upgraded to marshmallow I lost the ability for my aviation program Anywheremap/freedon to recognize my SD card (64 gig) so with the internal memory at 16 gig, and all the stuff that the syst. loads there is not enough left for updating my monthly update files… Do you know of any fixes or someone I might contact for this situation…
    frank

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